turtlehomes.co.uk online estate agents Reviews

Name: turtlehomes.co.uk online estate agents
Address: 17 Brunel CourtWaterwells Business parkQuedgeley, Gloucester
Rating: 4.83

4.8 Rating 168 Reviews

96 %

of reviewers recommend turtlehomes.co.uk online estate agents

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4.8

Based on 168 reviews


Customer Service
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Phone:

01452 726421

Email:

enquiries@turtlehomes.co.uk

Location:

17 Brunel CourtWaterwells Business parkQuedgeley
Gloucester
GL2 2AL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very professional and obliging Appreciated the prompt call backs and feed back”

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Posted 6 years ago

“Very happy with the friendly staff and prompt replies to any requests we had, always willing to listen and adjust the sale add to our precise specifications. The booking of viewings on our property was dealt with perfectlty and we were always kept up to date with anything and everything all the way through the sale. The professional photogerapher sent to us was fantastic and produced photos which far surpassed that which we had done by the two HIGH STREET estate agents prior to us choosing to use Turtle Homes. So glad we chose Turtle Homes, Good Value, Highly Recommend.”

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Posted 6 years ago

“Simply the best online estate agent. Highly recommended.”

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Posted 7 years ago

“From start to finish molly was efficient .. helpful and very responsive to any enquiries we made.. always on the end of the phone to help us”

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Posted 7 years ago

“Superb service! Did not know what to expect for such a low price and I honestly couldn't have asked for anything more. Sold within 3 months, recommended to a friend and they sold within 2 months. Special thanks to Molly and Laura!”

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Posted 7 years ago

“If you are thinking of selling your property and you are not sure what sort of estate agent to use you will probably start by doing a little online research. I usually tackle tasks that are new to me by doing quite a lot of research and although this review is a long read I hope you might find my journey useful. Estate agents are a new concept in Scotland so I was not quite clear what they do. Having never sold a house in England before, I started by getting 3 different local high street agents to visit and give me a quote. I was quite stunned to be quoted between 3 and 4 thousand pounds to sell a pleasant but rather humble 3 bed terraced house at under £150k. Some agents included the solicitor’s fee in the quote as they insisted I use theirs. There was no room for negotiation with any. My target market was a young family and my best selling point was that the house was right next to primary and secondary schools which had just become the most sought after in the town and families were queuing up to get into the catchment area. None of the agents seemed interested in looking round the house. One told me I should rip out the perfectly presentable family bathroom and put in a wet room. (Probably not a family man?) One told me I could rely on her to be very strict as she really knew her job and that expertise is what you pay for. I asked her what she meant by strict and she explained that if anyone asked to view the property on for example a Saturday afternoon she would firmly tell them “absolutely no way. You either come on a Wednesday evening at 7.15 or not at all”. Feeling confused I bluntly asked her how that works saying - I pay you nearly £3,000 to sell my house and when someone asks to view you tell them no? She seemed startled by my question but went on to explain that she would stack viewers on one weekday evening at 15 minute intervals so they saw people coming and going and that creates a “Buzz”. It’s this buzz that sells a house. It is quite hard to go against someone who obviously makes a living out of their expertise but common sense kept telling me this did not sound right. All the agents asked what the mortgage was and then pitched their suggested selling prices just above that so around £134k completely disregarding the three other houses in the row that had sold in the previous months for £160k. I am not a wealthy person and every penny counts. After they had all gone I thought long and hard about their advice. I did research online about prices (which is sadly really all that agents do). I also rang friends who were house hunting and asked them if they were ever told they could not view at certain times or on certain days. They told me that it happens all the time especially for weekend viewings. If the house was a unique mansion on a cliff or something you would be forced to go along with the agent (however awkward) ...but for a bog standard terraced house in an area of street after street of terraced houses, a family who could not view at weekends - probably the only time a family with two working parents could actually view together – would surely do what I suspected. My friends confirmed that in those circumstances they all just moved on. Sale lost. The agents lack of interest in actually looking round the house made me think that they had more or less decided on their strategy and price by looking at the internet. I felt confident that I could decide a price myself and could always come down. Apparently at this sort of asking price people always start by offering 10k less. I also felt I had time to do the viewings myself. So I decided my next step was to investigate internet estate agents mainly because they were so cheap in comparison. I started by making a chart for myself on a large piece of cardboard and began to research each agent (online or not) using these questions. I recommend you ask yourself the following:- 1. What do the reviews say about this company? Search independent review sites. 2. What pricing model do you want? What do they offer? Do you want to: • pay upfront for the selling of your property? • pay per month for listing on property websites like Rightmove, Prime and Zoopla? • split the fees, so you pay some up front, and some when you sell • pay a commission when it sells • a combination of the above. • Do they have a No Sale No Fee option? • What is their fee structure? Do they include VAT? 3. Does it include a solicitor’s package? Do they force you to accept their solicitor? 4. How long does the marketing package last for? how much does it cost to renew? (often very reduced) 5.Will you be tied in (not allowed to use other agents) if so for how long? 6.How long will it take them to....Verify me, collate information, prepare a floor plan etc and get it live online. From initial enquiry to live....how many days? For example 3 days max or over 7 days 7. Are they members of the Property Ombudsman? You can check their membership at https://www.tpos.co.uk/find-a-member 8. Will they manage all buyer enquiries and negotiations? 9.Will they verify the viewer .......before viewing? before offers? Not at all? 10.Will they provide a For Sale board? Free? Will they erect the board? Free? 11.Will they provide an EPC if you haven’t already got one? Cost? Time? 12. Do they visit to take photographs? Included or extra cost How many photos do they list or allow you to list? Have a look on the online portals to compare the quality and style. 13.Do they visit to take measurements and prepare a floor plan? Included or extra cost? 14.Will they give you advice on how to present/dress your property? 15.Will they conduct the viewings or will you? Do they give you the choice? How flexible are they regarding evenings or weekends. 16.Are they available to help you with queries and problems along the way? Is there any extra charge for this? 17. What are their opening hours? For you? For viewers? Do they answer messages/calls promptly? For you? For viewers? 18. How long has the Online Estate Agent been trading? 19.Which online portals do they list with? Rightmove? Zoopla? Prime? 20. Do they let you write your own description if you prefer? Alternatively do they help you construct one if you think you can’t ? The upshot of all this was that after discussion with various online agents I decided on a price of £158,000 listed the house with Turtle Homes (who scored the highest on my chart by a long way) and paid an upfront fee of less than £200 ! including one extra (a wooden board for outside). I had to wait for a chap to come and measure up but it was on the market within days. I had masses of advice from Richard and Laura who were always at the end of the phone spoon feeding me through my first sale. I had a steady trickle of viewers never more than 2 viewings a day and accepted an offer from cash buyers for £148,000 within twenty days. I asked all the viewers if Turtle had tried to peddle them a mortgage or been difficult to get hold of. Every viewer told me they had been easier to deal with than most agents, very polite and prompt and had never tried to sell them anything whatsoever. I found and used a local one-man-band solicitor where I could pop in and speak face to face. Turtle prepared the memorandum and did all the paperwork as any agent would do. I don’t see how I would have had any more care or help from a high street agent. It is possible that if you felt your target market was very elderly people, they might feel more comfortable going in to an actual building rather than looking on a property portal. So to conclude I would very much recommend Turtle Homes. Their reputation is all they have and I think that makes them keen and interested and on the ball. If you feel confident about taking the reins yourself and if you have time to do your own photos and viewings you can save thousands. The unnerving bit is worrying if they will be honest or helpful or annoy viewers etc and that is where I hope this review will be helpful. Believe me I am thorough and I was very needy and they were brilliant. You can hardly lose by giving them a try.”

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Posted 7 years ago

“Absolutely superb in every way. I have now sold 3 properties with Turtle Homes in Kenilworth Warwickshire and each time their support throughout has been first class. From getting the property online to negotiating the final sale I'm certain no high street agent could do better. It's a big step into the unknown for most people to use an online agent when selling their home but please be assured not only will you save 1000s pounds but you will receive a service second to none. I can unreservedly recommend Turtle Homes.”

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Posted 7 years ago

“Very good communication via email, passed on our queries to the sellers promptly and got back to us straight away.”

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Posted 7 years ago

“Laura was really friendly, patient and responded promptly. There were no hold ups from the estate agent.”

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Posted 7 years ago

“Very impressed with the efficient manner they delt with enquiries about my property. I couldn't believe how quickly it sold, and they gave me regular updates as well as being polite, professional and easy to deal with. Fantastic service at a very affordable price. I've paid a fortune in the past and still had to do all the work myself, I can't see me using anyone else in the future!”

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Posted 7 years ago

“Absolutely diamond service from Richard and Laura. The process was smooth and they were easy to get hold of via email and phone. Very flexible reasonable rates. We accepted an offer within a few weeks and saved over £3,000 in fees. Very happy - would recommend to anyone.”

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Posted 7 years ago

“Helpful, efficient, friendly.”

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Posted 7 years ago

“The second time I have used Turtle Homes. Once again, they were fantastic. On the ball, polite, efficient, proactive and professional. They found me a buyer super quick and were there whenever I needed them, right through to completion. Even my prospective buyers commented on how efficient they were. Highly recommended.”

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Posted 7 years ago

“The cost involved compared to what high street estate agents charge was the biggest factor in choosing turtle homes.co.uk”

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Posted 7 years ago

“I have always used a high street agent when selling my house and I got recommended turtle homes, I contacted them to find out what the differences between them were and services were the same apart from all done online or over the phone. We were very happy with the service received and our house sold within 2 weeks and went smoothly, all my questions were answered quickly and efficiently and would definitely recommend to anyone selling their home.”

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Posted 7 years ago

“Good customer service and kept in the loop. Had house on the market since July 2016 and sold in October 2016. Will definitely recommend to friends and family. Many thanks goes to Molly and Laura.”

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Posted 7 years ago

“Turtle homes offered me a bespoke service for a fraction of the cost of High Street agent, yet the service wasn't affected by the price. They were fast friendly and efficient. I've already recommended them, and I will use them again next time.”

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Posted 7 years ago

“Their level of service was fantastic. Very professional and friendly. I would recommend turtlehomes.co.uk to anyone thinking of selling their property and would definitely use them again.”

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Posted 7 years ago

“Efficient and friendly staff”

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Posted 7 years ago

“Opted for the £395 package that allowed unlimited listing as this seemed excellent value. As it turned out, we could have benefited from the ultra low £195 fee as a number of viewings were arranged in the first week and an offer was accepted within five days. Laura responded promptly to our emails (initially, there was an error in the listing and the Rightmove listing was standard not premium as advertised) and these issues were resolved very quickly. We initially felt that it was a bit of a gamble selling through an online estate agent, but the service was excellent throughout (including chasing our somewhat pedestrian solicitor) and we would not hesitate to use Turtle Homes again.”

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Posted 7 years ago

turtlehomes.co.uk online estate agents is rated 4.8 based on 168 reviews