Twinkl have a Customer Happiness Grade of B-. Customers love their customer service but are unhappy with their prices.
“
The work is just a bit expensive and most of them have a price. If all of the work was free, then I would recommend it to others.
”
- Haaniya
“
If I had not checked the price in UK, I wouldn't have noticed Twinkl had sneakly charged me VAT when I don't need to pay this.
”
- Anonymous
“
I never downloaded any resources and asked for any refund I could get.
”
- Barbora
“
I was very happy with the support I received from Twinkl. The team was friendly, responsive, and genuinely helpful. They addressed my concerns promptly and made the refund process easy and stress-free. Their excellent customer service left a very positive impression on me.
”
- Jan
“
Thank you Alexandra and Twinkl Care Team to process my request for refund promptly.
”
- Anonymous
“
Completely satisfied with the service that I received
”
- Anonymous
“
Great customer service team.
”
- Barbora
“
Amayrane sorted my account issue quickly and was able to rectify my issue in minimal time. Extremely great customer service
”
- Jo
