TW Wholesale LTD Reviews

Name: TW Wholesale LTD
Rating: 4.69

4.7 Rating 2,456 Reviews

92 %

of reviewers recommend TW Wholesale LTD

4.7

Based on 2,456 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About TW Wholesale LTD:

TW Wholesale supplies both trade and DIY customers with power and hand tools from our Swadlincote superstore in Derbyshire - across Derby, Nottingham, Leicester, Birmingham and the great Midlands.

TW is an official stockist for leading power tool brands including Bosch, DeWalt, Makita and Milwaukee. The store also has an impressive stocked range from hand tool manufacturers Stanley, NELA, Refina, Marshalltown, Teng and Ox Tools.

Visit Website

Phone:

01283 558 313

Email:

enquiries@twwholesale.co.uk

Location:

Unit 11, Cadley Hill Road, Swadlincote
DE11 9EU

TW Wholesale LTD 5 star review on 24th August 2020

Craig M

Alan C

TW Wholesale LTD 5 star review on 6th August 2020

Richard M

Matthew W

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item has never arrived.”

Helpful Report

Posted 2 years ago

Hi Debbie, Sorry that your parcel hasn't arrived in the expected timeframe. We've looked into the tracking history on your order and can see it's been tangled up in the courier network for a few days now, however, it is now showing that it should be delivered soon; usually within 1 to 2 days. Sorry, our service hasn't lived up to your expectations and we would love to have another opportunity to show that this isn't particularly common. Cheers TW

Posted 2 years ago

“I wouldn’t order again as delivery with Hermes is a joke”

Helpful Report

Posted 2 years ago

“The packaging you sent the item in was not sutiable, flimsy bag had loads of tears and holes in it and there was scuffs and marks all over the toolbag which I am sure could have been prevented had you have sent in a box. Poor delivery service”

Helpful Report

Posted 2 years ago

Hi Joe, Thank you for getting in touch. Firstly, I need to offer our apologies here, it certainly sounds like you have been let down in the delivery experience that we want for our customers - especially the exciting part when you're opening your parcel! With this in mind, I would like to offer you either a 10% partial refund on your order or 10% off your next order with us as a gesture of goodwill for the inconvenience caused. Please note, the 10% off your next order would only be applicable to hand tools and workwear. Please feel free to get in touch as I would like to discuss this further. Kind regards, Brenn Stafford eCommerce Manager

Posted 2 years ago

“When I unpacked my order of several plastering sponges the NELA Black Edition Sponge Float with Expanded Sponge Base had a full length 'dent' in the sponge base due to poor packing resulting in the plastic edge of another item pressing into it. As it's a relatively dense material this has not levelled out at this point and therefore isn't much use as it is.”

Helpful Report

Posted 2 years ago

Hi Andrew, Sorry to see you've received a sponge float that's damaged. Please can you send an image of your sponge float to enquiries@twtoolsuperstore.co.uk so we can review it and most likely get another one sent out to you? Please make it for the attention of Brenn Stafford - eCommerce Manager. Apologies for the inconvenience caused. Thanks, TW

Posted 2 years ago

“Helo, We had a big problem getting the package to the user! There were no name on the package only address to the hotel so the package vent missing for a week, thanks to the Hermes delivery photo they were able to locate the package.”

Helpful Report

Posted 2 years ago

Hi, thanks for your review. Sorry to see you had some issues with your delivery. Unfortunately, at the point of the order being completed the customers didn't leave a name on the order - only a full address instead. We're glad to see our courier information helped you locate the parcel! Apologies for the inconvenience caused. Thanks TW

Posted 2 years ago

“Unfortunately the picture add for my purchase was misleading. Shows the complete package of bare gun & attachment with box but on arrival I realised the attachment is not included as pictured”

Helpful Report

Posted 2 years ago

“Poor service from TW, clearly selling items they don’t have in stock. Just be honest and stop telling lies, I’d think twice before using again”

Helpful Report

Posted 2 years ago

Hi Anthony, thanks for leaving your review. After some investigating it appears that your order was delayed in a courier depot - not that we didn't have stock. Luckily, your shipment has since begun to circulate the delivery networks and should be delivered to you today! We hope everything is in order and that you'll revise your review in due course. If you would like to discuss things further, please feel free to get in touch. Thanks, TW.

Posted 2 years ago

“This product isn’t the best it leaves dry lumps of powder still in the plaster after it’s been mixed”

Helpful Report

Posted 3 years ago

“The scythe is stated to be sharp. Do you know what sharp is? It is blunt.”

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Posted 3 years ago

“I'm still waiting to receive it!”

Helpful Report

Posted 3 years ago

Hi, thanks for your review. The order you placed was on Good Friday and we did not have any courier collections that day due to it being a National Holiday. Additionally, due to the Monday Bank Holiday, we weren't open until Tuesday which was then your order was processed and swiftly collected by our courier. We expect you to receive your order within the next 48 hours. Apologies for the inconveniences caused, we hope that you can revise your review once you receive your order in a timely fashion. Regards, TW

Posted 3 years ago

“Does the job i suppose but its just a plastic box & square foam. From the description i thought the foam would be cut out for trowels. Save yourself money buy a cheap plastic box from B&M for a fiver n bit of foam job done as thats all this box is”

Helpful Report

Posted 3 years ago

“Was very disappointed to see how my item was packed especially with an item where any nicks to the blade can ruin it i expected it to come in a box but no it was just wrapped in tape so if anything heavy had be lent on it it would of bent the blade and it would of then been useless”

Helpful Report

Posted 3 years ago

Hi Michael, Thank you for your feedback. We've taken your comments on-board and we're working with our Despatch Teams to find a more secure way to send these types of goods. As a gesture of goodwill, we would like to offer you a discount code as a way of apologising for the inconveniences caused. Please send an email to brenn.stafford@twtoolsuperstore.co.uk who will be happy to help and get you going with a new order. Thanks, TW Tool Superstore.

Posted 3 years ago

“Paid extra for next day day delivery trowel arrived 5 days later”

Helpful Report

Posted 3 years ago

Hi Marc, Thanks for your review. Apologies for the delay in you receiving your parcel. Despite your order being shipped on-time, unfortunately, your order was misrouted to a different delivery depot which caused a delay in you receiving your order. Apologies for the inconveniences caused - this was out of our control but we're glad to see you have now received your order. Rest assured, this is very uncommon with our services. Thanks

Posted 3 years ago

“Never received my order even after speaking with customer service”

Helpful Report

Posted 3 years ago

Thanks for your feedback. We don't have any contact from you regarding your order being missing. Unfortunately, your order is over a month old and due to us not receiving any immediate contact we would not be able to investigate this further. However, we do have a picture of your door from our courier and GPS co-ordinates recorded showing a delivery was successfully made. Apologies for any inconvenience caused.

Posted 3 years ago

TW Wholesale LTD is rated 4.7 based on 2,456 reviews