“The customer service of TravelUp is simply atrocious. Be prepared to wait an extraordinary amount of time (over 3 months in our case) to get any type of service. They do not provide you with any updates and rely on you to call them back and "nag" them until they get the job done. Once you get through to someone, they become your case worker of sorts and basically no-one else can help you in their team (or is willing to), so you have to work with that person schedule. They are cheap for a reason and that reason is the little to no existent customer service with some operators lacking any training (being rude to you on the phone and making it out that it is your fault for not chasing your case worker up for updates!). I would never use them again, the cheaper price is not worth the sheer amount of time wasted (probably over 30 calls) trying to get anything done with these guys.”
“I booked a ticket around 7 am today (08/01/2018) , till now i haven't received anything, i phoned at 11am and spoke to a man who promised to email ticket within hours , i regret, it's my first time having a problem like this, i used to get my ticket emailed to me within minutes, my cousin sister lost her son, now she needs to go to South Africa as soon as possible but this company is playing hide and seek (booking reference number TU1121017).”
“The worst company I have ever met. I had to cancel the booking as it was one price during the booking then the final price increased almost 5 times. It happened on 12 December.I sent several emails and called. Finally I got answer that they will do a full refund. Then again I sent several emails with request to inform when they do a refund. Up to now they did not return me my money and did not reply to any of my emails as f 19 December.”
“I was unable to book online at the cheaper price of £2085 as it kept coming up with an error, after trying a few times I called in to make the booking but the agent quoted me £2298 which I felt was unfare. The agent then told me it was higher due to the lack off seats due to the high demand, this made me pressurised in making the purchase.
I felt that the online price should have been honoured as it was no fault of mine the travel up website was poor.
Having checked with emirates I have been told that there was no shortage on the flight in question.”
“We asked to change our flight out to Atlanta by 3 days, due to unforeseen family circumstances. Virgin said they would charge £50 per person, but we would have to go through the person we booked with - Travelup.
IT TOOK 5 PHONE CALLS AND 3 EMAILS TO GET A RESPONSE FROM Travelup. THEY REPLIED A WEEK LATER. They wanted to charge us £374 PER PERSON, which was more than the flight out in the first place.
Disgusting after sales service from Travel up. Will DEFINITELY NOT USE THEM AGAIN and will definitely not recommend them to anyone else.”
“Buyer Beware!!!!! Would give ZERO stars if I could!! Advertised free cancellation which was done well in advance of deadline and company won't issue a refund. I paid a deposit and was told deposits are non-refundable and they only give full refunds if you pay the full amount, which is absurd. When I first booked the hotel I received an email that my reservation had failed and could get a full refund. That email was followed by a "We made a mistake" and your reservation is confirmed. Very unprofessional and a total scam!”
“Flight times were changed when Delta's schedule changed. We were unhappy with new times and requested to fly one day later at much better times. Seemed to be getting nowhere with this until Dimple Edwin sorted it all out. Many thanks Dimple.”
“Very poor service, i contacted them several times via email with no response about a booking issue. I was never responded to. Yet when they contacted me they want me to rate them just because they contacted me. Very poor service and will never book with Travel up. Neither will I recommend anyone booking with them.”
“I booked the correct dates on the website- when the confirmation came through 10 minutes later it was wrong. I called and emailed imediately - within the hour and before e tickets were issued. The only option they gave me was to pay £75 to cancel each ticket. Appalling I can’t believe they treated me like this.”
“I had to book an urgent flight abroad leaving in 3 days time at short notice. Samuel was calm and helpful and managed to get me a flight at what is the busiest time of the year.”
“Never paid my hotel had to call my bank's fraud to get enough money to pay for the hotel or we would have been stranded in Jamaica. Do not book with them. We found out from the hotel that travel up doesn't want the hotel to tell clients they haven't paid so when I confirmed with the hotel they said everything was ok. When we got there, they stated they have a lot of guests have trouble with this company. There are a lot of bad reviews and I should of took them to heart. Don't book you will be disappointed.”
“Very baffled to be honest , email received about time changes to flight times in 2018 rang this morning to find out more to be told I had to send an email to Travelup to confirm we accept the changes .
Now it seems I didn’t have too communication failure I think
But other than that there prices are brilliant , a lot cheaper than other websites thar are around”
“After my original flight was cancelled Travelup was able to secure me the flight I requested which I knew had spare seats - however there was no out of hours phone line so I had to wait until 9am to try and book into a 1pm flight - and then they wouldn't deal with it by phone and made me interact soley by email. I finally got tickets through at around 11:30 after a few exchanges. It could all have been done with much less stress.”
