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Twinkl Reviews

4.8 Rating 1,338 Reviews
B-
Happiness Grade

Twinkl have a Customer Happiness Grade of B-. Customers love their customer service but are unhappy with their prices.

D

Price - Average

50.00%
Industry Average
The work is just a bit expensive and most of them have a price. If all of the work was free, then I would recommend it to others.
- Haaniya
If I had not checked the price in UK, I wouldn't have noticed Twinkl had sneakly charged me VAT when I don't need to pay this.
- Anonymous
B-

Refunds - Average

65.57%
Industry Average
I personally commend Reese for being so responsive and accommodating, answering my concern. However, I will give my full star review once I got the refund.
- Anonymous
Big thanks to Twinklcares@ I recently requested a refund and was amazed at how smooth and hassle-free the whole process was. πŸ™Œ Their support team guided me step by step and made sure I got my refund without any stress. πŸ’― πŸ‘ Quick response, professional assistance, and a truly customer-first experience! Highly recommended for anyone looking for reliable service. 🌟
- Mary Ann umali
When I applied for my refund because I had not canceled my yearly subscription, the responses I received were very prompt and reassuring, from chatting with the bot to interacting with an actual agent. Thank you for the transparency.
- Vee
93.20%
Industry Average
Amelia dealt with my query very quickly. I was updated at each stage whilst my query was being looked. Amelia was very understanding. Customer service provided was outstanding. Thank you I highly recommend Twinkl!
- Anonymous
I’ve been using Twinkl for a while now, and I truly appreciate the quality of their resources β€” they’re creative, engaging, and save me so much time when preparing lessons. Recently, I had a small issue with my subscription, and the support team handled it very professionally. Overall, Twinkl is an amazing platform for teachers, and their customer service is just as great as their educational content!
- Maro
Excellent customer service support from Amy Cares. Efficient, helpful and very pleasant to deal with. Thank you!
- Anonymous