Irish Gold Bullion (also trading as UK Gold Bullion) Reviews

Name: Irish Gold Bullion (also trading as UK Gold Bullion)
Address: Irish Gold Bullion24 The CrescentMonkstownDublinA94 W7W4, Monkstown, Dublin
Rating: 1.25

1.3 Rating 67 Reviews

0 %

of reviewers recommend Irish Gold Bullion (also trading as UK Gold Bullion)

Company Reviews

Questions

Metrics

1.3

Based on 67 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

01 280 7067

Email:

sales@irishgoldbullion.ie

Location:

Irish Gold Bullion24 The CrescentMonkstownDublinA94 W7W4
Monkstown, Dublin
A94 W7W4

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Irish Gold Bullion (also trading as UK Gold Bullion) 1 star review on 24th July 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Managed to get an update from Nick after my previous one star review for the silver order I placed in March but have yet to receive. He promised delivery 2 weeks ago and guess what ? Nothing !!! I have sent subsequent emails and have tried the telephone numbers which are never answered or have full mailboxes. I despair of this company”

Helpful Report

Posted 5 years ago

Hi Colin, we're sorry to hear you've had difficulties getting in touch. We have since reached out and hope that you are now satisfied with the resolution. If there's anything else we can help out with in the future, please let us know directly.

Posted 4 years ago

“Ordered back in March still no silver - no contact. Got gold finally delivered thru flap on door by an post after 3 months. Hope you don't think I'm going to forget this - next step is claims court.”

Helpful Report

Posted 5 years ago

Hi Darcy, thank you for your review. Your order was received towards the end of May and due to current COVID restrictions there were slight delays to your order - we have reached out to all customers who have had delays. We're glad that you have now received your goods, and if there's anything else we can help out with in the future, please let us know directly.

Posted 4 years ago

“I'm so disappointed in this company both Nick and Rosin are lairs and I would stay away from this company at all cost! bought 2 bars of silver when it was 695 they never send it to me even though they were saying every week they will today. I had to claim my money back via bank as they would not even reply anymore with their lies. I got my money back but price now is 880 so I lost over 350 euros by wasting time with this lot. Stay AWAY there are so many other companies which treat customers as it should be done !”

Helpful Report

Posted 5 years ago

Hi Marcin, we're sorry to hear you had a bad experience purchasing silver. Next time you'd like to invest, please feel free to get in touch directly so we can ensure the products are available for sending. We look forward to helping you out in the future.

Posted 4 years ago

“took the payment on my card on 16th may and have heard nothing, not answered emails. So I have now started my own investigation. called the watford office and have also looked at the dealings of nick wickham and the other companies he is director of. Will now start talking with authorities in dublin, irish citizens advice and others. seems you are ticking a lot of other people off where you live mr wickham https://www.facebook.com/oxheyvillageconservationarea/?__tn__=%2Cd%2CP-R&eid=ARCTqqWOfexqQ_wmrtfA-Ii1veCCXZcGk5a8uNjK7vqPKWOGDcoGNAZ_TfikPDWaTB3CljaWMyaPsCEE”

Helpful Report

Posted 5 years ago

“My first time ordering. Nothing but lies. Promised 3 separate delivery dates - nothing. Then asked for refund or delivery. Given a fake delivery tracking for someone else's order. Finally, fed up asked for full refund. Told I was fully refunded via the bank and would receive my receipt later. 5 days on, no refund, no receipt and an email to say they can't refund me because they need to do it via IBAN and need my details, but if I'd paid by card, they would have been able to refund straight away. This was crap as I paid by card, not transfer. Nothing but a nightmare. Now, having to get next stage of escalation involved via fraud teams... I've held off and held off posting but I really feel people should be warned now. And more cautious. Pay by card if you must - atleast it will give you added protection.”

Helpful Report

Posted 5 years ago

“Appalling service, £500 order placed at the beginning of April has yet to be received 3 months later. Several emails and calls made, but to no avail. Next step trading standards and small claims court.”

Helpful Report

Posted 5 years ago

“Have now received the silver I ordered, still waiting for the gold. Have been told three times it will be posted and still have not received anything. Terrible communication, do not reply to emails or phone calls. It has been months since I ordered it. Disgraceful. Will never use this company again. Where is my order or money?”

Helpful Report

Posted 5 years ago

“It has been over four weeks now since I placed my order with this company. Besides a confirmation email, I have had no other update regarding my purchase. I have emailed and called several times but had no response. Where is my order?”

Helpful Report

Posted 5 years ago

“2-3 months passed since I have made my order. There website states business as normal. All I have received is an order confirmation e-mail. No answers to my e-mails, no one answers phones. Money into the trash. Do not buy from these Scammers.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“Terrible customer service. All I want is a reply to an email. Really sorry to have ever gotten involved. Never again.”

Helpful Report

Posted 5 years ago

“Thought it was only fair to update my review from below. I have now received my gold which I’m thankful for but not the silver I ordered. I’m assuming this will come in time. My advice to the guys in charge would be to keep customers informed as I wouldn’t have minded the delay at all if there was some customer service.”

Helpful Report

Posted 5 years ago

“There is no customer service at all. Never pick up the phone, never respond to emails, never deliver the purchase. Stay away from this company if you do not to lose your investments. I wish I never started with them.”

Helpful Report

Posted 5 years ago

“Completely understand that business conditions are really tough right now so have avoided doing this until this point. I’ve tried to get in contact numerous times by email and phone to no reply - all I wanted was assurances around my order placed just over a month ago. That’s at best rude and at worst theft if this continues much longer.”

Helpful Report

Posted 5 years ago

“One of the worst companies I ever had to deal with. No answer to my emails and promises after promises. After 19th days since I ordered, all I got was only half of my order. They didn't even told me that they wont be sending my full order. And now, guess what? I can't even get my money back! I've called them 2 times already and send them an email, but nothing. The lady that I've talked with "will deliver my masage", (her words not mine). I would strongly recommend you to stay away for them.”

Helpful Report

Posted 5 years ago

Hi Daniel, thank you for a review, Unfortunately due to the current COVID-19 situation there have been delays to orders. We have contacted directly to explain next steps and options. Please feel free to contact us directly via email if you'd like to discuss further.

Posted 5 years ago

“Beware! My order is from end of March. Now is end April and still waiting. I've contacted the company three times in the past month and everytime the same promise: No problem. We'll ship your order on Monday. A few Monday's passed and so far no sign of delivery, no sign of refund and no word from Irish Gold Bullion.”

Helpful Report

Posted 5 years ago

Hi Daniel, thank you for a review, unfortunately due to the current COVID-19 situation there have been delays to orders. We have contacted directly to explain next steps and options. Please feel free to contact us directly via email if you'd like to discuss further.

Posted 5 years ago

“Order 000243, money received one week ago, but still no confirmation that the order has been allocated. I tried to contact them several times via phone and email, they stay unreachable. Even during the lockdown, they should have at least updated their vocal message response or the website saying that they are not operational! Or just close all sells. So you buy the item, pay your money and stay in a perfect limbo! Next step will be calling the force order if no news from them shortly.”

Helpful Report

Posted 5 years ago

Hi Nathalie, thank you for a review, unfortunately due to the current COVID-19 situation there have been delays to orders. We have contacted directly to explain next steps and options. Please feel free to contact us directly via email if you'd like to discuss further.

Posted 5 years ago

“I never get and update until i ask for one. I have placed an order for like 11 days now and also sent my sensitive document like my passport and card copy and still have no concrete update.”

Helpful Report

Posted 6 years ago

“As confusion over order, had to make contact to ensure order was being processed, if I didn't it would have been left in limbo. Date given for shipment was inaccurate by a week. Then got UPS delivery confirmation for 1st Feb, took day off work to sign for delivery. Never arrived and got mail at 9.17pm saying delivery for 2nd Feb. I contacted UPS to complain and they didn't care. Overall experience was poor, wouldn't use irish gold bullion again. UPS are hopeless.”

Helpful Report

Posted 6 years ago

Hi, Thanks for your order and review, and apologies for the difficulties with your order processing. Unfortunately we had some internal changes when your order came through and we can only apologise for the delay with sending your order. We're glad that you have now received your order and if there's anyway we can assist you with a future order, please feel free to contact us directly and we'll be more than happy to help. Regards, Nick

Posted 6 years ago

“I think you just need to proactively provide more information to the customer about a timeframe for delivery. Also maybe provide an alternative delivery address - rather than just the home address”

Helpful Report

Posted 6 years ago

Irish Gold Bullion (also trading as UK Gold Bullion) is rated 1.3 based on 67 reviews