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turtlehomes.co.uk online estate agents Reviews

4.8 Rating 168 Reviews

96 %

of reviewers recommend turtlehomes.co.uk online estate agents

Company Reviews

4.8

Based on 168 reviews


Customer Service
Communication Channels	Email

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Phone:

01452 726421

Email:

enquiries@turtlehomes.co.uk

Location:

17 Brunel CourtWaterwells Business parkQuedgeley
Gloucester
GL2 2AL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm very impressed with Turtlehomes. Laura Woodbury-Smith, who looked after our marketing, is very professional, did everything she said she would on time and to a high standard and responded to all communications very promptly. Laura provided us with excellent guidance on setting the right price, got our advert on to all the main portals immediately and provided easy to understand statistical reports on how our advert was faring against the competition. The level of service has been absolutely fantastic and all for free to me as the landlord! I'll 100% be using Turtlehomes services again when any of my other properties come vacant. If, like me, you like conducting your own viewings and actively managing your properties I cannot recommend Turtlehomes highly enough. If you're currently paying a 5%+ finders fee with renewal, tenant referencing and contract fees to a high-street agent you are needlessly throwing £1,000s away every year. Adam Sawyer”

Posted 9 years ago

“Having used Turtle Homes to find a tenant for my rental property I can't recommend them enough! From start to finish they have been friendly, professional, attentive and extremely knowledgeable. They found me a quality tenant smoothly and in no time at all, more importantly they listened to and understood my needs as a customer. Their advertising process was fantastic allowing me to have a choice of Tenant and the paperwork was in place on time, nothing was to much trouble. As a Landlord with multiple properties I will most certainly be using their services again and it makes such a difference dealing with an Agent with such a fresh and friendly approach. James L”

Posted 9 years ago

“Offered the best price to get onto Rightmove, which was all I really cared about to start with. After this Richard handled all of my enquiries promptly and professionally, he even chased them up without me asking and gaining feedback from my viewings was really important to us. I paid the upfront fee and thought that maybe this could mean there was little incentive to be pro active with selling my property, but in reality Turtle homes were very helpful and I would highly recommend them to anyone who doesn't want to pay extortionate estate agent fees.”

Posted 9 years ago

“We would HIGHLY recommend Turtle Homes. We took the riskiest option of paying £300 upfront but have not been disappointed. We sold within 3 days and when the buyer later changed her mind Richard was very helpful; we were straight back on the market and sold again within a week. They did all the details and photos to a high standard and have been very supportive throughout. A much better service than we've previously received elsewhere for less than 5 times the cost.”

Posted 9 years ago

“From the outset the information and procedure was made very clear and in very simple terms and I was talked through the process from start to finish and this made a huge difference to the whole procedure- in a word Fantastic. I have recommended them to several people already. They are well worth every penny they charge and for my peace of mind it was brilliant, don't change I know hundreds will benefit from their services in so many ways-Big thank you. I move next week within 5 months of the first call to them, sold within 8 weeks of first call to them!!”

Posted 9 years ago

“I initially spoke to Richard Tuck for advice on which package to choose for my advertising, he was very approachable and efficient but I felt no pressure to act immediately. Once I did decide on which package was right for me the whole process was speedy and efficient. I guess I expected a little more in the way of the spec writing as it was very basic when first presented. However, one of the reasons for me choosing to sell the property myself was because I wanted to be able to put some effort into it myself so this was not a problem. The method of getting the photographs done in our particular area via an EPC provider was also fast and efficient.. The methods used to arrange the viewings followed in the same strain, fast and efficient and we were very lucky and sold after the third viewing.”

Posted 9 years ago

“Turtle presented our listing beautifully and we got a buyer very quickly. Richard helped with all the niggles along the way and always returned our calls promptly. This company really does go the extra mile. Highly recommended.”

Posted 9 years ago

“Turtlehomes provide incredible value for money, especially compared to traditional agents. The only difference I found was that I had to conduct my own viewings. The service I received from Richard & Gareth was professional, courteous & prompt; they advised in how to market my property & negotiated the sale price up, despite this making no difference to their fee. I will use them again and have already recommended them.”

Posted 9 years ago

“I looked at several online agents and decided that Turtle Homes was the best as it was 'fuss free' and I could send my own pictures and write my own descriptions. It also happened to be the cheapest. Richard and his team forwarded enquiries via email and I then contacted the interested party. It was important to weed out the sightseers by asking as many questions as possible about their status. Those who didn't respond I knew were time wasters. I sold the house after being on the market for less than a month - and this was in October/November, having also had another offer which I rejected. After a succession of 'having a lookers' being brought round by local agents, and only one very low offer, I was really glad that I had taken these steps. Selling your own home is not for everyone, but if you are confident enough to do so then using Turtle Homes is a fantastic way of doing so.”

Posted 9 years ago

“This was my first experience of an online agent having done things the traditional way before, however at a price of under £500 I was prepared to give things a go. Communication was excellent via phone and email and a local photographer came round within a couple of days and took great photos. We were live on the web as fast as I could confirm the details and within 24 hours I had 2 viewings both who made offers and with Richard and Lauras brilliant negotiating, one at the asking price (£20k over a local agents valuation). Our sale proceeded under Turtlehomes guidance and all seemed well until my buyer became ill and unfortunately was unable to exchange. Laura helped calm the storm by getting us back on the market swiftly and within 48 hours we had 3 offers and a full asking price offer which has now completed. Richard and especially Yasmin have been the most professional, approachable and efficient agents I have had the pleasure of dealing with. I will certainly be using Turtlehomes in the future and would heartily recommend.”

Posted 9 years ago

“Turtle homes have been fantastic. The decision to sell our home through an online company was a little daunting initially but the fees charged by other estate agents were very high and we didn't feel like any of the estate agents really cared about us selling our home for the right price - just their commission at the end of it. Richard, the director of Turtle Homes, seemed a very open and approachable guy, which he was. The process from start to finish with Turtle Homes was stress free. The viewings were arranged by phone and confirmation by email. The potential buyers were informed the homeowner would be present to show them around. Richard was always very quick to reply to any phone calls or emails and provided advice throughout the process (and this was more than most would need as we had not sold a house before) which was gratefully received. Since the sale of our house we have recommended Turtle Homes to a neighbour who now has their house on the market with Turtle Homes. Should we move again in the future we will be sure to sell with Turtle homes. Couldn't have asked for a better service. HIGHLY RECOMMENDED.”

Posted 9 years ago

“Would highly recommend turtle homes. If you are looking for a cheaper solution to general high st estate agents then Richard tuck is your man. Dealt with anything I ask of him and the property was presented very well on rightmove. Would recommend to anyone .”

Posted 9 years ago

“I have to say it was a massive pleasure to work with Turtle homes for the sale of our house. Selling your home without the backing of a high street agent initially seems a bit daunting, however the extortionate costs and their style of business has always put me off. I felt that I knew my house better than anyone, so who better to show people around and answer any house related questions..Me! The process from start to finish with Turtle Homes was just so easy. I felt that they were honest, supportive and genuine, a service that I am yet to experience from most high street agents. Sign-up was super easy; the marketing material was put together professionally within a few days and then live with the major housing websites the day after. Richard & Laura were always very quick and efficient; they provided support and advice throughout the process, always answered my calls and emails within a reasonable time frame and at no point did I feel that I was left alone to deal with the sell my house. As a result of this service my house sold in just 5 days!! and I saved myself an absolute fortune in fees. Following the acceptance of an offer, the team at Turtle homes then guided me through to completion, chasing relevant parties to encourage a swift exchange and keeping me updated as necessary. I have since recommended Turtle Homes to my brother, who sold with them within 14 days and I have also continued to recommended to other friends & family members who live within other areas of the UK. I don’t plan to move house again for quite some time, however if I do, I know who I will be calling. Thanks Turtle Homes!”

Posted 9 years ago

“A big thank you to Richard, Laura and Gareth. They were fantastic through the whole process and helped every step of the way. I've recommended you to several people already and will continue to do so. Thank you so much!”

Posted 9 years ago

“I had to be passed around on the phone a couple of times to get to the right person.”

Posted 9 years ago

Hi Mr Smith. Thank you taking the time to leave feedback, we always take all feedback very seriously. I apologise that you had to be passed around a few times on the phone. We recently had a new telephone system installed in our offices as part of our expansion program, unfortunately we experienced quite a few teething problems. The telecoms company have now solved all of these issues and normal service has been resumed. Hopefully this upgrade will result in an improved service for future customer. Once again I apologise for any inconvenience that this caused. Kind Regards, Richard Tuck (Founder)

Posted 9 years ago

“A brilliant company and wonderful fast & friendly service. My house was on the internet for sale immediately and I was kept up to date with all viewing feedback. I would and do recommend this company to everyone. Thank you Turtlehomes.co.uk”

Posted 9 years ago

“Always fast, friendly efficient service. Use turtle and you will not be disappointed!”

Posted 9 years ago

“Sold through Turtle homes and was really impressed with their customer service. Considering we paid a low fee, the communication between them and us was first class and they went above and beyond to get us the best offer they could for our property. Would definitely recommend Turtle homes.”

Posted 9 years ago

Thank you very much for your kind words. As an online estate agent we pride ourselves with our personal approach and customer service, so are thrilled that you were impressed. We wish you all the very best in your new home and will hopefully speak to you again in the future. Thanks again, Richard Tuck (Founder)

Posted 9 years ago

“After some consideration I decided to take a chance and advertise my property for sale with Turtle Homes as opposed to a high street estate agent and I'm extremely glad I did. I've been hugely impressed by the quality of service I've received (especially considering the price). They've been fast, efficient, and very helpful all the way through. They have also been highly effective...I had 5 viewings arranged on the first day! I cannot recommend them highly enough. Traditional estate agents must be worried...”

Posted 9 years ago

Hi Jethro, thank you very much for your review. I am pleased to hear that you have had an excellent response to your property advert using our online estate agents service. I also understand that you have now accepted an offer. Please do not hesitate to get back in touch if we can be of any further assistance. Kind Regards, Richard Tuck

Posted 9 years ago

“I was very pleased with the service offered by Turtle Homes. Far exceeded my expectations of an online estate agent. They sold my house very quickly, absolutely hassle-free and with a great personal service. Would definitely use again and recommend to friends.”

Posted 9 years ago

Hi Faye, I am glad to read that you were pleased with the service offered by Turtlehomes.co.uk online estate agents and that we exceeded your expectations. It was a real pleasure doing business with you. Please do not hesitate to contact us in the future if we can be of any further help. Kind Regards, Richard Tuck, founder

Posted 9 years ago

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turtlehomes.co.uk online estate agents is rated 4.8 based on 168 reviews