“I just recently purchased 3 new brush heads.
I was disappointed to see that the heads arrived loose in a plastic bag and not the container I received them in previously. For the cost I would expect more attention to detail!”
Thank you so much for your support and custom Kate ❤️
As Spotlight Oral Care is very ethics-focused, we do our best to ensure that there is very limited use of plastic in our products. We aim to offer our customers products that are 100% recyclable, ocean safe and vegan friendly but we can always improve and we are working on improving each day.
We value all feedback from our customers and we will highlight this comment to our product development team so we can look into this for the future. Thank you for sharing your feedback!
“My implants have a problem area which becomes infected if I don't keep it scrupulously clean....their water pik does the job better than any other brand I have tried plus their whitening products have kept all my teeth sparkling. I am very happy!”
Thank you for your kind review and feedback! We are thrilled to hear you are enjoying your new Water Flosser! Your support and custom mean the world to us. Thank you!
Hi Joanne, thank you for taking the time to leave us this feedback. We are very sorry to hear you have yet to receive your order, this is not our normal standard. Please reach out to our CS team at customerservice@spotlightoralcare.com and we'd be delighted to chat and get this sorted for you as quickly as possible!
“So far so good. Finding it very tickly! Not sure how well it is cleaning my teeth because the bristles are so soft. I'm not sure if the pressure sensor is working? How can I check? The reason for purchase was over brushing but haven't seen any warning light.”
Hi Elizabeth,
Thank you for taking the time to leave us a review. We appreciate your custom and support. We are very sorry to hear you have had a less than excellent experience with your Sonic, please reach out to our CS team at customerservice@spotlightoralcare.com and we'd be delighted to chat and get this sorted for you as quickly as possible!
“Ordered both my boys an electric toothbrush. They think they are great! Lovely cartoon character printed on them with a 2 min timer. Great price too, very happy:)”
Thank you for your kind review and feedback! We are thrilled to hear your boys are loving their new toothbrushes! Your support and custom mean the world to us. Thank you!
“I have ordered brush. The tip is in totally different colour than the base. But it cleans teeth well. I have also ordered some spare ends, but they are for another mode of brush base, as it turns out - I was a bit uncareful. It is surprising thouhg that the order would be packed, rather than some question sent from customer care, if I am sure I would like to order the brushes that are not compatible. I have unpacked one of the heads now from the foils, so can I actually return it now? Please let me know on alicjawi90@gmail.com”
Thank you for taking the time to leave us a review Alicja. We appreciate your custom and support. We are very sorry to hear you have had a negative experience with one of our products, please reach out to our CS team at customerservice@spotlightoralcare.com and we'd be delighted to chat and get this sorted for you as quickly as possible!
“I have tried lots of teeth whitening strips and other whitening products and spotlight oral care is by far the best that I’ve tried. The strips stay in place really well and aren’t fiddly to put on and they don’t hurt my teeth at all. I’ve seen a good improvement in the colour of my teeth too!”
Thank you so much for your kind review, we are delighted to hear your positive feedback and we really do appreciate your support and custom. Thank you! X
Thank you so much for your kind review Damien! We are thrilled to hear you are happy with our service and quick delivery. Thank you for your custom and support, we hope you love the products! 😊
“Fantastic products, been using spotlight for over a year and wouldn’t use anything else. Have all the products available and highly recommend all of them. Everything does what it says it does and I can see the difference and so can my dentist. Happy healthy mouth!”
Thank you so much for your review Benjamin. We're incredibly grateful for your support and for taking the time to share your experience with our products.
We appreciate your recommendation of all our products. We're delighted to hear about your dentist's recognition of the difference in your oral health!
Thank you for being a loyal customer and for your kind words. We truly appreciate your continued support and trust.
Thank you so much for taking the time to leave us a review! We truly appreciate your support and feedback. We apologise for any inconvenience caused by having to purchase a 2-pin adaptor for your shaving plug.
Thank you for your support !
“Currently we're happy to use it. Timer works fine, pressure sensor as well. Using the first speed and the results are good.
It might be not obvious how to quit timer session (when there is 30sec per quadrant), but it's not an issue. :)
Also, the brush nozzle is tight to put on, but maybe it's a "security thing" for it to be in place.”
Thank you so much for review Paul! We truly appreciate your support and are thrilled to hear that your wife is delighted with your purchase! We're always here to help and provide assistance whenever you need it.
“Bought the new whitening powder and strips on special offer and impressed. Always used the toothpaste and strips before which are good and big plus is no not sensitivity , I have only used the powder so far and can already see an improvement so hopefully with the strips even whiter. Would definitely recommend and buy again”
Thank you so much for your kind words! We are thrilled to hear that you are impressed with our whitening powder and that you are already seeing an improvement!. We are confident that our strips will help you achieve an even whiter smile!
“I recently purchased the kids toothbrush and toothpaste monster and cheetah they absolutely love brushing there teeth now and they now just brush their teeth without me having to ask them to brush definitely a winner in my household will be purchasing again thank you 🤩”
Thank you so much for your glowing 5-star rating and review Elaine! We appreciate your support and are thrilled to hear that your kids are loving the toothbrush and toothpaste in the monster and cheetah designs. It's wonderful to know that they now willingly brush their teeth without any reminders!
Hi Leah, thank you so much for taking the time to share your feedback about Spotlight Oral Care. We truly appreciate hearing about your experience, and we value your honesty.
Please pop our customer service team an email to info@spotlightoralcare.com and we can advise further on this for you!
