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Twinkl Reviews

4.8 Rating 1,327 Reviews
B-
Happiness Grade

Twinkl have a Customer Happiness Grade of B-. Customers love their customer service and are happy with their prices and refunds.

B-

Price - Average

66.67%
Industry Average
I was nearing the renewal date for my Twinkl Ultimate subscription but was concerned that I wouldn’t be able to afford the renewal price as it was going to be £55.
- Mark D
I find the product price to be very reasonable, and as a teacher I really appreciate the affordability.
- Nicole
I am a childminder, and have the Twinkl Ultimate subscription. I can't rate the site and the resources highly enough. A huge, and I mean HUGE range of ideas, activities and resources to inspire and help with planning activities. The site covers planning, report writing, reading and phonics, business tools, calendars, fantastic Twinkl original books (which my children love!), as well as activities to link them with, and a Create It area - there is more, and I am still finding my way around! As an Ultimate member, and because I opted in, I received their 2023/24 planner diary for free as part of my subscription - usually £24.99 or thereabouts - never thought to order it to be honest, but looking through, It is going to help me with planning for the younger EYFS children in my care. The resources on site keep my school aged children happy and busy every single day, with word searches, crafts, making, learning - so much so, that I printed off and created a 'Busy Bees' folder for each child using the resources on site, and they love these ... I decided not to do them for the Summer Term, and they moaned at me! LOL So they were made again, at their request. I try to include all areas of learning so that they are practising without realising, and they sit together and help each other out with subjects like Maths, English and Science and older helping younger school children - it's amazing to observe! LOVE the site, the resources and the price! Keep up the inspiration and a huge Thank you to the creators and designers behind the scenes that make it possible!
- Debbie
C

Refunds - Average

64.06%
Industry Average
Big thanks to Twinklcares@ I recently requested a refund and was amazed at how smooth and hassle-free the whole process was. 🙌 Their support team guided me step by step and made sure I got my refund without any stress. 💯 👏 Quick response, professional assistance, and a truly customer-first experience! Highly recommended for anyone looking for reliable service. 🌟
- Mary Ann umali
When I applied for my refund because I had not canceled my yearly subscription, the responses I received were very prompt and reassuring, from chatting with the bot to interacting with an actual agent. Thank you for the transparency.
- Vee
Good customer service. Received my refund quickly.
- Munirah
93.49%
Industry Average
I was looking for Alphabet Displays in the shape of the sound of that letter, e.g., c - cat. I couldn't seem to link it. Laura from customer service sent me links to the resources and I'm so happy. I also found other crafts, worksheets and flashcards to use as well.
- Anonymous
Heather and Kate were able to reorganise my membership, apply discounts and freeze my start date so that this worked alongside my work commitments. All this was done promptly. Confirmation emails were sent out detailing all the changes we had agreed upon. This is a great example of what customer service should be. Twinkle is always there when I need resources for my students. Thank you so much, Ana 🤩
- Ana Garcia Presedo
Excellent customer service from Gemma at Twinkl. Gemma dealt with my request extremely quickly and efficiently. Gemma also acknowledged an error made by a bot and apologised for that. Thank you so much for help today! It made such a difference.
- Emma M