Trustpilot Reviews

1.3 Rating 2,591 Reviews
E
Happiness Grade

Trustpilot have a Customer Happiness Grade of E. Customers are happy with their delivery and customer service but are unhappy with their returns process and refunds.

B-

Delivery - Average

66.67%
Industry Average
Great product quality, patient and knowledgeable sales staff, quick delivery and fair prices. Overall a pleasant experience.” “Pleasant experience.
- Angelina
Treated well question answered fast delivery
- Ian Ross
Further, nor the receivers carriers tracks the opening of the message in device since its complete flow is complete after successful delivery.
- Anonymous
F

Returns Process - Difficult

0.00%
Industry Average
I purchased £140 parrot items from scarletts parrot essentials uk, they delivered it to an oil company instead of my home, I had to sort it all out/track items down myself, and had a week of hell with phonecalls, emails, sleepless nights as to who signed for my items, and a lot of abuse and lies from her, I eventually told her to get her courier Fedex to send all back to her, and I did get a refund then pay pal tells me she cancelled, it, so I had then to provide tracking number proving she signed for her returns, paypal saw through her and go my money back off her.
- Fiona Mcleod
Customer told to return item for a refund again we got an email saying he wants to refund before he returns it because the refund will pay for return postage, if we don't give a refund he will leave back feedback.
- Dave
AVOID !!! fake and faulty products, returns WITHOUT A REFUND, no communication after postage of return.
- Lorant
E

Refunds - Difficult

40.00%
Industry Average
Teletext holiday you cheating money grabbing LIERS I’ve been waiting months for my refund I have been told every month since October that I will be getting it it’s now January and I still have not received anything I just get automated computer replies saying our team are working on it when you call you’re on hold for over an hour before you get through then they put you on hold while they look at your notes that can be for almost 45 minutes and then they cut you off please please do not book holiday with this company it has been nothing but a total nightmare also the reviews with TT numbers are the real ones any that say invite or fake Tt794091
- Anonymous
However Travel Up tried to swindle me out of my refund by asking me to cancel the booking which would have left me with not a leg to stand on as it was a non refundable booking if I made the cancellation.
- Suspicious
Trustpilot cannot be trusted. They deleted my bad review all because I ask for my refund back
- Kaz
71.18%
Industry Average
I purchased a beautiful leather jacket but felt it was a bit snug Siana contacted me and requested some measurements so they could customise the jacket. Brilliant customer service I strongly recommend Sculpt Leather
- Val
Google pay customer service number 6289596201 money transfer and pending money refunded
- Punam Rani
customer service 8756-8308-13
- Rahink