Twinkl have a Customer Happiness Grade of B-. Customers love their customer service but are unhappy with their prices.
“
The work is just a bit expensive and most of them have a price. If all of the work was free, then I would recommend it to others.
”
- Haaniya
“
If I had not checked the price in UK, I wouldn't have noticed Twinkl had sneakly charged me VAT when I don't need to pay this.
”
- Anonymous
“
It was helpful but I no longer need it and forgot to take my billing off so it rebilled me and I talked to Amayrane
For help on a refund and this pwrpan has helped alot
”
- Anonymous
“
The Twinkl support team was very helpful and professional.
They quickly identified the issue with my account, explained everything clearly, cancelled the subscription, removed my payment details and initiated a refund without any complications.
Communication was prompt, polite and reassuring throughout the process.
I really appreciated the support provided by Nashima and Arvin. Thank you for your help!
”
- Anonymous
“
I was charged £12.99 due to a misunderstanding of the website policies but Kate, a customer service representative was able to swiftly cancel and refund for me. Amazing customer service!
”
- M Nicole
“
I experienced fantastic customer service after querying a subscription. Alexandra was so helpful and prompt. Such a rarity these days. Thank you.
”
- Anonymous
“
Thankbyou for prompt and excellent service. I love your website
”
- Anonymous
“
Very useful platform. Amazing customer service, Emma really helped me out and went the extra mile to help resolve my query. Thank you once again.
”
- Anonymous
