Twinkl have a Customer Happiness Grade of B-. Customers love their customer service but are unhappy with their prices.
“
The work is just a bit expensive and most of them have a price. If all of the work was free, then I would recommend it to others.
”
- Haaniya
“
If I had not checked the price in UK, I wouldn't have noticed Twinkl had sneakly charged me VAT when I don't need to pay this.
”
- Anonymous
“
Today I requested a cancelation and refund due to my new job that does not allow me to use these resources anymore. Twinkle was a great resources while I was a teacher in Caddo Parish, especially for RTI groups. Monica was able to quickly issue me a cancelation and refund. I was grateful for her speedy response.
”
- Kimberly
“
I never downloaded any resources and asked for any refund I could get.
”
- Barbora
“
I was very happy with the support I received from Twinkl. The team was friendly, responsive, and genuinely helpful. They addressed my concerns promptly and made the refund process easy and stress-free. Their excellent customer service left a very positive impression on me.
”
- Jan
“
Prompt service from a real person
”
- Anonymous
“
Thank you for your prompt response and remarkable service!
”
- Anonymous
“
I always experience 'excellent customer service' with Twinkl.
The response is immediate and the solution too!
THANK YOU for being so customer centric - rare to find these days!
”
- Anonymous
