Twinkl have a Customer Happiness Grade of B. Customers love their customer service and are happy with their prices and refunds.
“
Even though it was a great price for an annual subscription, this was really upsetting since I hadn't been working for weeks (due to being on placement) so really couldn't afford it.
”
- Brodie
“
I wanted to take advantage of a special offer. For some reason the code failed to work. Someone called Aloix helped get to the bottom of the issue. I now have 12 months for the price of 6 which has really helped financially.
”
- Adrian
“
Honestly, Twinkl delivers far more value than the price I pay for my subscription.
”
- Manha
“
Not only was Twinkl a great resources whilst I was working as a teacher, whilst I was on maternity leave I accidentally double paid for my subscription and the customer service cancellation team this week have helped me to refund the months I double paid! Ansaria, Amelia, Megan, Olivia and Alyssa I owe you a huge thank you! Teaching as a profession does not support new mothers, but the staff at Twinkl do! Thank you all!
”
- Zoe
“
Monica very quickly resolved my issue of having 2 accounts in error and sorting a refund from one of the accounts. Thank you for your prompt response
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- Imogen
“
However, the team at Twinkl, in particular Kate, responded quickly and compassionately to my refund request and returned my money.
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- Brodie
“
Joy and Monica answered my question quickly. Great service.
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- Anonymous
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Joy and Monica answered my question quickly. Great service.
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- Anonymous
“
I trust in Twinkle learning/ resources app and it's customer service was so smooth and friendly. Thank you Twinkle making customers happy and maintaining your quality ❤️
”
- Saleena Kurudan