Twinkl have a Customer Happiness Grade of B-. Customers love their customer service but are unhappy with their prices.
“
The work is just a bit expensive and most of them have a price. If all of the work was free, then I would recommend it to others.
”
- Haaniya
“
If I had not checked the price in UK, I wouldn't have noticed Twinkl had sneakly charged me VAT when I don't need to pay this.
”
- Anonymous
“
Today I requested a cancelation and refund due to my new job that does not allow me to use these resources anymore. Twinkle was a great resources while I was a teacher in Caddo Parish, especially for RTI groups. Monica was able to quickly issue me a cancelation and refund. I was grateful for her speedy response.
”
- Kimberly
“
I never downloaded any resources and asked for any refund I could get.
”
- Barbora
“
I was very happy with the support I received from Twinkl. The team was friendly, responsive, and genuinely helpful. They addressed my concerns promptly and made the refund process easy and stress-free. Their excellent customer service left a very positive impression on me.
”
- Jan
“
I would like to thanks so much to the customer service Twinklcare especially Amy and Monica. They helped me to the end. They are polite too to offer me before ask my final decision.
”
- Anonymous
“
I couldn't find a resource that I had accessed a couple years earlier, a quick email to admin and within 10 minutes they had located the file and sent me the link. Great service and very helpful. Thanks to Beccy, Lauren and the Design Team.
”
- Anonymous
“
Prompt service from a real person
”
- Anonymous
