Twinkl have a Customer Happiness Grade of B-. Customers love their customer service but are unhappy with their prices.
“
The work is just a bit expensive and most of them have a price. If all of the work was free, then I would recommend it to others.
”
- Haaniya
“
If I had not checked the price in UK, I wouldn't have noticed Twinkl had sneakly charged me VAT when I don't need to pay this.
”
- Anonymous
“
I never downloaded any resources and asked for any refund I could get.
”
- Barbora
“
I was very happy with the support I received from Twinkl. The team was friendly, responsive, and genuinely helpful. They addressed my concerns promptly and made the refund process easy and stress-free. Their excellent customer service left a very positive impression on me.
”
- Jan
“
Thank you Alexandra and Twinkl Care Team to process my request for refund promptly.
”
- Anonymous
“
I had a query with regards to a payment that had came out twice in one month … I spoke with Ellie and she very quickly cleared this up with me. I can’t thank her enough for the quick response and professionalism throughout the process. I highly recommend the Twinkl web site as well as its customer service/support
”
- Fiona
“
The customer service it was great. They helped me resolve all my doubts and I am especially grateful to Kate who contacted me by email.
”
- Anonymous
“
My issue was solved quickly, efficiently and politely. Customer service was excellent. Twinkl went above and beyond. A pleasure to deal with.
”
- Anonymous
