Twinkl have a Customer Happiness Grade of B-. Customers love their customer service but are unhappy with their prices.
“
The work is just a bit expensive and most of them have a price. If all of the work was free, then I would recommend it to others.
”
- Haaniya
“
If I had not checked the price in UK, I wouldn't have noticed Twinkl had sneakly charged me VAT when I don't need to pay this.
”
- Anonymous
“
They made me happy by being very polite, accommodating and understanding throughout the refund process.
”
- Anonymous
“
Arvin assisted me with my refund request. He was patient, shared all option available to me.
”
- Anonymous
“
It was helpful but I no longer need it and forgot to take my billing off so it rebilled me and I talked to Amayrane
For help on a refund and this pwrpan has helped alot
”
- Anonymous
“
Good customer service
”
- SL
“
Customer support service very effective and quick. Alexandra solved my problem promptly and effectively in a very short time. Twinkle is a great site, with excellent materials and very helpful staff! Highly recommended
”
- Anonymous
“
Hands down, the best customer service ever. Very quick replies allowed for quick solutions. Everything was resolved in a day.
”
- Anonymous
