“Customer service agents Brian and Sean were knowledgeable and efficient in reissuing me my new e-ticket for my rebooked flight. Thank you, I really appreciate your help!”
“Janki from customer service is extremely kind and helpful and sorted out any question about my flight. I couldn't be more happy with such skilled staff doing this difficult job for us to give us peace of mind when we have to travel. Top 10. Thank you Janki.
Erico”
“Lilly Adam from customer service is amazing, she understands customer needs and gets the job done quickly and efficiently. ⭐️⭐️⭐️⭐️⭐️
Great prices and easy to communicate with, I thoroughly recommend this company.”
“I contacted Travel up today and spoke with Brian Adams he was the most Professional and helpful and efficient advisor I've spoken to yet I can't praise him enough, to resolve my issue without hassle. I've had bad experience with travel up team in the past, due to this I was dreading to make the phone call but Brian Adams put my mind at rest the minute he spoke with me and sorted my problem ASAP without any further hassle. Travel up need to employ more member of team like Brian Adams from sales department!!!! Thank you again Brian Adams!!”
“Janki has done an excellent job of sorting out the many schedule changes by Qatar Airways as well as those caused by our government's restrictions on travel”
“Happy about how you handled my inquiry today. It was professional and even when I was anxious about everything, you calmed me down in a very good way and was able to sort out the problem.
Thank you very much for your service, I am really happy.”
“Thanks for providing excellent service for booking. Spacial thanks for Janki. You are very cooperative,understandable person to your customers. Thanks”
“Lilly Adam from Customer Services was Brilliant!! My Virgin Airlines flight was cancelled by the airline. Lilly resolved the issue and seamlessly found me another flight. She was very personable & caring. She is a Credit to Travel Up. Thanks!”
“I have contacted travel up many times but I never talk to anyone like Sofia smith(customer care)she was wonderful ,so helpful. So quickly she managed to rebook my flight...thank you so much Sofia..that 5star goes to Sofia...”
“Fleming grayson is a very helpful member of the team and deserves credit for going the extra mile to solve my issues...
A lot of good people in the team”
“I have been dealing with Janki who has been amazing in helping process my refunds and chasing the airlines on my behalf. I have received prompt responses to my emails which provided feedback every step of the way,I am due to get my refund in 3-5 working days which is a welcomed relief to what has been a tough year financially.
Thank you to Janki and the rest of Travel up team.”
“The most amazing thing was the fact that people actually call you back when you leave your number because you don't want to keep holding. They called every single time I did that and in the last call Fleming Greyson was extremely helpful and followed through my booking change until the very end when I had the correct info for my new flight. Very pleased with the service received”
“Never trusted travel agencies until I came across Travel Up, excellent service with very reasonable prices. Their Communication is good that gives me reassurance. Fleming has been fantastic and I’m sure once the storm is over will help me reach my so desired destination”
