“Bought ticket for this company and the e-ticket clearly said my baggage allowance for my flight. However, I checked it with the airlines and was being told that the baggage allowance in my e-ticket is not correct. I went back to Travelup and explaining the situation. Travelup eventually turned up with deaf ear and insists the e-ticket I have is wrong. They straightaway issue a new e-ticket to me in order to cover up their mistake not even to admit their mistake on their website. I thought this is really a deal rather than going direct with the airlines itself. I believe they use this tactic to lure people to buy from them and after that it is not what it says on the tin. Avoid!”
“I've bought tickets and had a problem when they decided to rescheduled. The new flights would not fit to my needs and they would not offer anything else. A real nightmare. Will not buy from them anymore!!!”
“If I could leave 0 stars I would. Do not book with this company!
Booked my airfare home to the States with a US credit card (currently living/working in the UK and traveling home for the summer.)
Received booking confirmation details and payment authorized emails after booking. Immediately received a call from customer services checking if I wanted to upgrade my fare. No thanks - all set.
Two weeks later, receive an email saying my payment has not been authorized and my flight/tickets have been cancelled! No warning, no email, no phone call just cancelled. But the payment was taken from my credit card the day of booking. And the agents spoke to me immediately after booking to ask about upgrades! They seems happy to take my money then...
Called customer services to ask why my flight was cancelled and they said I need an authorization code from my card carrier - so I call them - internationally at my own expense. Card carrier says there is no authorization code to give, but that TravelUp has successfully received payment two weeks ago and if they have an issue to contact them for the verification code.
Call TravelUp again. After being put on hold, talking to several different agents, finally one comes on to say that without verification code, they cannot confirm my tickets. Nothing else to do - "it's just our policy."
So two weeks later, Travel Up has had my money for weeks and cancels my tickets without warning because of an inexistent code. Now flights are more expensive and I can't pay for new ones until TravelUp refunds the money they've had for weeks.
What sort of business model is this? They clearly received payment from me and sat on it for weeks without contacting me to discuss this non-exsistent authorization code. Will never book with them again and advise you not to trust this business!”
“Travelup have cancelled my bookings without informing me or asking me. the rude Mitchell says she was told by her manger Mustafa to do it. i only found out because BA told me. Mitchell said they will deduct penalty though I did not ask to cancel! She said Mustafa will call me at 12.30 uk time but it is now 1.52 but no jpy. i called three times but Mitchell says he has not come in and another person says he is at break. He also said speak to big boss Gary Smith on Monday. they are sitting on my money and there is no booking.”
“Travel F*** Up !! Rearranged my flights without explanation. Took 3 weeks to get back to me. This change to my travel plans cost me another £100. No sense of customer service or respect to the client at all. DO NOT USE.”
“I booked my ticket with travel up with Royal Air Maroc and they cancelled my return flight twice and rescheduled me to return back 3 days early not happy won't use this again”
“I booked my ticket with travel up with Royal Air Maroc and they cancelled my return flight twice and rescheduled me to return back 3 days early not happy won't use this again”
“Booked a hotel with them. Price was great at first £1152, then received an email to say that there has been a problem and I would need to pay an extra £83 to secure the hotel....asked for a refund and after 5 days it did arrive back to me, my advice is don’t take the price quoted as gospel and shop around or book direct with the hotel”
“Terrible customer service!! Have been trying to contact them for few weeks. In a few attempts when I've finally reached them on phone they say the responsible person is not available and keep promising to call me back very soon. And yet after few weeks I have not received a call neither a reply to my many emails!!! I bought my flight tickets from this company and paid extra for a 23kg luggage. However the airline charged me again at the airport as my bag allowance was not registered in their system. Putting the frustration at the airport aside, I've sent the receipt to this company to get a refund but NO ANSWER!!!!”
“Terrible customer service!! Have been trying to contact them for few weeks but ..... In a few attempts when I've finally reached them over the phone they say the responsible person is not available and keep promising to call me back very soon. And after few weeks have not received a call yet neither a reply to my many emails!!! I bought my flight tickets from this company and paid extra for a 23kg luggage. However the airline charged me again at the airport as my bag allowance was not registered in their system. Putting the frustration at the airport aside, I've sent the receipt to this company to get a refund but NO ANSWER!!!!”
“received email stating return flight was cancelled was rebooked onto flight cutting my stay a day early. I phoned, emailed twice, then phoned again to be informed that my return flight had only been brought forward an hour and she couldn't understand why they dealt with this so badly. I have yet to discover why. With the initial booking was "awarded" a 10 quid voucher - I wont be using it, needless to say. No, Liam Johnson did not do well.”
“Excellent service received from Liam. Our flights were cancelled and Liam dealt with the necessary amendments promptly. Very efficient service received.”
“I booked ticket via travelup. Unfortunately the flight schedule was changed twice which made me have to cancel my booking because the changed time was unacceptable. Liam Johnson helped me through the refund process and informed me the confirmation of cancellation promptly so that I could make another booking for my holiday.”
“I am very pleased with the service that I have had with Travelup, they have kept me up to date with everything that has been changed with the Airline, especially Liam Johnson, he has been very quick with his responses, which is especially important to customers. Thank You”
“So far, so good! Booked very reasonably priced flights through Travelup and when the flight departure time was changed after booking we were informed immediately by Liam Johnson in the schedule change department who re-issued our tickets with the updated time quickly and efficiently.”
