“Customer services is awesome 👌 really appreciate 👍 and I gave 10/10 Samson Samuel
He is super awesome man and really kind
He solved my problem
I really appreciate
Regards
Ume”
“I spoke to Peter Braun, he was extremely help words can not explain how much stress that was lifted when he dealt with our situation, thats not an exaggeration. There should be more customer service representatives like Peter. Thanks again Peter.”
“You can get to talk to someone on the phone. They reply to your email on a timely fashion. Samson Samuel was very helpful and solved my difficulties promptly and effectively. Highly recommended.”
“Samson Samuel was very patient with me. He managed to arrange my flight as requested. I’m very happy with the service and the friendly attitude of the staff.”
“Asif Khan from Travel Up helped me with my re-booking of me tickets to travel to Karachi. He was really amazing, professional and caring. He stayed with me till the very end. It was a very close call.. We had to re-book our tickets on the day we were flying out. Asif had really served like he was sorting things out for his own family. Was very very happy with his service. He is an asset to Travel Up.. Many thanks Asif again. May God bless you. Take care. We arrived here in Karachi safely yesterday afternoon.”
“We had a very last minute cancelled flight by Ryan air (while Queuing at gate) and had paid for two nights accommodation up front using this company, we called and to let them know and our call advisor Vimal Kishan was so understanding and helpful, although our booking was initially non-refundable he went out of his way to secure alternative dates for us at no additional cost, which was such a relief for us as we would of lost a large amount of money if the booking hadn't been moved, I can not recommend Vimal enough he was patient, studious, courteous, efficient and professional and is a credit to his employers, given his service I would be very happy to recommend the company to others and use their services again - what could of been a difficult experience was made simple and easy by Vimal!”
“Great company. We had an accident at home before the trip, and Faiz Sheikh gladly helped us on the matter. Thanks a lot toTravel UP. Serious and wonderful Company!”
“Very happy with the agent ''Samson Samuel'' who helped me today with my booking. He is an asset to the company . Very smooth experience and he did it all for me so there was no hassle !
Good luck 🙂”
“I used travelup to book flights several months before I was travelling, however the flight companies have a habit of tweaking the times of flights, which you then usually have to confirm. When I couldn’t find one of my flights, I contacted travelup and Roy Edwards promptly responded and sorted it out. Thank you.”
“Harley, the hotel consultant helped me when our plans were changed due to poor health. He is the only person across all our bookings that helped. Thank you for making things easier for us Harley”
“During the check-in hotel team requested a surcharge in amount of 50% of my original booking price that I paid online. TravelUp resolved this issue very quickly. A few emails back and force and we got checked-in without any surcharges. Thanks Harley Winget for helping us to resolve the issue.”
