UKinsuranceNET Reviews

Name: UKinsuranceNET
Rating: 4.72

4.7 Rating 3,907 Reviews

97 %

of reviewers recommend UKinsuranceNET

Company Reviews

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Metrics

4.7

Based on 3,907 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01325346384

Email:

matthew.hall@ukinsurancenet.com

Location:

13, Falcon Court, Stockton-on-Tees
TS18 3TU

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UKinsuranceNET 1 star review on 10th March 2025

Hellen

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just to say UKinsuranceNet strive to get you the best deal and don't just offer a straight renewal as most companies do !”

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Posted 10 years ago

“Helpful adviser who professionally talked me through the process in an area I am not familiar with.”

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Posted 10 years ago

“Efficient and quick broking service even for non-standard risks.”

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Posted 10 years ago

“Instant follow up after looking at quotes on comparethe market.com. Clear, concise and helpful advice from the guy I spoke to, Euan his name was as far as I remember. Job done. Very impressed.”

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Posted 10 years ago

“I found Ross to be friendly and reliable. Good service.”

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Posted 10 years ago

“I recently set up an unoccupied property insurance policy with UKinsuranceNet through your Sales Advisor, Michael Evans. He spent time with me on the phone on more than one occasion, showed an interest, was attentive and concerned to understand my particular situation and needs. Everything was explained carefully, including all possible options. Michael stayed in touch and was very supportive, reassuring and positive. He displayed a 'can-do' attitude when establishing the cover and the excellent help and support he gave in dealing with an area of insurance in which I had no previous experience was greatly appreciated. He provided outstanding customer service and was a first-rate ambassador for your company - I was extremely grateful for his assistance. As a result I will have no hesitation in asking your company to quote for my other insurance needs or in recommending you to others. Many thanks.”

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Posted 10 years ago

“Fast, efficient, and most importantly most cost-effective insurance that really met my needs. Would happily use again, and probably will on my next property purchase”

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Posted 10 years ago

“chris was very informative excellent and a real friendly service”

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Posted 10 years ago

“The first email regarding renewal (legal) was not personalised and I initially thought it was junk mail. Then I received the received another email for the property insurance. This I checked but there were errors. I sent a return explaining the necessary changes. I have received a total of 11 documents which I had to track across to ensure they had the correct information. This is time consuming, but I understand that it is important to check such documents. I did not understand why there were different costings either and still am not sure. I feel that the process needs to be simpler and the number of documents reduced. God help someone who is elderly!”

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Posted 10 years ago

Thank you very much for taking the time in raising your concerns. I have reviewed the emails sent and I can understand your feedback raised. We have been experiencing some difficulties with email generation, from personal greeting, salutation and even displaying the actual risk address. These are at present being developed and resolved. All documentation is due to be reviewed and revised in the new year to ensure that our documentation is clear to our customers. Thank you again for sharing your feedback and I apologise for any inconvenience this may have caused you. Regards Suzanne Eeles - Operations Director

Posted 10 years ago

“Since the new system was introduced, the emails come through without showing the property address in the subject - we have seven so it becomes difficult to manage. Also there's no longer continuity with the staff member who deals with us. It used to be Sue Lethbridge, who was brilliant, but she's changed departments and I've now been contacted by several different people, none of whom seem to see central info and I have to keep repeating myself. Fortunately, I've now started moving all seven properties to a group policy, administered by Christopher Witton, who's very good. Also, the Rent Guarantee and Legal Insurance now comes through as seven different policies, instead of just one group one - why the change?”

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Posted 10 years ago

Thank you very much for taking the time in raising your concerns. I appreciate that since we launched the new system there have been a few teething issues along the way. Not displaying the risk address on emails and letters were identified early on and resolved in early June. Unfortunately due to a new code release we are experiencing further problems in displaying the risk address. This is in hand and being rectified as we speak. We fully agree the confusion this leads to and understand the inconvenience this causes especially when you have more than one property. As part of the new system, we also enhanced our panel of insurers. Our legal expenses are now sold on a per policy basis and do not accommodate a group policy. However this will be something we will raising to the insurers as future developments. Sue Lethridge is now part of our new business sales team. Sue is such an exceptional member of staff and this has left a void which is hard to fill. Improvements and developments are being made in this area to ensure that our service levels are restored. I am pleased to hear that Chris was very good and able to support. Thank you once again for sharing these issues with us and I apologise for the inconvenience this may have caused you. Regards Suzanne Eeles - Operations Director

Posted 10 years ago

“Extremely friendly and professional service from both the departments I dealt with. Any queries I had were fully explained immediately. Wouldn't hesitate to use you again.”

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Posted 10 years ago

“Very good customer service and I am exceptionally pleased with the policy.”

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Posted 10 years ago

“The process of getting your home insured have never been so easy, I will continue to UKinsurance.net for all my home insurance need.- Dr. Asra”

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Posted 10 years ago

“simple and easy and a great price too”

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Posted 10 years ago

“Excellent service. I rang up & was pleasantly surprised by the way I was dealt with & that the operative was very informed & informative. The process was very easy & the quote was very competitive. Would definitely recommend giving them a call.”

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Posted 10 years ago

“The service is virtually always professional and efficient and when I once had a problem it was sorted out quickly and would like to personally commend Rachel Hallett for her efficiency and courtesy”

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Posted 10 years ago

“Always very friendly and knowledgeable.”

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Posted 10 years ago

“Great customer service and competitive prices.”

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Posted 10 years ago

“Great customer service and after a few niggles got there in the end.”

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Posted 10 years ago

“Dealing with UKinsuranceNet is a simple and easy process. Knowledgeable staff assist in completing the application and all documents are sent electronically and the property is on cover within minutes. Highly recommended as they are also very competitive.”

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Posted 10 years ago

UKinsuranceNET is rated 4.7 based on 3,907 reviews