“Initially my experience of TravelUp was good, including the price. I did have to call them once too to clarify my booking reference and the guy on the other end sounded clueless, which didn't give me much confidence.
My issues arose though when one of my connecting flight times changed. I received an email from TraveUp apologising and informing me of this (although annoying I know these things happen!) I was told to reply immediately as I was flying out within the next 24hrs and they needed to issue me a new e-ticket. So, I emailed to confirm and also rang , just to ensure they received it. I was told that I'd receive my new e-ticket within the hour. Did I receive it? No! I called numerous times and emailed constantly up until their offices closed. This made the start of my holiday very stressful. I had no new e-ticket by the time I arrived for my second flight and they initially wouldn't let me or my partner on the flight, it was stressful and embarrassing. Luckily, after around 10minutes of searching databases we were found, but not seated together for a 9 hour flight.
All could of been avoided if TravelIp actually did their job and sent me the new e-ticket.
I won't be buying from them again, I'd rather pay a little extra knowing that my documents will arrive.”
“On the 27th of August we asked travelup to amend our flight from the 24th of November to the 5th of January 2016. The total price of our ticket for 2 people is £902.
They asked for £602 (which is two third of the original ticket price) to amend the flight date.
Their amendment charges are excessive and extortionate.
How do they justify such charges for few minutes work!!!!!
S Hamdi from Dorset”
“My partner and I booked 2 return flights with travel up. We received the confirmation email immediately but 3 weeks later we were emailed to be told that due to travelup not booking the flights at the point of purchase, our flights were no longer available. We could not understand why they couldn't book the flights because according to the airline, our names were on the flight and so it seemed they were refusing to pay for the flight (possibly because the price had gone up since we booked). They did offer to give a refund but this would have been of no use for our holiday as prices would have been too high by then. After many phone calls and finally speaking to their manager, they did manage to find us alternative flights. I still had to call them again to remind them to send the new e-ticket. I have never experienced this type of service before when booking a flight and it was unnecessarily stressful, I would avoid if possible.”
“Do not advise when airlines cancel or amend flight times. Have just found out our connecting flight has been cancelled and no alternative flight offered and our departing flight time has changed.
Sent 2-mails and still awaiting reply.”
