UK Flooring Direct Reviews

Name: UK Flooring Direct
Address: UK Flooring Direct Ltd.Unit 2 Logix Road,Hinckley,LeicestershireLE10 3BQ, Leicester
Rating: 2.95

3.0 Rating 227 Reviews

48 %

of reviewers recommend UK Flooring Direct

3.0

Based on 227 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About UK Flooring Direct:

UK Flooring Direct is one of the UK’s leading online flooring retailers offers amazing Sales & Volume Discounts - Save Up to 70% on RRP - Free Samples - Laminate £5.57m2 - Engineered £13.75m2 - Solid Wood £22.01.m2 - Vinyl £6.72m2 - Carpet £6.40m2 - UK Leading online supplier. UK Flooring Direct promises never to be beaten on price across their incredible range of beautiful, high-quality flooring.

Visit Website

Phone:

0845 263 6586

Email:

sales@ukflooringdirect.co.uk

Location:

UK Flooring Direct Ltd.Unit 2 Logix Road,Hinckley,LeicestershireLE10 3BQ
Leicester
LE10 3BQ

Write Your review

Tell us how UK Flooring Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

UK Flooring Direct 1 star review on 30th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There’s no option for zero stars as if there was this company would be getting zero! My husband and I are stunned a company can treat customers so badly! We ordered some flooring for our lounge around 5 weeks ago. This flooring would not connect together, we attempting to call customer service with no luck so after a while called the sales team! (Surprise surprise they answered straight away!) said they had previous issues with that flooring and we will be issued a refund but whilst waiting for customer service we should order another batch to see if it works (as we were desperate to fit the flooring so could finish out lounge we opted for this. The new floor came and all was fine and was installed. However, we still have the faulty floor in our house in the middle of our kitchen for to lack of space to Store it! We have tried calling, emailing, sending messages on social media online chat and all possible avenues to contact uk flooring to arrange collecting and refund of the faulty flooring. We have been ignored for over 4 weeks! Last week I spoke to someone on the sales team as they are the only ones who answer the phone! The lady arranged for collection on Wednesday.. ( I won’t go into detail of how rude said lady was and unhelpful but at least we had collection arranged) I then waited in all day for the collecting and (yep you guessed it) no one turned up! No one called or gave any reasons to why no one showed up! We are now becoming desperate as we really do not have the space to store the flooring, we have family over for Christmas and currently faulty flooring is out centre piece! We also desperately need the money refunded so we can buy more presents and afford Christmas! Uk flooring you are really putting our little family in a really difficult position and we are shocked and horrified you are treating us so inhumanly Please please come and collect the floor before Christmas and refund us the money you owe”

Helpful Report

Posted 6 years ago

“Avoid, Avoid, Avoid! Do not use this company! We very recently bought a lot of wood flooring for UK Flooring Direct for our new house extension. Once our flooring specialist went to fit the flooring he noticed a lot of planks covered in filler, damaged and unusable. When we called to complain and asked for replacements UK Flooring Direct flat out refused to replace any planks. One of the most unbelievable experiences in appalling customers service I have ever received. We were told you can only return product if the box is unopened, trick is you have to open the box to see the wood. Unbelievable! The sample they send is not what you get!”

Helpful Report

Posted 6 years ago

“Ordered laminate for my new house conpany took two payments to start with and said would get refund in 3-5 working days apparently missed the delivery by 10mintues at 8.40am wanted a further £56 for redelivery was already annoyed so asked for refund 3 weeks later still not had refund company saying they haven’t received goods back so can’t refund me the money even though half of it was there fault having to wait 40/50mins each time on hold and getting nowhere. Absolute joke of a company dunno how a courier can hold laminate for more than 2 weeks and I’ve been left with £600 out of pocket until they refund. Don’t shop here they are rediculous and cause a lot of unnecessary stress!!”

Helpful Report

Posted 6 years ago

“I received a delivery notification email for the flooring to be delivered on Friday 23rd November. I waited all day there was no sign of flooring delivered on this day. I made my first call Monday morning after waiting on line for 30minutes I was promised someone to update via email. I made the second and third calls and promised with an update via email but no one has been in touch nor had any idea where my Flooring’s were. Tuesday the same thing contacted customer services via email and called several times no sign of update note my order could not be located. Another day now Wednesday the same replay from the customer service. Today, I rang, customer service to be told that an attempt for delivery were made and I had to pay another £68 for rescheduling the delivery ( not only I was disgusted by the extra charge but the lady on the phone Polly, were so rude, very intimidating and unhelpful) when I asked why the driver didn’t leave any note if what they said was true she replied,” she simply have to take the drivers word against mine” and she had nothing to show as evidence to proof drivers made an attempt to deliver) this been said, our phone conversation lasted over 45 minutes of her being reluctant and outrageous. However I had no other option but to pay for the second delivery charge hoping for the flooring to be delivered Monday 3rd December. At this point I seriously want my money back and UK flooring direct to keep their flooring to themselves I didn’t want a reminder of unhappy situation laid on my house floor, but having the money back was not an option.”

Helpful Report

Posted 6 years ago

“Worst delivery experience and customer service. Charged twice so far for no attempt in delivery.”

Helpful Report

Posted 6 years ago

“Ordered wide, long plank Engineered Oak Flooring. One Third of the planks are Half length boards - mixed in with the long planks - not advertised as such & not what I ordered. I paid over the odds to get a long plank. I've ended up with loads of waste & not enough to do what I intended due to these short boards. No response from the company to 3 emails. Avoid. Go elsewhere.”

Helpful Report

Posted 6 years ago

“Having paid for the wood in September and agreed a November delivery date I was informed on the Saturday, after the delivery date had passed, that the wood wasn't available. I was unhappy as my order should have been reserved but wasn't. I agreed a different wood and was promised a Tuesday delivery. Checked the status of the order on the Monday - still not shipped. 3 calls to them later I eventually was told that there had been a mixup and the delivery would be Wednesday AM. Received confirmation that the delivery would be on the Tuesday. Received another email to say the delivery would be Wednesday 8-6. By this time I was seriously annoyed. Am now sitting waiting to receive not the phone call that won't happen. How can a company be so inept. Never using them again. It seems if they can't ship on the day the order is placed you risk not getting what you paid for. Seriously unimpressed.”

Helpful Report

Posted 6 years ago

“The agent I dealt with has been very good. So far all deliveries have turned up when required, so hopefully the last 2 will as well. So, why only 2 stars? My fitter sent a message yesterday to say that there was no sealant in the tube with the scotia, as I had been told when I took delivery of the first order. Called UKFD to get 4 more tubes sent out, but they insisted I had to pay for them as I had signed for them. I had signed for 3 parcels which is what had been delivered, having been told the sealant must be in the tube with the scotia. They chose to believe the courier and not me as their stock levels were correct. I spent almost £1,500 with them. I will not be using this company again as they have effectively called me a liar. If I was lying, why have I just bought 4 more tubes so we can get the job completed??? I would have given them 5 stars but for this sorry episode!”

Helpful Report

Posted 6 years ago

“Very Bad returns, I Ordered flooring , then reordered accidentally the wrong one, I then asked for it to be picked up, which I paid extra for and was told it would be picked up , but no one came -3 times this happened and then finally they told me they didn’t do pick ups and I had paid for collection but not a vehicle??!! I have an email confirming pick up”

Helpful Report

Posted 6 years ago

“I would love to say great tiles at a reasonable price, which i was hoping my review would say, but I never found out! The day before delivery I received an email to say they couldn't get stock so postponed my delivery for another 11 days. The day before!!! Weeks ago I booked a carpenter for this weekend to lay the tiles and put the skirting board etc on, and Monday the kitchen fitters start fitting the kitchen and utility room. These trades people need to be booked a several weeks in advance and are now booked until the new year. So I'm stuffed, no floor and no kitchen unless I can find other tradespeople. Order cancelled. Thanks for nothing ukflooringdirect.”

Helpful Report

Posted 6 years ago

“worst service I ever experienced... I've made 2 orders: on the first order it did not arrived on agreed date at all without even a phone call or email. next day they reschedule the date but after all it was late again on 2nd order to complete rest of my house delivery was rescheduled 3 times !!!!!! i recieved refurd for delivery cost but its not good enough for me as i had to reschedule instalation and other deliveries 5 times in total on 2 orders only... i called them and asked for a discount to be refunded to reimburse for my consequential costs but obviously they don't care. if you can choose other company. less hassle”

Helpful Report

Posted 6 years ago

“The worst experience ever. I was supposed to get a parcel delivered, the driver could not find a place to park. He called me several time shouting and insulting. When I went to meet him I was very scared, he kept being extremely rude. I could not carry the parcel by myself because it was very heavy, so the driver headed back. When I called the company to ask for explanations and for a kind re-delivery, I was told I had to PAY for that, and no matter how hard I tried to explain the treatment I received, I had to pay 45 pounds for re-delivery on top of the 30 for the first delivery. This was the only way for me to get my floor delivered, but this is NOT acceptable.”

Helpful Report

Posted 6 years ago

“Everything, no delivery twice, I cancelled the order, they didnt. Then said it was on its way and I'd get my refund once it was returned to them. It all sounds like absolute tripe ! Refund isn't in full. Their customer service is very poor and nobody in charge that will sort it out.!”

Helpful Report

Posted 6 years ago

“VERY, VERY POOR CUSTOMER SERVICE. Paid extra for in-home delivery but courier said it was kerb-side. Only received part of the order. Contacted customer service several times to cancel the second part of the order - before despatch - but they still sent it out. They denied that I'd ever cancelled it. In future, I will shop elsewhere for my flooring.”

Helpful Report

Posted 6 years ago

“They were very helpful over the phone and guiding us in what other options would be suitable for our case scenario!”

Helpful Report

Posted 6 years ago

“DO NOT order from this company. We bought click vinyl from UK flooring which is supposed to be suitable for every room in a household. It was only laid for a few months before the flooring started to lift and become so hot to walk on. This problem is so say caused through “site confitions” and not a manufacturing fault. Since when could any of us control the weather and natural sunlight? All houses have windows in them, right? Poor customer service, terrible product, please learn by my mistake and avoid at all cost.”

Helpful Report

Posted 6 years ago

“Be very careful here -Read everything. We bought 35 meters of an engineered wood based on sample and brochure provided. On receipt opened one packet to check colour, top plank was fine, and left floorer to lay. The floor is riddled with brown filler and broken knots, after a fruitless 20 wait on the phone to CS. I went back to the sample with description on the back and brochure, no mention. Then back to website, not in description, but then if you download the full technical specs, there it was Filler "allowed" broken knots and cracks "allowed". I do do feel this was fully transparent as appeared hidden away. So be cautious here if you intend to use this company”

Helpful Report

Posted 6 years ago

“Beautiful laminate flooring and good colour matched beading and door profile. However horrible and unreliable delivery service and customer service when problems occur could have been a little better and those handling the customer service calls could have been better informed.”

Helpful Report

Posted 6 years ago

“The brochure shows long lengths of Premium engineered oak flooring. The ACTUAL flooring supplied is mainly short lengths many of which have surface defects filled with black filler. Very unsightly. Wastage rate around 45%. The firm has failed to acknowledge emails and has no interest in resolving matters. My recommendation is stay well clear of them.”

Helpful Report

Posted 6 years ago

“Save yourself a trouble and wasted money and just look anywhere else...SERIOUSLY!! I have complained about the flooring that start cracking, peeling and have visible scratches all over the surface back in November 2017..until now I have no conclusion and the only thing they can do after several reminders to even bother to reply(!) is waste more of your time... Flooring was installed according manual and used in normal small house use - not reason for damages like that... I was asking for the refund as the flooring is marked as Premium with 15YEARS WARRANTY..!! Guess what - of course not even a single proposal for any form of compensation!!! Terrible products (not worth to even mentioned word "quality" here), absolutely disgraceful customer service and as mentioned in some other review too - the only thing they do care about is the payment done. From that point? Why would they care right??!!”

Helpful Report

Posted 6 years ago

UK Flooring Direct is rated 3.0 based on 227 reviews