TUI UK NewsRoom Reviews

“ Absolutley shocking treatment from a so called leading tour operator!!! We had to cancel our forthcoming holiday due to unforseen personal cirvumstances!TUI took a 400 cancellation fee as the holiday was paid in full!! Even tho we had paid zero deposit!! We were on holiday with Jet2 when i reveived a voicemail from TUI offering to transfer the cancellation fee to a future booking using this as a deposit!! Fantastic i was thrilled things hopefully be different in 2025!! Returned home from my Jet2 holiday only to be told the offer had expired!!! Was only valid for 24 hours!!! I was out of the country!! So never had a chance to respond!! Absolute rip off company have had numerous emails to complaints department STILL AWAITING A CALLBACK FROM A MANAGER ONE WEEK ON!!! How can you offer a goodwill gesture then WITHDRAW it without a CHANCE to respond ???? Absolute charlatans of a company total rip off!! Pay the extra 50 quid go Jet2 !!! Miles more professional and more customer friendly!! Better flight times better baggage allowance BETTER SERVICE ALL ROUND!! AVOID TUI we will in future!!! Shocking treatment ”

“ Disgusted with the service from Tui, solo female traveller, thought was using a reputable company how wrong was I! Cockroaches in the first room I beg them to move me hotel, refused, reluctantly I try another room and same again. ”

“ After speaking to customer services (not in the UK) for over an hour, being passed to different departments and receiving 'I am not sure' answers to even their procedures. ”