“Incorrect sized toothbrush heads arrived.
This should have been communicated better when placing order as I have now had to place an additional order.”
I’m really sorry to hear that the incorrect sized toothbrush heads arrived. I understand how frustrating this must be. Please reach out to our customer service team, and they’ll be happy to assist you in resolving this. We’ll make sure to communicate this more clearly moving forward. Thank you for your patience!
“It the week I have been using the whitening toothpaste I have noticed so much improvement, so impressed with the quality. I also bought the kids tooth brush set, brilliant quality!”
“Hi,
i love how spotlight improved my smile and i try to purchase every new product introduced ,however the only complaint is the courier you have chosen to send the parcels with
It takes such a long time to reach me
I have ordered since 27/10/2024 and still not arrived to give you my full review
Other than that absolutely happy with my results in the past and will continue purchasing your products and wish the founders and team all the best
Thank you 😊”
Thank you for your kind words and loyalty! We’re delighted you’re happy with your results.
Apologies for the courier delay. I’ll follow up to ensure your order arrives soon. We appreciate your feedback and support!
Thank you so much for your kind words about our toothbrushes! We’re thrilled to hear you love them.
We understand that international shipping can be costly and slow at times, and we appreciate your feedback. We're always working to improve our service and hope to offer better shipping options in the future.
I’m really sorry to hear that you haven’t received your product yet. Please reach out to our customer service team, and we’ll look into this immediately to resolve the issue. Thank you for your patience!
I’m really sorry to hear about the issue with your toothbrush. A member of our team has already reached out to assist you further. We’ll make sure to resolve this as quickly as possible! Thank you for your patience.
“I received my new toothbrush last week and I have to say it leaves my teeth feeling super clean. I like the timer that tells you when to move to the next section of your mouth (every 1/4) and my gums seem less red than with my previous leading brand electric toothbrushes. Too early to comment on the battery and whitening properties.But so far so good!”
I'm sorry to hear that the free toothpaste wasn’t included with your order. Please reach out to our customer service team, and they’ll be happy to assist you in resolving this. Thank you for bringing it to our attention!
“We have only been using our new brushes for a week or so but they seem much more effective than our old Colgate brushes. We thought of buying Oral B but their product range is now so huge it is overwhelming and we had no idea what to choose. We were won over by Spotlight's marketing material and so far we feel that we've made a good choice - and saved a lot of money over the absurdly expensive Oral B products.”
Thank you for your wonderful review Andrew!
We’re so glad to hear that you’re enjoying your new brushes and finding them more effective than your previous ones. We completely understand how overwhelming it can be with so many options out there, and we’re thrilled that our marketing resonated with you. It's fantastic to know that you feel you’ve made a great choice, especially when it comes to both quality and value.
If you have any questions or need further assistance, we’re always here to help!
Thanks again for your feedback, and we appreciate your support!
Hi Julie, we really appreciate your fantastic review!
We’re thrilled to hear that you had a smooth ordering experience and are happy with both the product and delivery. Your recommendation means the world to us! 😊
If you ever need anything else, feel free to reach out. We’re here to help!
“Love Spotlight Oral Care whitening toothpaste. I've been using it for several months now and while i cant expect ultra white teeth at my age ( 76 ) it does a really good job.”
Wow Ann your lovely review has made our day! 😊
We’re delighted to hear that you’re enjoying our whitening toothpaste and that it’s been working well for you. It’s wonderful to know that it’s made a difference, even after several months of use.
If you ever have any questions or need assistance, we’re always here to help.
Thank you again for your support!
Thank you for your feedback Robert! We're so glad to hear you're happy with the product. We apologise for the inconvenience caused by the delivery timing - This is certainly not the standard we aim to provide.
If there's anything else we can assist with, please don't hesitate to reach out!
