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Uber Kids Reviews

1.8 Rating 71 Reviews

18 %

of reviewers recommend Uber Kids

Company Reviews

1.8

Based on 71 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service, quite literally couldn’t ask for anything more. After an awful experience with a competitor, I found Uber Kids, and couldn’t be happier. I placed an order for a new car seat for my toddler at 2.35pm on Monday. The item was dispatched at 7.30pm that same day, and delivered before 9.30am on Tuesday. This was all on the free, standard delivery. I was literally blown away. The price for the seat was also very competitive. Thank you so much Uber Kids!!”

Posted 2 years ago

“Awesome service. I ordered car seat Axkid move from Uber kids website to Northern Ireland two days ago, and today I received parcel. Thank you very much!”

Posted 2 years ago

“Great service. I needed a specific product that only a few stores supply. Delivered within the time advised, lovely friendly people when I phoned customer support who were able to help with my query straight away. Will definitely use this company again.”

Posted 4 years ago

“I was a bit worried reading the reviews here after I’ve placed my order with uberkid and really needed to get my stroller ASAP! On the website it said dispatch 1 day. I had payed for express delivery next day and when it was getting late and it hadn’t arrived I called them up. Customer service was so nice and friendly. She looked into my order and noticed that my stroller wasn’t to arrive into the warehouse until the following day which was a Friday. She then advices me that when you place your order the dispatch date will come up in your basket. I had payed for weekday delivery and was going away the following Tuesday with bank holiday on the Monday! The lady advices me that my stroller wouldn’t arrive until the Tuesday so I told her that we we’re going away that day.. I asked if the delivery could be changed to the Saturday and she said she would sort his out for me. I still held my breath until Saturday due to the reviews on here. However at 8 am Saturday morning Parcelforce knocks on the door with my stroller. I have to say I’ve received nothing but the best customer service, friendly and very helpful. I wish I got the name of the lady helping me last Thursday! I just want to say thank you, you saved our holiday!! And I will definitely be ordering from Uberkids again.”

Posted 4 years ago

“Fantastic customer service. Very helpful. My order arrived just one day after I ordered it and the delivery charge was free.”

Posted 4 years ago

“Bought the Kure balance bike for my Grandson. Brilliant bit of kit. Arrived very quickly. Exceptionally packed. Great service and £20 cheaper than elsewhere. Thanks.”

Posted 4 years ago

“I bought the cosatto woosh stroller on a Sunday morning and I had it delivered to my door in the early hours on wensday. The price was the cheapest on the internet and very good customer. I highly recommend uber kids.”

Posted 5 years ago

“I ordered a car seat for 1/2/3 groups to France. 130 euro cheaper than anywhere else. I was ready for any inconveniences and even a failed delivery. But the seat arrived safe and sound within 3 working days (UPS standard delivery) right to my doorstep. I highly recommend!”

Posted 5 years ago

“Originally ordered a car seat from another company but after waiting 3/4weeks, then being told that it would be another 2 weeks and again yesterday being told it would be another 2week, I cancelled the order. I then rang Uberkids to check stock. Great joy...they had plenty. Ordered it and it has just turned up...next day delivery, not even asked for that. Excellent service from Uberkids and their carrier. Should have gone to them first of all. Joie stages 0+/1/2 car seat is brilliant. Already have one for our granddaughter who is 3yrs old. Bought this one for new grandson. Perfect.”

Posted 5 years ago

“Ordered new stroller at a fab price on the Saturday, unfortunately my bank decided to stop the payment for security reasons. First thing Monday morning Amy from Uber contacted me, processed again and emailed me back to confirm the order had been successfully placed. Received a message later on Monday advising it had been despatched on economy 3-5 days as requested. Stroller delivered by parcel force at 9.30am next morning. Cannot fault this company in any way and would definitely use again.”

Posted 6 years ago

“Really good company which I go back to again and again. Good prices and good service”

Posted 6 years ago

“Bought Chicco next to me crib from them. The one l wanted was out of stuck but they were very helpful and offered to send me a different one if l wanted and it was slightly more expensive too !!! Customer service was excellent.”

Posted 6 years ago

“Great website, great prices and a speedy delivery. Would definitely recommend.”

Posted 6 years ago

“Ordered my sons new jumper for his birthday which is in a weeks time, ordered 1 week ago, so I left 2 week just in case it didn’t turn up. No sign of the bouncer so emailed customer service and have been told the product won’t arrive till the end of September. As you can imagine not impressed at all. Delivery said 3-5 working days! Customer service got back to me rather quickly and I responded with a nice email, asked if there was anything they could replace, but I’ve payed £60 for a product that I want and won’t settle for another product. Not impressed. If thinking of ordering from this company you should pre order but at least a month so you actually get your product when needed. More than likely not to be shopping here again!!!”

Posted 4 years ago

“Have been trying to get a stroller for almost a month now. Have never answered a single email, never mind their promise of a reply within a certain nuber of days. Every time I call, I am on hold forever, and then the call disconnects when or before I can reach someone. No one will confirm that I was charged for the right stroller, and I was charged for shipping that would take 1-3 days and, 10 days after dispatch, no stroller in sight.”

Posted 4 years ago

“They have a great choice to have a look in shop. But don’t expect any help from the lady in shop! She just didn’t bother to help us at all or try to sell anything. We went there to buy a travel system but had to leave the shop. Her answer was to Google information about the pram. She didn’t show us how prams work. Just wanted us to leave so she can go back wherever she appeared from(she wasnt at shop floor ).”

Posted 5 years ago

“⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ Add a photo Uber Kids 2.7 (248) Baby store in WalesOpen OVERVIEW UPDATES REVIEWS PHOTOS ABOUT Google review summary Reviews aren't verified 5 4 3 2 1 2.7 (248) Reviews Alldelivery 101 car seat 65 email 46 order 24 +6 Sort by Most relevant Newest Highest Lowest Marcus Mcgann 8 reviews 12 minutes ago NEW Avoid UberKids - Customer Order number : UK2000316787 I purchased a new car seat on 27/12/2022 for £250. The payment was pending for 7 …More Jack Livermore Local Guide·22 reviews·200 photos 11 months ago I don’t usually write reviews when I order something and it turns up as expected but the sheer amount of negative reviews for this site made me feel it was prevalent to write this one. …More 2 M Hathaway 4 reviews a month ago Ordered my child a car seat last night, at a very competitive price, and it's being delivered today (standard delivery!). Amazing, efficient service. 5* …More Jon Carswell 8 reviews 5 months ago Avoid at all costs, returns have to be sourced by yourself, I can understand its costing me to send back a big parcel. Now I'm liable for it not turning up and have to compare parcel companies without the possibility of a company discount …More 3 Lucy Weller 4 reviews 3 weeks ago NEW Took 3 weeks for uberkids to despatch my item. Just to confirm i specifically chose the ones that were showing as in stock! I sent two emails inbetween to ask when it would be delivered Both were ignored, please bare in mind one was sent 1 …More Uber Kids (owner) 3 weeks ago Hi Lucy, thank you for taking the time to leave a review. I'm sorry to hear you are unhappy with our service. I can see from email correspondence that it was outlined to you our Customer Service team are working on a 2-4 working day response time - I apologise we couldn't get to you sooner. Restock information is presented at the time of purchase so I apologise if you missed this when placing the order. This has been explained and detailed in the email response provided also. It looks like your order has since been dispatched but you intend to return the goods. Upon receipt in our warehouse, you will be provided with a refund for the order. Please do not hesitate to contact the CS team in the meantime should you have any further queries. Many thanks, UBER Kids Lucy Lane 1 review 2 weeks ago NEW We’ve ordered from Uber Kids several times in the last 6 years and never had a problem. Delivery is always quick and the prices are great. Sad to see so many negative reviews. James 26 reviews·7 photos 2 months ago Stock system doesn't work, and they don't respond to emails chasing things up either. Lady in customer services was blunt and did not apologise, telling me I was wrong despite this being incorrect. There are many other reviewers with exactly the same feedback - I wonder who is actually correct??? 1 Uber Kids (owner) 2 months ago Hi James, thank you for your review. I'm sorry to hear you're having some trouble with your order. Unfortunately, I am unable to locate any correspondence from you in our inbox, nor can I locate your order. Can you please contact us via email customerservice@uberkids.com or phone 01798 667913. Looking forward to your response for a quick resolution. Many thanks, UBER Kids Barbara B. 3 reviews 3 weeks ago NEW Don't get the bad reviews, ordered an ergobaby carrier and then a tutti bambini high chair. Best prices I could find online and delivered in both case the next day. Can only recommend this company! Jen Lush 4 reviews·1 photo 11 months ago Bought a Britax car seat from here two years and three weeks ago - a seat that's supposed to be usable from 3-12 years. Yet after only minimal wear, the polystyrene inside has snapped in half. Because it is marginally out of warranty, I've …More Cyril Bastian 15 reviews 6 months ago Definitely not recommended. Car seat broke literrally 2 weeks after the warranty period. Uberkids doesn't offer any commercial gesture except an out-of-warranty repair. 1 Hannah Norcross 2 reviews 3 weeks ago NEW Awful company! Don't ever order something from here unless it's immediately in stock! They have no idea what's coming in and when, it's a complete joke of a system. Uber Kids (owner) 3 weeks ago Hi Hannah, thank you for your review. I'm sorry to hear you have not had a positive shopping experience with us. Regarding any backordered/pre-order items, we can only advise the information given to us by the supplier or manufacturer. I apologise if this information has not been clear. Restock times are out of our control and we can only relay the message unless it is an item we already have on the shelf. Please feel free to contact our Customer Service team should you have any further queries. Many thanks, UBER Kids XToth Local Guide·6 reviews 3 months ago Bought a car seat on Wednesday evening, it was shipped on Thursday and with us on Friday. Very impressed. Alfred “Ridgeway” King Local Guide·34 reviews·2 photos 11 months ago Excellent communication and fast delivery, I read some negative reviews on Google which I can only assume are made by non legitimate customers. …More 1 Richard Morgan 5 reviews·5 photos a month ago 5 stars from me, excellent service, very good prices and speedy delivery, ordered Sunday, delivered Tuesday. Bendigedig Uber kids, diolch yn fawr. Tommy Campbell 2 reviews 3 months ago ***AVOID***Bought a Raleigh kids bike for my daughters 3rd birthday from them it turned up with a threaded left peddle when I asked them to replace it they accused me of breaking it and advised me to take it to my local bike shop and that …More 1 Uber Kids (owner) 3 months ago Hi Tommy, thank you for your review. I'm sorry to hear there was an issue with your order. I can see you've been in touch with our Customer Service team who have been in correspondence with the manufacturer to have this resolved as soon as possible. A new pedal is on the way to us to forward to you - the CS rep you've been in touch with has a reminder set to check on this frequently. We'll be in touch with you shortly when the replacement part has arrived. Many thanks, UBER Kids Josephine Gates Local Guide·17 reviews a year ago Paid £12 for express delivery which should have arrived today, Saturday yet my parcel hasn't even been loaded into the drivers van it's now nearly 3.30! This toy was for my sons birthday and now he is one toy short of a gift. Thanks a lot …More 3 Uber Kids (owner) a year ago Good Morning Josephine, many thanks for your review. We apologise for any inconvenience caused by the courier not delivering a parcel within the stated time. I cannot find your account unfortunately so I cannot see whether or not this delivery was succesful, but if you do have any further queries or issues then please contact our customer services team, who would be more than happy to assist you. Many thanks for your time, we hope the goods arrived shortly after this review. Mathew Gloss 13 reviews 5 months ago Faulse representing of products available the item says available for immediate dispatch when it is actually out of stock and is placed on a back order absolutely disgusting 3 D. 2 reviews a year ago SCAM - DO NOT ORDER. I paid an absolute fortune for express post and the items but they never showed up. Order still says processing and after weeks of trying to contact them they don't answer the phone and don't reply to emails or …More 3 Helen R 4 reviews a year ago Don't understand how an item can be in stock for immediately dispatch yet the order is still processing. I assumed 2 weeks would be plenty long enough for a birthday present to arrive but apparently not. Save yourself a lot of hassle and don't use this company. No communication either. Ridiculous service, recommend avoiding! 6 Frances Spowart Local Guide·14 reviews 2 years ago Ordered a new car seat, and received it in less than 24 hours (having paid extra for Saturday delivery). Excellent service and price, and product well packaged. I've had a genuinely positive experience with this company, who I had never used before but certainly will use again. 2 Uber Kids (owner) 2 years ago Good afternoon, thank you for taking the time to leave a review of your recent purchase. We are pleased to hear you are happy with your item and the experience with ourselves. If you do require anything in future, please do not hesitate to contact us. Kind regards, Uber Kids Loft Boarding Midlands Local Guide·6 reviews·6 photos 5 years ago *****PLEASE DO NOT TOUCH THIS COMPANY***** Crooks, Scammers, Liars, Waited 3 Weeks for a pushchair for my grandaughter that was "IN STOCK" when it turned up all packaging bags were ripped open and components rattling around in the re-taped …More 13 Gabriela Oliveira 2 reviews 2 months ago Worst online shop ever. I’ve done an order in July and they kept rescheduling the delivery. End of story? I had te cancel it :( Uber Kids (owner) 2 months ago Hi Gabriela, thank you for your review. I'm sorry to hear you're unhappy with your shopping experience. Unfortunately, some of our products have to be purchased from the manufacturer/supplier as they are not always kept on our shelves. If the supplier is also struggling to obtain stock, this will have a knock-on effect to our replenishment times - we are only able to provide the information given to us directly by the supplier. Should you wish to purchase from us again in future, I hope all will be well and we can provide a more positive experience. Many thanks, UBER Kids Amyx33 3 reviews·1 photo a year ago everything is great! I recommend! I ordered a stroller on Friday, it was ready for shipment on Saturday and it was already at my place on Tuesday morning. stroller undamaged in perfect condition. quick help and efficient contact. I was a bit worried about the opinions, but I do not need to! :) Martin Lo 1 review 2 years ago Absolute joke. I now understand why other people wish there was a zero star rating. Ordered a car seat. No mention at time that product was out of stock. Sent an email to enquire on delivery but no response after 7 days despite their …More 5 Marcus Mcgann 8 reviews 12 minutes ago NEW Avoid UberKids - Customer Order number : UK2000316787 I purchased a new car seat on 27/12/2022 for £250. The payment was pending for 7 days. The payment was then cancelled and the £250 returned to my account on 06/01/2023 along with an email confirming that there was no stock available. I then purchased another car seat from a different supplier on the 12/01/2023 which arrived the next day. I'd suggest going to John Lewis. I then had my car seat from UberKids arrive today and they made a payment of £250 putting me in -£220 in my account which I have only got £50 in my savings. I'm 2 and a half hoursaway from my home and will need petrol in order to make it home. I've called UberKids and they couldn't care less. They said that they've fulfilled the order and it's in their terms to take payment but that I can return the item at my own cost for a refund... how very nice. I'm now needing to contact my bank to reverse this payment in order to make it home. This company is a disgrace and I hope nobody experiences this.”

Posted 1 year ago

“an hour ago NEW ***AVOID***Bought a Raleigh kids bike for my daughters 3rd birthday from them it turned up with a threaded left peddle when I asked them to replace it they accused me of breaking it and advised me to take it to my local bike shop and that it would not be covered under any warranty shocking service now looking to contact trading standards.”

Posted 1 year ago

“Avoid no matter how good the offer. Advertised in Ireland without showing tax on Google Shopping which is illegal. Didn't show any immediately visible info that the offer was without VAT. Email confirmation even said including VAT. UPS demanded more than 100EUR to hand over product. After complaining via PayPal Uber Kids agreed to cover cost and advise UPS to deliver the product. 2 months later the product got shipped back to sender by UPS since they never received a payment or advice to deliver product to us. After complaining further Uber Kids now refunded price of product but refuses to refund shipping costs. So after 2.5 months we got no new baby buggy and are left with shipping costs.”

Posted 2 years ago

“Kindly update me if my order has been shipped it's been more than 2 month order ref: 8972027. Please see below: Customer number : 0004542173 Customer Order number : UK2000208647 Item number : CCO06079381000000 CHICCO BABY HUG 4 IN 1 MEAL KIT (TRAY + TERRY”

Posted 2 years ago

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Uber Kids is rated 1.8 based on 71 reviews