“Was provided with amazing service from Kyle Roberts! He gave me a good price for my flight, and answered all my questions thoroughly. I had a really smooth journey & am happy with the service!”
“After the cancellation with BA and multiple times if calling travel up i couldnt find a solution. Until kyle roberts pick up my call and found the solution directly. He is the best to contact into those situations.”
“Had a flight cancelled by BA
After an awful pointless call with BA
Got in contact with Kyle Roberts at Travel Up
Total legend, did all the leg work and got us booked on the same day
Really saved the day
Would definitely recommend”
“Mr Kyle Roberts thank you so much for helping me rebook my flight after BA cancelled twice without your help my travel would not be possible thank you sir”
“Hi I've just been dealing with a Travelup employee, Lisa Jane who has very efficiently rescheduled my cancelled flight. Many thanks for an easy transaction.”
“After 48h of waiting for my confirmation and voucher, Faiz was the first one who kept his word and made sure I received them with minutes. I was really fortunate to reach him.”
“Having a flight cancelled by BA ! It took them five days to let me know to go back to Travel up.
Lisa -Jane answered my call after a short wait and spent all afternoon getting me another flight.
Thank you - great customer Service Lisa 👍👌”
“Lisa Jane did a great job of rebooking our flights quickly and efficiently following a flight cancellation by the airline and she also sent confirmation emails quickly. Thank you”
“Excellent customer service by Agent zunaid. He was very efficient to solve the issues of the customers. My flight was cancelled by airlines and i have informed zunaid about this issue within 2 hours he resolved the problem and he has arranged me an alternative flight. very impressive, great service.”
“Excellent customer service - there was an issue when booking my flights. I got through to Sameer Akhtar when calling who then seamlessly resolved the problem for me. He was extremely helpful and polite. I was very impressed. Will definitely use Travelup again.”
“Today I was dealt with by a very friendly telephone customer service person. Up until now they have not been very helpful and friendly but today Mohammed Ibrahim was. I would like to have him recognised for his kindness. You need more operatives like him. Thankyou.
I hope he is recognised.”
