Twinkl have a Customer Happiness Grade of B-. Customers love their customer service but are unhappy with their prices.
“
The work is just a bit expensive and most of them have a price. If all of the work was free, then I would recommend it to others.
”
- Haaniya
“
If I had not checked the price in UK, I wouldn't have noticed Twinkl had sneakly charged me VAT when I don't need to pay this.
”
- Anonymous
“
I was charged £12.99 due to a misunderstanding of the website policies but Kate, a customer service representative was able to swiftly cancel and refund for me. Amazing customer service!
”
- M Nicole
“
I personally commend Reese for being so responsive and accommodating, answering my concern. However, I will give my full star review once I got the refund.
”
- Anonymous
“
Big thanks to Twinklcares@
I recently requested a refund and was amazed at how smooth and hassle-free the whole process was. 🙌 Their support team guided me step by step and made sure I got my refund without any stress. 💯
👏 Quick response, professional assistance, and a truly customer-first experience! Highly recommended for anyone looking for reliable service. 🌟
”
- Mary Ann umali
“
I was charged £12.99 due to a misunderstanding of the website policies but Kate, a customer service representative was able to swiftly cancel and refund for me. Amazing customer service!
”
- M Nicole
“
Twinkl is a great bank of resources. They have excellent customer service and get back to you in a very timely matter with reasonable and fair solutions. I've used their resources over the course of the past decade and it has saved me lots of time.
”
- Maria A
“
A very efficient service-quick to respond and resolve an issue.
”
- Anonymous
