Name: Under U
Address: The Old Brewhouse,Sacombe Park,Near Ware,, Herts
Rating: 3.57

“The ordering and delivery process was smooth and quick as it always seems to be with UnderU. I'm not that happy with the products though - I purchased 2 different triple packs of Armani briefs and trunks on a 20% off promo. There's something lacking and the sizing isn't great - I'm a large and Armani usually fit well, but the cotton seems to have too much give and the trunks look a little 'saggy' by the end of the day.”

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Posted 10 years ago

“Rubbish company selling seconds and fakes. Dolce & gabbanna crest logo just glued on. Didn't even make it through 1 wash”

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Posted 1 year ago

“Idiot's sent me the wrong swim shorts, stuff shopping with these cowboys again.”

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Posted 4 years ago

Dear Ian, Thank you for taking the time to leave a review. I have emailed you this morning regarding the issues that you have encountered. We always strive to provide the best customer service to all our customers and would like to ensure that we look into this for you. We have send you out a pre-paid postage label and can offer you a replacement product. All our orders go through a strict quality control process before items are dispatched to our customers - This ensures that mistakes are kept to a minimum. Should a mistake happen then we strive to work with the customer on a suitable outcome. Kindly reply to our email and we can look into this for you. Kind regards, UnderU

Posted 4 years ago

“AVOID** I could not express enough how absolutely awful this company is. I purchased from seller on ebay which cost me almost £200! I had returned some items in the same packaging as unwanted gift which the seller said was fine and provided me with a returns address (which was false! simon done this so the parcel would show as signed for. And then ebay would see it was not to the correct address) This item was signed for by the office next door as UNDERU were not open on this day of delivery as I called up to check item was received and the line said office is closed This company is causing me a lot of distress, they promised me my refund and its been over a month. They will not respond to any of my emails. I am being completely ignored. I have been extremely polite in all emails but now i am frustrated as i've been well and truly scammed. I would seriously advise not to return anything to this company as YOU WILL NOT get your money back. They have the items and my money. Please take advise as they now have my money and the items. I don't want this to happen to anyone else. Simon was very nice at first, trying to sell the products and get my money. But as soon as you send this money its game over. Awful customer service, by far worst i've ever received AVOID”

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Posted 4 years ago

“AVOID** I could not express enough how absolutely awful this company is. I purchased from seller on ebay which cost me almost £200! I had returned some items in the same packaging as unwanted gift which the seller said was fine and provided me with a returns address (which was false! simon done this so the parcel would show as signed for. And then ebay would see it was not to the correct address) This item was signed for by the office next door as UNDERU were not open on this day of delivery as I called up to check item was received and the line said office is closed This company is causing me a lot of distress, they promised me my refund and its been over a month. They will not respond to any of my emails. I am being completely ignored. I have been extremely polite in all emails but now i am frustrated as i've been well and truly scammed. I would seriously advise not to return anything to this company as YOU WILL NOT get your money back. They have the items and my money. Please take advise as they now have my money and the items. I don't want this to happen to anyone else. Simon was very nice at first, trying to sell the products and get my money. But as soon as you send this money its game over. Awful customer service, by far worst i've ever received AVOID************************”

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Posted 4 years ago

“**AVOID** I could not express enough how absolutely awful this company is. Items purchased from seller costing me £166. I had returned some items in the same packaging as unwanted gift. This item was signed for by the office next door as they were not open on this day of delivery as I called up to check item was received and the line said office is closed This company is causing me a lot of distress, they promised me my refund and its been over a month. They will not respond to any of my emails. I am being completely ignored. I would seriously advise not to return anything to this company as YOU WILL NOT get your money back. They have the items and my money. Please take advise as they now have my money and the items. Awful customer service, by far worst i've ever received AVOID************************”

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Posted 4 years ago

“I could not express enough how absolutely awful this company is. Items purchased from seller on 02/04/2019 costing me £166. I had returned all items in the same packaging as unwanted gift This item was signed for by the office next door as they were not open on this day of delivery as I called up to check item was received and the line said office is closed This company is causing me a lot of distress, they promised me my refund and its been over a month. They will not respond to any of my emails. I am being completely ignored. I don’t understand how I can be refunded for only 1 item when this was all sent together. I am owed £86.97. I would seriously advise not to return anything to this company as they make out it was signed for by another company and you wont get your money back. Please take advise as they now have my money and the items. Awful customer service, by far worst i've ever received”

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Posted 4 years ago

“Ordered my item over a week ago and it did not get dispatched until 2 days ago, when my item should have already been here. Pboned customer service and I was told it would be delivered 1st class and I am still waiting on my item. Will never use this website again. Disgraceful service.”

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Posted 5 years ago

“I was very disappointed with Under U. They sent me the wrong item first time; I complained, and received a quick and helpful email saying the correct item would be sent first class and I should keep the wrong one as a gesture of goodwill. The replacement parcel arrived the next day. So far so good. But the parcel contained the same wrong item. When I complained again I was told I had in fact been sent the right item both times. This was definitely not true - which led me to conclude not only that Under U doesn't really understand the range it sells but also that its customer service approach - telling the customer they are wrong rather than bothering to investigate whether it has made a mistake itself - is completely inappropriate. (The two different replies also suggest very poor consistency among its customer service staff). I will certainly never use them again, and wouldn't recommend them to anyone else.”

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Posted 8 years ago

“Still waiting for purches to be deliver . Alredy more then 1 week. Very disappointed”

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Posted 8 years ago

“I still have not recieved my items which I purchased 9 days ago”

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Posted 10 years ago

“wrong item sent, 3 days without any contact, emails ignored, paypal case is opened, (never pay directly with your credit card to them)”

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Posted 10 years ago

“I have not even received it yet ?!?!?”

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Posted 10 years ago

“Ordered hugo boss socks as a gift but was sent Armani briefs instead I'm sure those who packed them wants their eyes looking at because it states in black and white socks! Will be sending them back not happy at all because they were a christmas present and there is not long to go from mrs steel order reference 110927”

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Posted 10 years ago

Hi Trudy, Sorry to hear about this. Hopefully my team have managed to rectify things for you? Kind Regards, Simon

Posted 10 years ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Under U Reviews