Monsoon Accessorize Reviews

2.9 Rating 147 Reviews

48 %

of reviewers recommend Monsoon Accessorize

Company Reviews

Questions

Metrics

2.9

Based on 147 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week

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How quickly does Monsoon Accessorize resolve customer queries?

Helpful Report

(1 month ago)

Greater than 50% of reviewers feedback is Monsoon Accessorize takes over a week to resolve customer queries.

Helpful Report

(1 month ago)

50.00%

Industry Average

“ I am so disappointed with Monsoon UK. I love the clothing but ordering online has put me off ever doing this again. There is no customer service response, no answer to Whatsapps, no response to emails. I tried the Chat line, it doesn't exist. It's like Monsoon has become one big scam! Used to be a top brand. ”

- Unhappy!

“ Contacted customer service to get a full refund. ”

- Anonymous

“ Emaild and called Customer Service multiple times- been told refund been issued, even have an email stating my money will be on my account in up to 5 working days(this been sent to me on the 22nd December 2021), called on 4th January-no one could help me with a refund, been told to call on 12th January, then spoken to someone from customer service on 13th January- been told your refund been issued yesterday (on the 12th January) but. ”

- Ewelina

Monsoon Accessorize Reviews

Customer Service - Average