Twinkl have a Customer Happiness Grade of B-. Customers love their customer service but are unhappy with their prices.
“
The work is just a bit expensive and most of them have a price. If all of the work was free, then I would recommend it to others.
”
- Haaniya
“
If I had not checked the price in UK, I wouldn't have noticed Twinkl had sneakly charged me VAT when I don't need to pay this.
”
- Anonymous
“
Thank you Alexandra and Twinkl Care Team to process my request for refund promptly.
”
- Anonymous
“
The person I spoke to today was so helpful in sorting a refund and cancelling my account. I’m very grateful. Professional and helpful throughout.
”
- Anonymous
“
The app itself was great but I didn't get the chance to indulge further and was charged and requested a refund and they were quick and prompt and very kind. The refund was being issued within hours of the charge to my card so they were very nice to deal with.
”
- MADmomanddad
“
had a really positive experience with the Twinkl website. Not only did they quickly identify that I had accidentally taken out a double membership, but they also promptly refunded the extra fee and cancelled the duplicate membership without any hassle or unnecessary questions.
Their customer service was excellent, and Gemma in particular was extremely helpful and efficient throughout the process.
”
- Anonymous
“
Customer service very helpful
”
- Anonymous
“
I had an issue that I emailed Twinkl about and I received a response within minutes from Amelia, Becca, and Kim. This is the fastest customer service I have received ever. I am truly grateful and impressed.
Thanks so much.
”
- Anonymous