UKinsuranceNET Reviews

Name: UKinsuranceNET
Rating: 4.72

4.7 Rating 3,907 Reviews

97 %

of reviewers recommend UKinsuranceNET

Company Reviews

Questions

Metrics

4.7

Based on 3,907 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01325346384

Email:

matthew.hall@ukinsurancenet.com

Location:

13, Falcon Court, Stockton-on-Tees
TS18 3TU

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UKinsuranceNET 1 star review on 10th March 2025

Hellen

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Satisfactory sdervice given”

Helpful Report

Posted 10 years ago

“Very polite and helpful. Did exactly as they said. Well done team!”

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Posted 10 years ago

“Really helpful advisor, took time and effort to help me decide which policy i needed, provided all the information in a friendly and helpful manor, have previously spoken and felt with other advisors at the company and found them to all be excellent!”

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Posted 10 years ago

“Service was excellent, all details explained in full, would recommend to anyone”

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Posted 10 years ago

“Very helpful,told us all we needed to make the right choice and explained everything.”

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Posted 10 years ago

“Appreciated the time taken to explain all the different sections of the policy.”

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Posted 10 years ago

“The terms and conditions suited my needs admirable.”

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Posted 10 years ago

“The people on the phone are very helpful - often they are just not able to get the most competitive quotes”

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Posted 10 years ago

“I've used Insurance.net for aprox 3 years now and each renewal date they seem to save me money. Helpful customer service who called me to get things sorted.”

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Posted 10 years ago

“The operator I spoke to was very helpful and patient and guided me through the whole process, finding me a policy that was just right for my situation (insuring an empty property that is being sold). He was very quick to respond to my email with my requirements, he got back to me after the weekend, and took a lot of time to talk me through the procedure. Obviously I hope I never have to make a claim, but if this is how your company operates then I'm sure all would go smoothly. Very impressed so far!”

Helpful Report

Posted 10 years ago

“A nice personal touch. The reduction in premium was not quite what had been promised but nonetheless welcome. A really useful additional service would be to give an account of the search process and the criteria used for the selected provider. But what a pity it ism only when I submit this report that I discover the discount does nor cover renewals or extensions. That is sharp practice.”

Helpful Report

Posted 10 years ago

Thank you for the feedback regarding you recent purchase which I have now had the opportunity to review. Dealing with the first point then your existing premium was £976.22 and we quoted you £800.43 a saving of £175.79. This saving you must agree is considerable but I am unclear as to what saving you expected. Have to say the majority of customers would be thrilled to save this amount of money on their insurance premiums. Dealing next with how we are able to deliver quotes through the search process then this is bespoke to us and we use live data provided by up to 20 insurers. Each insurer sets their own rate based on their pricing, underwriting and a host of other mechanisms. This means that effectively the insurers are competing for your business. In your case this resulted in a saving of £175.79. As you will appreciate for one of our advisers to provide this type of explanation to customers would add considerably to the time needed to complete the transaction. Finally the offer you refer to as "sharp practice" is one of our marketing promotions which is aimed at new customers being encouraged to ask us to insure an additional property (not existing) and for which we offer a £25.00 discount voucher. I would certainly not refer to this generally accepted marketing technique as sharp practice, as it is what all good retailers large and small do to encourage repeat business and customer loyalty. Personally having saved you over £175 on your annual insurance premium, then I have to say how disappointing it is to find you have only given us a 2 star rating. Our goal as a company is to deliver competitive premiums and "brilliant customer service”, hopefully, the £175.79 we have saved you this year might be sufficient to encourage you to renew the policy.

Posted 10 years ago

“Quick helpful and made theprocess straight forward. Clearly spoken and easy to communicate with operative.”

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Posted 10 years ago

“Quick call back, very polite”

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Posted 10 years ago

“Good and decent surface”

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Posted 10 years ago

“very efficient and courteous service”

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Posted 10 years ago

“Great online system which is perfect for Landord's with multiple properties. Customer service is always good and easy to deal with.”

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Posted 10 years ago

“Helpful, honest, and always willing to go that extra mile to ensure the best policy is provided at the best price. I have used them for many years and will continue to do so!”

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Posted 10 years ago

“Very impressed with the service and the help given by Gillian who explained everything clearly . Kind Regards Margaret & Allan Coleman.”

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Posted 10 years ago

“I was more than happy with your service which was prompt, efficient and courteous.”

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Posted 10 years ago

“Quick clear information provided.”

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Posted 10 years ago

UKinsuranceNET is rated 4.7 based on 3,907 reviews