Twinkl have a Customer Happiness Grade of B-. Customers love their customer service but are unhappy with their prices.
“
The work is just a bit expensive and most of them have a price. If all of the work was free, then I would recommend it to others.
”
- Haaniya
“
If I had not checked the price in UK, I wouldn't have noticed Twinkl had sneakly charged me VAT when I don't need to pay this.
”
- Anonymous
“
Today I requested a cancelation and refund due to my new job that does not allow me to use these resources anymore. Twinkle was a great resources while I was a teacher in Caddo Parish, especially for RTI groups. Monica was able to quickly issue me a cancelation and refund. I was grateful for her speedy response.
”
- Kimberly
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I never downloaded any resources and asked for any refund I could get.
”
- Barbora
“
I was very happy with the support I received from Twinkl. The team was friendly, responsive, and genuinely helpful. They addressed my concerns promptly and made the refund process easy and stress-free. Their excellent customer service left a very positive impression on me.
”
- Jan
“
I would like to thank the whole Twinkl Support team, especially Aloix, Hendrika, Amayrane, and Olivia. Everyone was patient, professional, and genuinely wanted to help. They carefully investigated my case, kept me updated throughout the process, escalated it to the manager when needed, and resolved everything with kindness and understanding. I truly appreciate the excellent customer service I received.
”
- Anonymous
“
Great customer service. Staff helpful and pro active
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- Anonymous
“
The customer service I received was absolutely fantastic. Very quick response time and a very satisfactory solution to my problem. Thank you Twinkl!!
”
- Anonymous
