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Twinkl Reviews

4.8 Rating 1,343 Reviews
B-
Happiness Grade

Twinkl have a Customer Happiness Grade of B-. Customers love their customer service but are unhappy with their prices.

D

Price - Average

50.00%
Industry Average
The work is just a bit expensive and most of them have a price. If all of the work was free, then I would recommend it to others.
- Haaniya
If I had not checked the price in UK, I wouldn't have noticed Twinkl had sneakly charged me VAT when I don't need to pay this.
- Anonymous
C

Refunds - Average

64.41%
Industry Average
I personally commend Reese for being so responsive and accommodating, answering my concern. However, I will give my full star review once I got the refund.
- Anonymous
Big thanks to Twinklcares@ I recently requested a refund and was amazed at how smooth and hassle-free the whole process was. 🙌 Their support team guided me step by step and made sure I got my refund without any stress. 💯 👏 Quick response, professional assistance, and a truly customer-first experience! Highly recommended for anyone looking for reliable service. 🌟
- Mary Ann umali
When I applied for my refund because I had not canceled my yearly subscription, the responses I received were very prompt and reassuring, from chatting with the bot to interacting with an actual agent. Thank you for the transparency.
- Vee
93.24%
Industry Average
A very efficient service-quick to respond and resolve an issue.
- Anonymous
Excellent range of resources. Excellent customer service. I had a free trial for a month and then cancelled but was charged a monthly fee by mistake. When I questioned it the customer service team could not have been more helpful! Resolved it for me instantly.
- Janice Maclean
Amelia dealt with my query very quickly. I was updated at each stage whilst my query was being looked. Amelia was very understanding. Customer service provided was outstanding. Thank you I highly recommend Twinkl!
- Anonymous