“Staff are always happy and positive and eager to help the customers find what they are looking for. I always feel I have made an informed decision when buying from here”
“Friendly, welcoming and knowledgable. I can't fault their service - the recommendations they made were perfect for my skin type, and my face has never looked so clear and healthy!”
“The website is easy to use and choice of products excellent! I've never been disappointed with the products or service. Absolutely gorgeous goods and all packaged beautifully with love. Customer service is great!”
“The staff are incredibly bubbly and have a wealth of knowledge and passion about their products. They are much more interested in finding a product catered for your needs and suitable for your skin type than just taking your money. The vibe and attitude from staff is incredibly refreshing, and they offer a very personal experience! Not only that, they are happy to show you the feel of different products in order to ensure you are satisfied! Wonderful service!”
“The girls were very understanding and informative. I have suffered from acne from several years and they took the time to walk through my skincare routine with me and recommended products that smelt amazing and work effectively. Until today I still use Lush products and they have helped my skin tremendously. So Thank youu”
“All the shop assistants were absolutely nice and helpful. They new about the details for the products, and they were so nice with my dog.
It was a pleasure to go shopping there plus I love the way the company takes care for human rights, environment issues, and animal rights.”
“love the products and the staff member at the Luton branch was so polite and helpful. I normally buy online from lush but i much prefer going to the Luton branch now.”
“Their thoughtfulness and kindness when we visited. We visited the day we heard that Adele had cancelled the gig we were in London for. Staff made our visit a real pleasure and experience and Hazel gifted us one of our purchases as a 'random act of kindness'. Thanks Hazel - we will 'pay it forward' to someone we feel needs cheered up. Meantime we continue to enjoy the products we purchased - and the one gifted.”
“I bought about 16 bubble bars and bath bombs from lush this Eid as gifts for my kids and nephews and nieces. Unfortunately 3 of them came damaged in the post. I was a little disappointed and worried as I needed them as quick as possible so I could have them wrapped in time for Eid.
I contacted lush by phone. The lady I spoke to was very apologetic and told me to email pictures of the damaged items. I did so. Within an hour Lush contacted me and offered me a refund for all 3 damaged items with free next day delivery!
I received my parcel at the promised time the following day. Unfortunately two of them were slightly damaged this time also. Again I contacted Lush and expressed my disappointment. This time they offered me a refund.! However I understood that the bubble bars I had chosen were delicate items and didn't really blame Lush for the problem. I refused the refund. I'm extremely happy with their customer service and would definitely recommend others to shop online with them”
“My kids always want to go lush, when they get money. The staff are so good with children, even showing them demonstrations of the bath bombs & free sample to try at home. I have also just booked my 8 year old daughter to have a party. In a couple weeks, can't wait to see what it's like.”
