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Twinkl Reviews

4.8 Rating 1,530 Reviews
B
Happiness Grade

Twinkl have a Customer Happiness Grade of B. Customers love their customer service and are happy with their prices and refunds.

C

Price - Average

60.00%
Industry Average
“ Even though it was a great price for an annual subscription, this was really upsetting since I hadn't been working for weeks (due to being on placement) so really couldn't afford it. ”
- Brodie
“ I wanted to take advantage of a special offer. For some reason the code failed to work. Someone called Aloix helped get to the bottom of the issue. I now have 12 months for the price of 6 which has really helped financially. ”
- Adrian
“ Honestly, Twinkl delivers far more value than the price I pay for my subscription. ”
- Manha
B-

Refunds - Easy

71.70%
Industry Average
“ Not only was Twinkl a great resources whilst I was working as a teacher, whilst I was on maternity leave I accidentally double paid for my subscription and the customer service cancellation team this week have helped me to refund the months I double paid! Ansaria, Amelia, Megan, Olivia and Alyssa I owe you a huge thank you! Teaching as a profession does not support new mothers, but the staff at Twinkl do! Thank you all! ”
- Zoe
“ Monica very quickly resolved my issue of having 2 accounts in error and sorting a refund from one of the accounts. Thank you for your prompt response ”
- Imogen
“ However, the team at Twinkl, in particular Kate, responded quickly and compassionately to my refund request and returned my money. ”
- Brodie
95.51%
Industry Average
“ Joy and Monica answered my question quickly. Great service. ”
- Anonymous
“ Joy and Monica answered my question quickly. Great service. ”
- Anonymous
“ I trust in Twinkle learning/ resources app and it's customer service was so smooth and friendly. Thank you Twinkle making customers happy and maintaining your quality ❤️ ”
- Saleena Kurudan