TruClothing.com Reviews

Name: TruClothing.com
Address: 1-3 High Street, London, London Borough of Newham
Rating: 4.64

4.6 Rating 869 Reviews

91 %

of reviewers recommend TruClothing.com

Company Reviews

Product Reviews

2,753

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Phone:

02088816812

Email:

office@truclothing.com

Location:

1-3 High Street,
London
London Borough of Newham
E13 0AD

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TruClothing.com 5 star review on 6th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great suit but doesn’t fit so will Have to send back. Didn’t see the comments about order a size above before and regret it”

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Posted 1 year ago

“Quick delivery, shame about fit of garments”

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Posted 1 year ago

Thank you for your feedback, and we are really sorry to hear that the items did not fit as expected. We will process your return accordingly upon receipt and if we can help with anything else in the meantime, do not hesitate to contact us! Best, TruClothing

Posted 1 year ago

“Beautiful project but the sizing is awful, after reading another comment about poor sizing I ordered 2 sizes up and it still doesn’t fit, a real shame as the quality was really good.”

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Posted 1 year ago

“Paid for next day delivery but was a day late. Trousers of the suit had a big split in. Good customer service for return and Prompt refund but postage not included which I feel should have been”

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Posted 1 year ago

Hello Louise, thank you for your feedback and we apologize for the defect on the trousers. Our team has been made aware of this and will be more careful in the future. We are sorry for any inconvenience caused. Sincerely, TruClothing.com

Posted 1 year ago

“Had received s as coat too small awaiting a bigger coat the same … have collected smaller coat but not heard anything of exchange being deliverd as yet.”

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Posted 1 year ago

“A very thin suit, the sleeve lining is very poorly fitted, too long, and there are lots of loose threads hanging from all the seams. It fits my son reasonably, he is skinny and 13 so I'll fitting clothes go with the territory somewhat. I would say an average quality suit at £87.99... A little steep on price. Good prompt delivery though. Suit is needed today so no time to send back and get replacement.”

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Posted 1 year ago

“2 suits ordered, wrong suits sent. Did arrive next day, contacted truclothing and told suits ordered were not in stock. Would not have ordered if told beforehand. Suits returned and full refund expected.”

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Posted 1 year ago

Hello Andy, thank you for the feedback, and once again we are really sorry for sending out the incorrect suits. We will process a full refund for you as soon as we receive the return, as agreed over email. Apologies once again for the inconvenience caused. Thank you for your patience!

Posted 1 year ago

“Poor quality boots that were much too narrow for average foot, and utterly reeked of plastic (PU uppers), indicating poor quality product. Return was fairly simple, though communications were perfunctory at best. When refund was made, original P&P wasn’t refunded. When complaint made, apology was forthcoming, and refund made. I would certainly give TruClothing another try, but would be much more careful in the selection of my choice of purchase!”

Helpful Report

Posted 1 year ago

Hi Mickey, Thank you for your review! We are really sorry to hear that you were not satisfied with the quality, but appreciated that you would try ordering form us again. If we can help with anything else, please do not hesitate to contact us. Thank you! TruClothing Team

Posted 1 year ago

“The ordering , delivery and returns process was excellent. The blazer I ordered arrived as arranged , was very good quality but the sizing was very small indeed. I ordered a size 20 and this blazer was too tight even for my daughter who is a size 14/16 so a very disappointing outcome. Not sure I would order again due to the sizing discrepancy”

Helpful Report

Posted 2 years ago

Hello Jayne, thank you for your feedback. We are glad to hear that you are satisfied with the quality and the ordering/return process. Really sorry to hear that the size did not fit and that you found it inaccurate. If in the future you decide to reorder, and you are unsure of the sizing, you can always contact us beforehand and we will provide any additional measurements and help with deciding what would be best for you. Best TruClothing Team

Posted 2 years ago

“Received my suit which seems good, but not very impressed that the label on the suit has the RRP which is alot less than I paid. Photo attached. Please can someone contact me about this? My email is corey.pilcher@hotmail.co.uk”

Helpful Report

Posted 2 years ago

Hi Core, this suit is sold also as separate pieces, so the price tag on the blazer that you saw is for the blazer only, RRP of the trousers and waistcoat are £59.99 each, so the total price of the suit would be £319.97, we sell it for £269.97 when bought as a 3 piece set. Hope this clarifies the situation. Thank you! If any other problems do not hesitate to contact us!

Posted 2 years ago

“Sadly quality of the clothing was poor and far smaller than average sizing. Suit arrived on time. So far I cannot connect to the returns portal, so am struggling to return.”

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Posted 2 years ago

“Quick delivery but unfortunately had to send back due to ordering a navy suit by pictures and in person it being purple. But good quality non the less”

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Posted 2 years ago

“Still waiting.”

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Posted 2 years ago

“Easy to purchase, but still to receive 5 days later , so not able to leave true review of item . One suggestion don’t use Royal Mail as your delivery agents , they are hopeless , item has been sat in depot a mile from delivery address for two days .”

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Posted 2 years ago

“I can't say much about your shop because I haven't received my goods yet. But what I can say is that the website is quite well structured. Have a nice Day!:)”

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Posted 2 years ago

“Good looking clothes - I had 50/50 experience. Half what I orders fitted the other half was miles off. So I think sizes are hit and miss. However customer service was brilliant and refund is pending.”

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Posted 3 years ago

“It's a nice suit but not worthy of its price tag also got to pay extra to have trousers altered so it's an expensive suit really considering you can't mix and match for your size”

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Posted 2 years ago

“Purchased a 3 piece suit, the jacket and trousers were fine but the waistcoat was way to small. They won't exchange for a bigger size but said could alter it for a charge of £15+postage. I don't think this is great service, threw the waistcoat in the bin. Be wary of sizes!!”

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Posted 2 years ago

TruClothing.com is rated 4.6 based on 869 reviews