Tropical Supplies North East Ltd Reviews

Name: Tropical Supplies North East Ltd
Address: ROCK FARM, DURHAM
Rating: 4.85

4.9 Rating 380 Reviews

96 %

of reviewers recommend Tropical Supplies North East Ltd

4.9

Based on 380 reviews


Customer Service
Communication Channels	Live Chat, Telephone

Visit Website

Phone:

01429821232

Email:

tropicalsuppliesneltd@gmail.com

Location:

ROCK FARM
DURHAM
DH6 3NL

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Tropical Supplies North East Ltd 5 star review on 6th February 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My pleco died not even 12 hours after receiving it”

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Posted 2 years ago

Hello Niamh, I've sent you a email regarding your pleco, we provide a 24 hour doa policy on all fish. Kind Regards Dan.

Posted 2 years ago

“Web site says 2 items I want in stock on arrival your team had no idea if they were in stock and blamed someone else who wasent on shift for messing up either update your Web site or close it pointless if not upto date maybe I should have called first but most good company's rely on a web site it is 2021 nice store but wont be making a trip there again”

Helpful Report

Posted 3 years ago

Hi Blue, We do try our best to keep the website up to date but alas some stuff can slip through the net when we have 2800 products and only 1 person (me) manging the website. :) Could you fill me in with some more info about this please. Give dan a call on 01429821232. Thank you. :)

Posted 3 years ago

“After seeing the store on Facebook recently after not visiting for a long while after being put off by attitudes of staff, I’d of expected more, but same old same old, nothing different stock wise to any other store same old guppy’s and neons, but the store looks decent, the owner I found to be the same very arrogant not a pleasant chap at all unlike Carl who I’ve met before who can’t do enough for you, I’m all for second chances but unfortunately won’t be back.”

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Posted 3 years ago

Hi Terry, Thanks for visiting. I apologise if i came across that way but i cant recall ever being arrogant to anyone in the store, unless im arrogant because im a young business man im unsure ? So to this review I'm absolutely miffed. Just a reminder as a business owner working 16 hour days 7 days a week with no holidays and stress of running a business in these tough times is tough for anyone so please take that into account. Kind Regards Daniel Gregory

Posted 3 years ago

“All fish apart from the Gourami are very very small, the Cory especially is barley visible, one tiny Phantom Tetra died after a matter of hours.”

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Posted 3 years ago

Hey bud I’ve dropped you a text message. We will get it sorted for you 😎

Posted 3 years ago

“12 hours of fish arriving 5 had died very disappointed”

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Posted 4 years ago

Hi kevin, Thanks for your review. your fish where delivered tuesday morning after being shipped monday evening. Why did you not contact us about the loss of the fish as we offer 48 hour doa guarantee with proof of death ? No fish leaves the shop to be shipped if it hasnt been in the shop for a minimum of 4 weeks. but unfortunately these things happen. Kind regards, Daniel Managing director

Posted 4 years ago

“I recently bought some live shrimp, I was given 16 instead of 20 and they all subsequently died within 24 hours therefore I only managed to feed around 6 of them. Also when in the shop, I was interested in purchasing a marine setup with a recent inheritance payment. When enquiring around the price, I was told "alot" in quite a patronising way therefore it put me off the sale. I still don't know the price. Also, gravel and other scaping supplies are a little on the expensive side compared to other outlets - as an example, white sand is £20 per 10kg but only £16 in a Blaydon outlet (both from JK Aquatics).”

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Posted 4 years ago

Hi, which sand was this ? As out white sand is £15 for 10kg and white silica sand is £10 for 10kg, silver sand for 10kg is £12. Live river shrimp are to be fed imediaelty once taken from the store as they wont survive in a bag without oxygen 😊 we do aplogise for the short fall and will give you a free bag on the house on your next visit. As for the marine tank im sure the member of staff was just fooling around and didnt mean anything bad from this as we pride ourselves on customer service. Thank you for your feeback 😊

Posted 4 years ago

“2 fish die after 2 weeks”

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Posted 4 years ago

Hi Audrey, i have just checked and there is no orders on the system associated with your email address. however sometimes these things can happen unfortunately. kind regards, tsneuk team

Posted 4 years ago

Tropical Supplies North East Ltd is rated 4.9 based on 380 reviews