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Travelup Reviews

3.9 Rating 3,312 Reviews
75 %
of reviewers recommend Travelup

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Travelup 5 star review on 26th March 2024
Anonymous
Travelup 5 star review on 26th March 2024
Anonymous
Travelup 5 star review on 26th March 2024
Anonymous
Travelup 1 star review on 18th October 2023
Phil Betteridge
Travelup 1 star review on 18th December 2022
Lynne McWhinnie
Travelup 1 star review on 18th December 2022
Lynne McWhinnie
Travelup 1 star review on 20th September 2022
Anonymous
32
Anonymous
Anonymous  // 01/01/2019
I booked a return flight through Travel up. My flight was delayed and I missed my connecting flight as a result. British Airways booked me onto another flight but cancelled my return flight at the same time without telling me. BA officials didn’t take responsibility for their mistakes and told me to sort it out. The first person I spoke with in Travel Up was unhelpful and told me that he couldn’t help me. I emailed Travel up and Tim Wade somehow managed to fix the problem and organise my return flight. Excellent service!! Thank you Tim.
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Posted 6 years ago
AVOID!!! Received confirmation and airline locator to be told the fare was no longer available. Having been in travel industry for over 20 years I knew this was untrue they are obviously offering fares they can’t deliver.
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Posted 6 years ago
Friendly and provide good service with competitive rate.
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Posted 6 years ago
Deceptive web site. They took my card details, and charged it. Then told me later that the room was not available. They clearly up up prices that they never had available. AVOID
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Posted 6 years ago
Your profile picture Ian Kenny Write a review Star 1 Star 2 Star 3 Star 4 Star 5 Reviews 56,131 Filter by: Excellent 66% Great 21% Average 6% Poor 2% Bad 4% Ian Kenny 4 reviews Star 1 Star 2 Star 3 Star 4 Star 5 5 days ago Reviewer contacted please be totally aware this company… please be totally aware this company is… please be totally aware this company is very harmful, absolutely a rogue , they hold my money drag on for over 7 month , airline told me to refund me and ask them to refund me ,but they still drag on forever, because there no law enforcement can punish them , I spoke to few solicitors already , but advised no worth it because solicitor will charge you more then what they owe you , the court will not give any compensation for haring a solicitor, shock, for UK sick law system we have to pay much more to get this ticket money back .... so possible only way is to citizen bureau maybe ...i have all evidence , they cause me huge hassle, loses and effort .... is there any well experienced solicitor can help, take them to court for purposely violet consumer right ? they caused me to stay outside the UK for some month and caused me to bought two separate tickets to be able back to home in UK....can anyone help to punish them ... Ian Kenny 4 reviews Star 1 Star 2 Star 3 Star 4 Star 5 7 days ago Reviewer contacted will £4000 enough to bring this rogue company to court or not ? is there any solicitor interested this case ? I will happy to spend £4000 fix fee to bring this rogue company to court but take my right back ... I lost at least £3000, will I get all spending and loses back or not from this rogue company ..... is anyone can do this? are they allowed to cancel your flight 7 days before departure date without any reason ? are they allowed this? they did not need to give you any reason? they did not need to give you any compensation? they drag on my refund on and on until today over 8 month no refund... Just look at how nice those rogues answered my review? be careful this is only pretending nicer face to trick you as publicans .... we had many conversations through email and telephone conversation ... they said here want more detail for the situation .... you just try to reply my review for showing to publicans how nicer you are .... you are absolutely completely evils on this planet, and you are the evils much much worse than anybody else in human history ....up to today ...
Helpful Report
Posted 6 years ago
Your profile picture Ian Kenny Write a review Star 1 Star 2 Star 3 Star 4 Star 5 Reviews 56,131 Filter by: Excellent 66% Great 21% Average 6% Poor 2% Bad 4% Ian Kenny 4 reviews Star 1 Star 2 Star 3 Star 4 Star 5 5 days ago Reviewer contacted please be totally aware this company… please be totally aware this company is… please be totally aware this company is very harmful, absolutely a rogue , they hold my money drag on for over 7 month , airline told me to refund me and ask them to refund me ,but they still drag on forever, because there no law enforcement can punish them , I spoke to few solicitors already , but advised no worth it because solicitor will charge you more then what they owe you , the court will not give any compensation for haring a solicitor, shock, for UK sick law system we have to pay much more to get this ticket money back .... so possible only way is to citizen bureau maybe ...i have all evidence , they cause me huge hassle, loses and effort .... is there any well experienced solicitor can help, take them to court for purposely violet consumer right ? they caused me to stay outside the UK for some month and caused me to bought two separate tickets to be able back to home in UK....can anyone help to punish them ... Ian Kenny 4 reviews Star 1 Star 2 Star 3 Star 4 Star 5 7 days ago Reviewer contacted will £4000 enough to bring this rogue company to court or not ? is there any solicitor interested this case ? I will happy to spend £4000 fix fee to bring this rogue company to court but take my right back ... I lost at least £3000, will I get all spending and loses back or not from this rogue company ..... is anyone can do this? are they allowed to cancel your flight 7 days before departure date without any reason ? are they allowed this? they did not need to give you any reason? they did not need to give you any compensation? they drag on my refund on and on until today over 8 month no refund... Just look at how nice those rogues answered my review? be careful this is only pretending nicer face to trick you as publicans .... we had many conversations through email and telephone conversation ... they said here want more detail for the situation .... you just try to reply my review for showing to publicans how nicer you are .... you are absolutely completely evils on this planet, and you are the evils much much worse than anybody else in human history ....up to today ...
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Posted 6 years ago
Great work from Ben Murphey - responded very quickly
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Posted 6 years ago
Great service from Janki, quick response to my questions
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Posted 6 years ago
please be totally aware this company is… please be totally aware this company is very harmful, absolutely a rogue , they hold my money drag on for over 7 month , airline told me to refund me and ask them to refund me ,but they still drag on forever, because there no law enforcement can punish them , I spoke to few solicitors already , but advised no worth it because solicitor will charge you more then what they owe you , the court will not give any compensation for haring a solicitor, shock, for UK sick law system we have to pay much more to get this ticket money back .... so possible only way is to citizen bureau maybe ...i have all evidence , they cause me huge hassle, loses and effort .... is there any well experienced solicitor can help, take them to court for purposely violet consumer right ? they caused me to stay outside the UK for some month and caused me to bought two separate tickets to be able back to home in UK....can anyone help to punish them ...
Helpful Report
Posted 6 years ago
i had realy tarribale time cz of flight been canceld but i m realy thank ful for laim jhonson and lyle adam thy sourt evry thing for me defintly recomnded travelup i think thy r best thanks laim jhonson for this.......
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Posted 6 years ago
Not helpful customers service Change fly tickets time Cancel tickets not let you know Avoid
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Posted 6 years ago
Thanks to Liam Johnson for his help with our flight time changes. He was very efficient with the change.
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Posted 6 years ago
My flight details changed but Liam Johnson communicated and updated my details immediately great customer service
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Posted 6 years ago
I tried to book a return flight UK-Dubai for 2 people at a cost of £1220 but payment wouldn't go through and when I called customer service they said that this was because this fare is no longer available and the new fare is £1289 - even though I had gone through the booking process and confirmed the booking!! What a waste of time. They assure me that they haven't taken payment but I'm going to check right now and then book with someone else.
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Posted 6 years ago
Very good customer service from Liam Johnson. Tried his best to allocate my flight. Very friendly and polite.
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Posted 6 years ago
Excellent customer care service. I can say Liam Johnson looked after me well and provided me with up to date information. Thank you Liam.
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Posted 6 years ago
Further to my previous review I omitted to mention Liam Johnson as the agent I have been dealing with
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Posted 6 years ago
So far so good in terms of communication re our future booking.
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Posted 6 years ago
Thanks to Liam Johnson, great service, kept well informed would recommend Liam for his help.
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Posted 6 years ago
Would like to thank Liam Johnson for rescheduling our cancelled flight and saving us a 24 hour wait at Istanbul airport.
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Posted 6 years ago
Travelup is rated 3.9 based on 3,312 reviews