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Twinkl Reviews

4.8 Rating 1,299 Reviews
B
Happiness Grade

Twinkl have a Customer Happiness Grade of B. Customers love their customer service and are happy with their prices and refunds.

B-

Price - Average

66.67%
Industry Average
I was nearing the renewal date for my Twinkl Ultimate subscription but was concerned that I wouldn’t be able to afford the renewal price as it was going to be £55.
- Mark D
I find the product price to be very reasonable, and as a teacher I really appreciate the affordability.
- Nicole
I am a childminder, and have the Twinkl Ultimate subscription. I can't rate the site and the resources highly enough. A huge, and I mean HUGE range of ideas, activities and resources to inspire and help with planning activities. The site covers planning, report writing, reading and phonics, business tools, calendars, fantastic Twinkl original books (which my children love!), as well as activities to link them with, and a Create It area - there is more, and I am still finding my way around! As an Ultimate member, and because I opted in, I received their 2023/24 planner diary for free as part of my subscription - usually £24.99 or thereabouts - never thought to order it to be honest, but looking through, It is going to help me with planning for the younger EYFS children in my care. The resources on site keep my school aged children happy and busy every single day, with word searches, crafts, making, learning - so much so, that I printed off and created a 'Busy Bees' folder for each child using the resources on site, and they love these ... I decided not to do them for the Summer Term, and they moaned at me! LOL So they were made again, at their request. I try to include all areas of learning so that they are practising without realising, and they sit together and help each other out with subjects like Maths, English and Science and older helping younger school children - it's amazing to observe! LOVE the site, the resources and the price! Keep up the inspiration and a huge Thank you to the creators and designers behind the scenes that make it possible!
- Debbie
B-

Refunds - Average

65.63%
Industry Average
Good customer service. Received my refund quickly.
- Munirah
I requested a refund on my subscription as I am on maternity leave, therefore there was no need to use Twinkl. I used the help button and was assisted by Sharla. Sharla was amazing and extremely helpful in the process. She cancelled Twinkl and explained what will happen next with my refund.
- Kevi
I truly appreciate the fast and kind support I received. Arvin was very helpful in offering refund options and making the process smooth. Thank you, Twinkl, for being understanding and flexible. Great service!
- Puteri Atiqah binti Wahid
93.18%
Industry Average
Amazing customer service. 10/10
- Stefano
Great assistance They were ALL very helpful and provided all the help that I was in need of Great customer service
- Rahema Begum
Great customer service and a wide variety of helpful resources.
- Anonymous