Twinkl have a Customer Happiness Grade of B-. Customers love their customer service but are unhappy with their prices.
“
The work is just a bit expensive and most of them have a price. If all of the work was free, then I would recommend it to others.
”
- Haaniya
“
If I had not checked the price in UK, I wouldn't have noticed Twinkl had sneakly charged me VAT when I don't need to pay this.
”
- Anonymous
“
I was very happy with the support I received from Twinkl. The team was friendly, responsive, and genuinely helpful. They addressed my concerns promptly and made the refund process easy and stress-free. Their excellent customer service left a very positive impression on me.
”
- Jan
“
Thank you Alexandra and Twinkl Care Team to process my request for refund promptly.
”
- Anonymous
“
The person I spoke to today was so helpful in sorting a refund and cancelling my account. I’m very grateful. Professional and helpful throughout.
”
- Anonymous
“
I cannot speak highly enough of Twinkl — the service is absolutely brilliant!
Their customer support is outstanding; more often than not they reply within just minutes, and every single issue I’ve raised has been sorted quickly and smoothly.
”
- Manha
“
I recently had a call with Alannah to discuss a school subscription. She explained everything clearly in a friendly professional manner.
Great customer service- well done.
”
- Ann
“
I was very happy with the support I received from Twinkl. The team was friendly, responsive, and genuinely helpful. They addressed my concerns promptly and made the refund process easy and stress-free. Their excellent customer service left a very positive impression on me.
”
- Jan
