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Twinkl Reviews

4.8 Rating 1,332 Reviews
B-
Happiness Grade

Twinkl have a Customer Happiness Grade of B-. Customers love their customer service and are happy with their prices and refunds.

B-

Price - Average

66.67%
Industry Average
I was nearing the renewal date for my Twinkl Ultimate subscription but was concerned that I wouldn’t be able to afford the renewal price as it was going to be £55.
- Mark D
I find the product price to be very reasonable, and as a teacher I really appreciate the affordability.
- Nicole
I am a childminder, and have the Twinkl Ultimate subscription. I can't rate the site and the resources highly enough. A huge, and I mean HUGE range of ideas, activities and resources to inspire and help with planning activities. The site covers planning, report writing, reading and phonics, business tools, calendars, fantastic Twinkl original books (which my children love!), as well as activities to link them with, and a Create It area - there is more, and I am still finding my way around! As an Ultimate member, and because I opted in, I received their 2023/24 planner diary for free as part of my subscription - usually £24.99 or thereabouts - never thought to order it to be honest, but looking through, It is going to help me with planning for the younger EYFS children in my care. The resources on site keep my school aged children happy and busy every single day, with word searches, crafts, making, learning - so much so, that I printed off and created a 'Busy Bees' folder for each child using the resources on site, and they love these ... I decided not to do them for the Summer Term, and they moaned at me! LOL So they were made again, at their request. I try to include all areas of learning so that they are practising without realising, and they sit together and help each other out with subjects like Maths, English and Science and older helping younger school children - it's amazing to observe! LOVE the site, the resources and the price! Keep up the inspiration and a huge Thank you to the creators and designers behind the scenes that make it possible!
- Debbie
C

Refunds - Average

64.06%
Industry Average
I personally commend Reese for being so responsive and accommodating, answering my concern. However, I will give my full star review once I got the refund.
- Anonymous
Big thanks to Twinklcares@ I recently requested a refund and was amazed at how smooth and hassle-free the whole process was. 🙌 Their support team guided me step by step and made sure I got my refund without any stress. 💯 👏 Quick response, professional assistance, and a truly customer-first experience! Highly recommended for anyone looking for reliable service. 🌟
- Mary Ann umali
When I applied for my refund because I had not canceled my yearly subscription, the responses I received were very prompt and reassuring, from chatting with the bot to interacting with an actual agent. Thank you for the transparency.
- Vee
93.40%
Industry Average
I’ve been using Twinkl for a while now, and I truly appreciate the quality of their resources — they’re creative, engaging, and save me so much time when preparing lessons. Recently, I had a small issue with my subscription, and the support team handled it very professionally. Overall, Twinkl is an amazing platform for teachers, and their customer service is just as great as their educational content!
- Maro
Excellent customer service support from Amy Cares. Efficient, helpful and very pleasant to deal with. Thank you!
- Anonymous
It’s rare to find such genuine and thoughtful service these days.
- Yvonne