Twinkl have a Customer Happiness Grade of B-. Customers love their customer service and are happy with their prices and refunds.
“
Even though it was a great price for an annual subscription, this was really upsetting since I hadn't been working for weeks (due to being on placement) so really couldn't afford it.
”
- Brodie
“
I wanted to take advantage of a special offer. For some reason the code failed to work. Someone called Aloix helped get to the bottom of the issue. I now have 12 months for the price of 6 which has really helped financially.
”
- Adrian
“
Honestly, Twinkl delivers far more value than the price I pay for my subscription.
”
- Manha
“
Not only was Twinkl a great resources whilst I was working as a teacher, whilst I was on maternity leave I accidentally double paid for my subscription and the customer service cancellation team this week have helped me to refund the months I double paid! Ansaria, Amelia, Megan, Olivia and Alyssa I owe you a huge thank you! Teaching as a profession does not support new mothers, but the staff at Twinkl do! Thank you all!
”
- Zoe
“
Monica very quickly resolved my issue of having 2 accounts in error and sorting a refund from one of the accounts. Thank you for your prompt response
”
- Imogen
“
However, the team at Twinkl, in particular Kate, responded quickly and compassionately to my refund request and returned my money.
”
- Brodie
“
Not only was Twinkl a great resources whilst I was working as a teacher, whilst I was on maternity leave I accidentally double paid for my subscription and the customer service cancellation team this week have helped me to refund the months I double paid! Ansaria, Amelia, Megan, Olivia and Alyssa I owe you a huge thank you! Teaching as a profession does not support new mothers, but the staff at Twinkl do! Thank you all!
”
- Zoe
“
addressed my problem straight away and added an extra month which was a total surprise and very welcoming. been a memeber for many years and always had great customer service . ibot couldnt help
”
- Ollie
“
I am so grateful for the excellent customer service that was provided! I will be signing back up as soon as I begin my new teaching position in the new year.
”
- Brodie