Undercover Experience Reviews

Name: Undercover Experience
Address: 131 Woolwich Road, Greenwich,, London
Rating: 1.07

1.1 Rating 28 Reviews

0 %

of reviewers recommend Undercover Experience

Company Reviews

Questions

Info

About Undercover Experience:

The Undercover Experience offers many of the top names of the lingerie world including Triumph, Panache, Playtex, Freya and Gossard. We show a comprehensive range of styles, in particular in the less common sizes, and a simple selection process allows customers to search by brand, bra size or even by colour group.

Visit Website

Phone:

0208 293 5995

Email:

enquiries@undercoverexperience.co.uk

Location:

131 Woolwich Road, Greenwich,
London
SE10 0RJ

Write Your review

Tell us how Undercover Experience made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered from this company previously, and like other reviews on here did not hesitate to order again. Yet 6 weeks later I am still awaiting my order!!! I have emailed on numerous occasions and not had a reply, I have also tried to contact them by telephone and no answer. The person that eventually emailed me on Friday was called Sarah and did not even apologise for the delay in my order. She said my order would be dispatched within the next few days, when I emailed today (Wednesday) I was told my order would not be in stock until the end of next week. I therefore cancelled my order and will never use them again. I do not know if they are under new management, but the customer service and the communication with this company is absolutely awful. DO NOT USE this company if you want your order to actually be dispatched to you!!!!! Nicky Bishop”

Helpful Report

Posted 8 years ago

“Having ordered from this company before and received good service, I didn't hesitate to order a second time. However, I have been left sorely disappointed and would thoroughly recommend you shop elsewhere. I ordered a bikini in early May. Now, over two months later, I am still waiting for my order and any indication from the company as to when I can expect it. Only one of my emails has been responded to. I was told the missing bottoms would be in stock shortly but this was weeks ago and nothing has arrived. I rang up after three weeks (having been on holiday without my order) and wasn't offered an outright apology or explanation and had to ask them to reimburse me for delivery, which they did. But another six weeks later and I'm still waiting for my delivery. AVOID, AVOID, AVOID!”

Helpful Report

Posted 8 years ago

“I wish I had read these reviews before ordering, I am now in the same position. I placed an order 12.05.2015. I'm still waiting for my order. I have tried to contact them with no response! The only email which I have received from them was to confirm my order. I'm now looking into how long I leave this until I can take action. They need to be stopped and future customers warned of there scam! AVOID AVOID AVOID!!!!”

Helpful Report

Posted 8 years ago

“I returned my item for a refund 3 weeks ago and still nothing. I have emailed twice and had no response. I have called by nobody picks up the phone. Avoid at all costs.”

Helpful Report

Posted 9 years ago

“Don't bother ordering from Undercover Experience. They really believe they are 'undercover' and tell customers nothing about missing orders or non-refunds. They are an experience all right, but not a good one. Avoid at all costs!”

Helpful Report

Posted 9 years ago

“Am trying to get my money back via PayPal as this useless shower have had it for over a month and have delivered absolutely nothing, not even an e-mail of explanation or apology. Avoid them!”

Helpful Report

Posted 9 years ago

“Agree with both comment. Was advised my goods would arrive in 7-14 days now on day 15 despite being advised that one of two items was being despatched on day 9 still waiting for either to arrive. Avoid at all costs, they advertise goods for sale that they do not have in stock. Very poor experience”

Helpful Report

Posted 9 years ago

“RE: The Undercover Experience; I first emailed the retailer before placing my order online and was offered a 10% discount. However, when I placed and paid for my order, no discount was applied. A few days later I phoned to add one other item to my order. The lady on the phone was curt and seemed bothered that she had to pick up the phone. She told me that both items should arrive together in approximately one week and then she cut me off barely saying goodbye. I frequently checked my Order Details and there was never an amendment made reflecting the discount or the additional item I ordered. My inquiries concerning my order were generally ignored except for one reply in which I was told that they would chase up the manufacturer. After that, I never found out what the manufacturer had to say. Following yet another week, and now it's been nearly a month, I filed a dispute with PayPal and the next day, I received a refund from "The Undercover Experience" with NO explanation, NO apology, no words whatsoever. I'm disappointed because I really wanted the items but communicating with them was like trying to pull hens teeth and they never did explain what the situation actually was. In summary, "The Undercover Experience" has a poorly laid website. They DO NOT tell you if items are "out of stock" or "unavailable" and there is no way to know if your order is even in progress. THEY ARE SELLING ITEMS THEY DON'T STOCK THEMSELVES without any assurance that they can even get them for you. BEWARE!!!”

Helpful Report

Posted 10 years ago

Undercover Experience is rated 1.1 based on 28 reviews