“It was a real journey with the guys from TravelUp! All in all, I can say that the employee Fleming Greyson has been the absolute most helpful person I ever was in contact with via a Customer Service Helpline.
When I booked the ticket, I accidentally booked the wrong return date and was not very happy with the service I received to rebook the return flight. I didn't think that I was advised in my best interest - but in TravelUps best interest. I found that very unfair.
In the end, for various reasons, I couldn't board the plane and there was a big confusion about whether I will get a refund/voucher for my ticket or not. Fleming stayed with me throughout the whole process and was ALWAYS available to talk to me. He listened to me, understood me, and I was very confident that he would get this sorted. Which he did! In the beginning, I kind of regretted that I booked with TravelUp - but in the end, I have to say: I am looking forward to booking through their travel agency again. Thank you so much, Fleming, that you were fighting for me restored my faith in the goodwill and work ethics of Customer Services!!!”
“At the beginning of 2020 I booked through Travelup to visit my son and grandsons in Australia the booking process was easy to understand and great value for money. Then Covid-19 struck and my flights were cancelled I was devastated but Travelup were great. Customer services arranged for a refund from the airline and a voucher to the full ticket value for a future flight which was valid until June 2021. In December of 2020 my personal circumstances change so that it would not be possible to travel before June 2021 and I asked for a refund on my voucher which Travelup responded to within a day and refunded direct into my bank account within a week of my request. Throughout this very difficult year the staff at Travelup have kept their customers up to date with the latest news from the airlines and always been helpful and friendly I would strongly recommend them to anyone wishing to travel.”
“Had to cancel my flight due to COVID which I thought would have took very long but Instead the service and support was smooth took less than an hour to deal with which was great!
Amazing help from Fleming Greyson”
“Due to Covid19 we had to cancel our flights.
We received great support from Janki Kiri from their
ticketing department and finaly a refund.
All in all everything was very smooth.”
“After struggling to get through
Fleming Greyson was great help as always he always seems to be the only one that wants to help i recommend you speak with him so he can help you
Great guy great service
Regards m mahmood”
“We recently were in a call with a staff member named Fleming. He was kind and helped us a lot when many other companies did not. He provided us with all the information we needed and did what we wanted. Thanks a lot.”
“Janki Kiri was super helpful and responsive to help us to reschedule our flights after it was canceled due to new covid regulations. I am very greatful for her support!”
“Fleming Greyson Help me to solve my problem and was very kind with me! He answered my questions in a nice and kindly way!! Wish every other member of travelup team be like him!! thank you Mr. Fleming Greyson!”
“The admin officer, Michelle Vincent, who dealt with my query was very polite, clearly spoken, efficient and patient. I was expecting to have to wait a very long time for my call to be answered but it was only about 10 minutes. Owing to my positive experience on this phone call, I will be using Travel Up again in the future and will not hesitate to recommend to other people.”
“I am really pleased with the way Fleming Greyson handled the rebook of my BA flight ticket today. I had spoken to someone prior today but the person does not seem to know what he was talking about and I was been pushed around for 2 days which was very upsetting. I had decided within me that it will be the last time booking through Travelup. Gladly it is all sorted out now. A big thank you to Fleming.”
“Unfortunately due Covid my flights were cancelled. Fleming was incredibly helpful in promptly initiating a full refund.
I will definitely use travel up for future flights. Polite friendly and professional service.
Thank you 😊”
“I had to request a refund for flight vouchers and spent months trying to get information. Once everything had calmed down I was able to speak to an advisor called Fleming Grayson, who was very patient and helpful and after several phone calls, I have been able to reserve a flight with BA. Still need to apply the vouchers, but BA are not taking any calls now, but as flight is reserved am hoping it will all be sorted early 2021. Big thanks to Fleming Grayson and his patience with me.”
