UNIQLO Reviews

Name: UNIQLO
Rating: 1.70

1.7 Rating 210 Reviews

17 %

of reviewers recommend UNIQLO

Company Reviews

Questions

Metrics

1.7

Based on 210 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how UNIQLO made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

UNIQLO 1 star review on 26th February 2025

UNIQLO 1 star review on 4th January 2025

Pankaj

UNIQLO 1 star review on 30th December 2024

Lisa Barnes

UNIQLO 1 star review on 17th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve had a really bad experience with my online ordering. I ordered some clothes back In December, after a few weeks of waiting we received an email saying it was delivered. My husband was home all day and we have front door cameras. The next day we gave them a call and told them we haven’t got our package. They told us to wait til Friday and if it wasn’t there call back. After waiting we still had not received anything so we gave them a call. They told us they would look into the matter. After about a week of waiting we got an email saying that after looking into it they see our package was delivered and they would not be resending the order and not give us a refund for the missing order. My husband called back and they said they would refund the order and should be getting a email. I have still yet to see any email and have not seen anything on my bank account.such a lie.Never ever buy qniqlo again.”

Helpful Report

Posted 6 years ago

“I would like to give no stars, if it were possible. I have never ordered from Uniqlo before, and certainly won’t again. I ordered a bra according to the size recommended on the website. When it arrived it was far too small. Obviously to ascertain this I had to remove it from the packaging and try it on. I then read that under garments removed from the original packaging could not be returned. I contacted customer services and they eventually replied with a very brief note, informing me that I could not return the item. I contacted them again, explaining the situation (as above) and noting that all department stores allow customers to try on undergarments. I have been waiting for a response, which I fear will never arrive. I have therefore spent £15 to try on a garment which doesn’t fit me and which I cannot return. I would urge anyone to be sure about their sizing before they order. I will donate this item to a women’s charity and will never order from this firm again. Non existent customer service.”

Helpful Report

Posted 6 years ago

“Ordered 5 items online. Between payment and the confirmation page, the price changed (upwards). Customer service refused to correct the error.”

Helpful Report

Posted 6 years ago

“Will like to give them no star for services. You should not order online. They will never help you once you click on order ok. They told you the order is on the way and can't make any changes but if you click on shipping information then you found there is no shipment in carrier. Very poor service”

Helpful Report

Posted 6 years ago

“Uniqlo is a store that literally does not uphold rights of its customers. The employees there will take your phone just like that and refuse to let you make you phone call with your own phone.”

Helpful Report

Posted 6 years ago

“worst service ever!! PLEASE SAVE YOUR MONEY AND TIME AND DO NOT SHOP AT THIS STORE. I placed an order online. They never delivered it to the correct address. I called and had to wait 45 to get to a representative. The rep was very very very rude. Hung up on me. Called again had to wait 45 more. I said please cancel this order. Take everything back. They said they would put a return request. Now I just have to hope they give me my money back! Yet they said they cant guarantee they will receive it and it would take them 30 days to put my money back after they do !”

Helpful Report

Posted 6 years ago

“worst customer service! waited 40 mins and no one picked up the phone call! The website is even worst, transaction failed when placing the orders no on e in the store can help”

Helpful Report

Posted 6 years ago

“I had a really horrible experience ordering online with Uniqlo. It's been over a week and my order still hasn't shipped and I am having trouble reaching anyone regarding this. If you want to buy something, buy it in the store. The Uniqlo website is completely unreliable.”

Helpful Report

Posted 6 years ago

“Dear Uniqlo, I still haven't receive my recent order i placed on Monday for nxt day delivery. I tracked my ORDER it said delivered to Porch. Firstly I don't have Porch. Lastly this web order has caused me a great deal of stress and inconvenience. Could you issue a refunds .thnks https://t.co/VboNlMLffg”

Helpful Report

Posted 6 years ago

UNIQLO is rated 1.7 based on 210 reviews