Twinkl have a Customer Happiness Grade of B-. Customers love their customer service but are unhappy with their prices.
“
The work is just a bit expensive and most of them have a price. If all of the work was free, then I would recommend it to others.
”
- Haaniya
“
If I had not checked the price in UK, I wouldn't have noticed Twinkl had sneakly charged me VAT when I don't need to pay this.
”
- Anonymous
“
Thank you Alexandra and Twinkl Care Team to process my request for refund promptly.
”
- Anonymous
“
The person I spoke to today was so helpful in sorting a refund and cancelling my account. I’m very grateful. Professional and helpful throughout.
”
- Anonymous
“
The app itself was great but I didn't get the chance to indulge further and was charged and requested a refund and they were quick and prompt and very kind. The refund was being issued within hours of the charge to my card so they were very nice to deal with.
”
- MADmomanddad
“
products are fun and educational . kids love them Also great , quick, customer service
”
- Anonymous
“
I had a very positive experience with Twinkl customer support recently. Amayrane was extremely polite, patient and helpful throughout the process, responding promptly and handling my request with kindness and professionalism.
Thank you again for the excellent customer service and support. It was truly appreciated.
”
- Mei Lin
“
God Customer Service
”
- Anonymous
