“Bit disappointed to be honest. Loads of women chatting not just in the ‘relaxation’ area but also in the sauna areas. When sat in relaxation room staff constantly walking through, banging doors, can hear plates/ cutlery being sorted. Changing room had tissues on the floor. Used to be offered a wider range of drinks such as chai latte now just teas and water that wasn’t even cold.”
Thank you for your honest feedback, and we’re sorry this visit wasn’t as calm as it should have been. We’ve raised the noise in the relaxation room and the state of the changing room with the team, and passed on your comments about drinks. We’d love to make your next visit a better one, so please get in touch at info@turkishbaths1877.com.
“I’ve been for the women’s baths experience several times however yesterday’s visit left me disappointed. The staff all seemed to be gathered around the robe collection area and were not on top of the drinks dispensers at all, when prompted the response wasn’t friendly. The aroma steam room smelled of body odour and overall the main room had a lot of water on the floor, meaning it was quite slippy. I know on previous visits the water was squeegee’d away.”
“Lovely way to relax and decompress for a couple of hours. Good massages. Great, historical steam area and plunge pool. There are a few little signs of wear and tear, the women's changing rooms now smell of damp and it's a shame we're no longer offered hot drinks in the sitting area as used to happen, but it's still a good experience overall.”
Thank you, we’re so glad you enjoyed the massages, the steam area and the plunge pools. Keeping a Victorian building fresh is something we’re always working on, and we’ve noted your comments on the changing rooms and hot drinks. If there’s anything else you’d like to share, please email info@turkishbaths1877.com.
Hi Shazia, we’re sorry the steam room wasn’t producing enough steam on your visit, as it’s such a big part of the experience. We’ve flagged it with the team and would love you to come back and enjoy it properly, so please get in touch at info@turkishbaths1877.com.
“Liked the history of the place but the reception and the saunas smelt very weird a drain smell not pleasant at all unfortunately! Need some air fresheners in the reception because the smell put me right off”
Thank you for your review. We're glad you enjoyed the history of the building.
We were surprised to read your comments about the smell, as it's not something other guests have mentioned to us. We have air fresheners in reception, the changing rooms and the baths, and our steam rooms have essences pumped through them all the time. The whole venue is cleaned thoroughly every day.
If anything doesn't seem right during a visit, please tell a member of the team at the time so we can check it straight away. You're also welcome to contact us avia the contact form on on website and booking system.
Thanks,
Hazel
