Twinkl have a Customer Happiness Grade of B-. Customers love their customer service but are unhappy with their prices.
“
The work is just a bit expensive and most of them have a price. If all of the work was free, then I would recommend it to others.
”
- Haaniya
“
If I had not checked the price in UK, I wouldn't have noticed Twinkl had sneakly charged me VAT when I don't need to pay this.
”
- Anonymous
“
The app itself was great but I didn't get the chance to indulge further and was charged and requested a refund and they were quick and prompt and very kind. The refund was being issued within hours of the charge to my card so they were very nice to deal with.
”
- MADmomanddad
“
I requested a refund due to not being able to teach after having a baby. It was super easy using the chatbot and had help from katecares. I love Twinkl and have been using it throughout my teaching career. They have so many interactive games, ppts, and songs. Looking forward to using Twinkl again once I am able to go back to teaching.
”
- Anonymous
“
Excellent service. Top quality resource and when i created a subscription by mistake they were happy to provide a refund.
”
- Anonymous
“
Customer service very helpful
”
- Anonymous
“
I had an issue that I emailed Twinkl about and I received a response within minutes from Amelia, Becca, and Kim. This is the fastest customer service I have received ever. I am truly grateful and impressed.
Thanks so much.
”
- Anonymous
“
Great customer service, had a problem accessing free resources due to an email conflict. The agents handling the issue had it resolved quite quickly and gave me a week of free downloads. Well done Twinkl Customer Services.
”
- Anonymous
