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TW Wholesale LTD Reviews

4.7 Rating 2,441 Reviews

92 %

of reviewers recommend TW Wholesale LTD

Company Reviews

Product Reviews

4.7

Based on 2,441 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About TW Wholesale LTD:

TW Wholesale supplies both trade and DIY customers with power and hand tools from our Swadlincote superstore in Derbyshire - across Derby, Nottingham, Leicester, Birmingham and the great Midlands.

TW is an official stockist for leading power tool brands including Bosch, DeWalt, Makita and Milwaukee. The store also has an impressive stocked range from hand tool manufacturers Stanley, NELA, Refina, Marshalltown, Teng and Ox Tools.

Visit Website

Phone:

01283 558 313

Email:

enquiries@twwholesale.co.uk

Location:

Unit 11, Cadley Hill Road, Swadlincote
DE11 9EU

TW Wholesale LTD 5 star review on 24th August 2020

TW Wholesale LTD 5 star review on 24th August 2020

TW Wholesale LTD 5 star review on 24th August 2020

TW Wholesale LTD 5 star review on 24th August 2020

TW Wholesale LTD 5 star review on 24th August 2020

TW Wholesale LTD 5 star review on 6th August 2020

TW Wholesale LTD 5 star review on 6th August 2020

10

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The trowel is great but I ordered this and payed for next day delivery and received it 6 days later with no apology or refund for next day delivery”

Posted 1 month ago

“It has been damaged.”

Posted 5 months ago

“Gone from using dpd to DW for deliveries who require a signature unlike dpd,didn’t know this until after I’d ordered something.so wasn’t in to sign for it (can’t get a refund for paying for next day delivery) then 3 days later they delivery the item and it’s damaged.so I’ve paid over the odds for my item and I’ll end up going to the shop anyway to exchange it a week after I originally wanted it.been using TW for years tho and this is the first time I’ve had problems and I’d say it’s cuz of the currier.”

Posted 6 months ago

“Tools are too expensive”

Posted 6 months ago

“Haven’t received it”

Posted 8 months ago

“Order arrived late and both items damaged”

Posted 8 months ago

“We were sent Werner hop ups not as good quality as the young man's ordered”

Posted 10 months ago

“Good quality products at good prices. What lets you down though, is the fact that you use one of the worst-rated couriers in the UK, Evri/Hermes. My ordered item was sent in a plastic bag that arrived ripped. Fortunately, the item was not damaged. But I would pay more to buy similar items somewhere else, having peace of mind that they would arrive undamaged, than risk going through returning damaged items and so on.”

Posted 11 months ago

“Haven't recieved the product. Due on 25/5/23 still not delivered as of 29/05/23.”

Posted 11 months ago

“the belt turned out to be too big and it's very big that it's hard to move in it because the pockets are definitely too big”

Posted 1 year ago

“Ordered on Monday at midday for next day delivery, part was needed urgently. Checking online at Tuesday dinnertime, the package hadn't been sent out and would mean no delivery till Wednesday. Emailed on Tuesday to find out why and didn't get a reply, part turned up Wednesday. Paid next day delivery, so would've been nice for sales to at least let me know it wasn't turning up. Can't see me using again, unless it absolutely necessary.”

Posted 1 year ago

Hi John, Sorry for the delay with your parcel. We shipped the order on the same day before 3pm however, it seems like there was a delay with DPD at their sorting hub which is why it arrived a day late - likely caused by the snow and ice in certain parts of the UK affecting their operations. That being said, please don't hesitate to try using us again. I've refunded your Next Day Delivery charge due to the delay. Kind regards, TW Wholesale

Posted 1 year ago

“Received tools quickly but never received free gift advertised after spending close to £200.”

Posted 1 year ago

Hi Neil, Thanks for your feedback. Unfortunately, the free gifts advertised were for spending exclusively on ToughBuilt products, not the Marshalltown products you bought. Apologies if there were any confusion. Thanks, TW Wholesale

Posted 1 year ago

“The star rating box above is compulsory but there is a possibility that the item was sent so i use the 2 star rating,i don't know the quality of the product as it never arrived, i could assume that it was sent and that it is as described but i can only assume because it never arrived,if in the future this thing turns up then maybe my view can be revised.but for now i don't have the item i paid for”

Posted 1 year ago

Hi, Thank you for your review - we have requested the parcel to be returned to us due to the address error. Once it's back, we'll issue you a full refund. Thanks, TW Wholesale

Posted 1 year ago

“The package had been opened and the item has used prior to me receiving it. -Seal on box broken -Internal packaging open and damaged Not happy”

Posted 1 year ago

Hi Jonathan, Thank you for leaving a review - sorry to see this didn't meet your expectations. We do open most of our power toolboxes before sending them out to check all the components are present. We do also test some products as well to sure they're working as intended. If this is something you're not happy with, please get in contact with us via email (info@twwholesale.co.uk) or telephone (01283 558313) and we'll be happy to help. Apologies for the inconvenience caused. Thanks TW Wholesale

Posted 1 year ago

“It was not packed properly the wood stain had leaked.”

Posted 1 year ago

“Using TW Wholesale for the first time, prices are very competitive. Ordered a few Speedskim stainless steel rules of varying sizes on the 16th, eight days in advance of a job I was doing. It’s the 25th, job has been and gone, but no Speedskims. I was asked to write this review before the items were even dispatched to Evri. I’m not reviewing Evri here, but only God knows how long they will take to deliver. If you need something quickly, you maybe need to pay a premium for quick delivery. If you have a few weeks lead time, TW Wholesale maybe a good option. In terms of rating TW Wholesale: 5 stars on price, zero on distribution.”

Posted 1 year ago

Hi Paul, Thank you for your review and for leaving us feedback based on your experience, we really appreciate it. That being said, we would like to apologise for the delay in receiving your order, it did take longer than expected but it seemed to have been caused by Evri when they tried to deliver it to one of their locker locations. We suspect this delay may be due to the length of the items you have ordered and we'll be communicating this with Evri to review their locker locations. Thank you for raising this, the feedback you have provided is exactly what we're looking for when working with our carriers. With this in mind, we would like to offer you a gesture of goodwill discount on your next order to help subsidise the inconvenience caused during this order. If you wish to go ahead, please contact us via email (info@twwholesale.co.uk) and we'll be happy to help. Please just partially quote this review as a reference. Thank you TW Wholesale

Posted 1 year ago

“its no good getting a good price if the delivery company is poor. I still havent received my parcel.”

Posted 1 year ago

Hi Ken, Thanks for your order. Unfortunately, the address you have provided isn't complete and our courier is struggling to locate the correct delivery address. Can you please contact us so we can update the delivery address? Alternatively, please contact EVRI directly who should be able to help you. Thanks, TW

Posted 1 year ago

“Only received it yesterday, one week after ordering it and haven’t had chance to try it yet!”

Posted 1 year ago

Hi Richard, Thanks for your review. Unfortunately, because you placed your order just before the Platinum Jubilee all parcels from all couriers were delayed as most of the country shut down its processes during that Bank Holiday window. However, We're glad to see it has arrived! Thanks, TW

Posted 1 year ago

“I still haven’t received it”

Posted 1 year ago

Hi Tom, Thanks for leaving your review. We have looked into your order and can see there was a delay at the delivery depot, however, we can see from the tracking that it's due to be delivered today. If you have any further issues, please do not hesitate to get in touch. Thanks, TW

Posted 1 year ago

“It’s missing something”

Posted 2 years ago

Hi Jaime, We've not heard from you prior to you leaving your review; what is it your missing from your order? Thanks, TW

Posted 2 years ago

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TW Wholesale LTD is rated 4.7 based on 2,441 reviews