Twinkl have a Customer Happiness Grade of B-. Customers love their customer service but are unhappy with their prices.
“
The work is just a bit expensive and most of them have a price. If all of the work was free, then I would recommend it to others.
”
- Haaniya
“
If I had not checked the price in UK, I wouldn't have noticed Twinkl had sneakly charged me VAT when I don't need to pay this.
”
- Anonymous
“
They made me happy by being very polite, accommodating and understanding throughout the refund process.
”
- Anonymous
“
Arvin assisted me with my refund request. He was patient, shared all option available to me.
”
- Anonymous
“
It was helpful but I no longer need it and forgot to take my billing off so it rebilled me and I talked to Amayrane
For help on a refund and this pwrpan has helped alot
”
- Anonymous
“
Baccy, Alyssa and Gemma were super efficient in resolving a problem with subscription. Now that's what I call good customer service.
Thank you, when you are exhausted after a day, a term, a year in a school environment its good to know that the Twinkl team are there for you.
”
- Farah Cockar
“
Fantastic customer service! The team was responsive, kind, and very helpful. They handled my request with care and professionalism, and I’m really impressed with how smoothly everything was resolved. Highly recommend.
”
- Anonymous
“
Super happy with customer service and support! Thank you
”
- Anonymous
