Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

UNIQLO Reviews

1.7 Rating 197 Reviews

18 %

of reviewers recommend UNIQLO

Company Reviews

1.7

Based on 197 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how UNIQLO made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

UNIQLO 1 star review on 21st April 2022

UNIQLO 1 star review on 21st April 2022

UNIQLO 1 star review on 21st April 2022

UNIQLO 1 star review on 8th March 2022

UNIQLO 1 star review on 21st February 2022

UNIQLO 1 star review on 21st February 2022

UNIQLO 1 star review on 21st February 2022

7

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the most arrogant and misleading online purchasing experience. The clothes are nice for the price but oh so inconsistent in sizing! So what should one do? Purchase multiple sizes hoping one would fit. And then you are stuck with their horrible return policy. I purchased multiple sizes to try on (no local store). When I attempted to return some of them, I wasn't able to - they disabled the return links on Day 30! According to the return policy, "Merchandise purchased on www.UNIQLO.com must be returned within 30 days of the ship date found on the invoice" I did not receive an invoice, and there is no clear indication on when the "SHIP" date is. I had to assume the ship date was somewhere on the order tracking page (again, in your account you will see "order date" and "delivery date", but no "ship date"). When attempting a return on day 30 from the ship date provided on TRACKING PAGE, I was told I'm outside of return timeframe. Apparently, the customer rep provided *their* ship date that was *NOT STATED IN MY ACCOUNT* and was 1 day before the ship date on the tracking page. So, be aware - you should count 30 days from the "order placement" date rather "shipping" date as they state and then will NOT HONOR. If they wanted to be clear about their return timeframe, they should have said "30 days from the order date". Instead they say "30 days from ship date" which is misleading, as this information is not available on customer's end.”

Posted 1 year ago

“Return policy is ridiculous for on line purchases. If returned in store won't even give a store credit. Also a very long process. $10 to return on line. ☹️ They make it very difficult. It's too bad as I like their clothes.”

Posted 1 year ago

“Uniqlo does not deserve any stars! I will NEVER order online with Uniqlo AGAIN. The online refund/exchange policy is ABSOLUTELY DREADFUL! I exchanged one item in store for a different item of a much greater cost. Despite purchasing this in store, Uniqlo has marked my receipt: 'Exchange only, online order'. BE WARNED!”

Posted 1 year ago

“SHOCKING customer unfriendly returns policy. If you buy in one shop, you HAVE to return to the EXACT same shop not another branch (apparently they've changed this now in the last month). If you buy online - you can NOT return to a shop! If you exchange in a shop, you can then ONLY EVER exchange the item - NEVER get your money back. Si if you want to return an item bough online, you HAVE to PAY for the return postage, even if the size you usually get, is too big or small!!! I just find it SO unbelievably unreasonable and unfair and so unlike most other shops. Its awful that for the privilege of buying something online from them, you have to pay £2.50 to return it if it doesnt fit!!! whereas if they let you return in store, there wouldnt be a postage /courier cost to pay at all. I will NEVER shop there again and would encourage everyone to boycott it until they change these ridiculous policies .”

Posted 2 years ago

“Quality of garments is excellent but customer service is rubbish. The woman I spoke to on the phone treated me with contempt, did not listen and interrupted. Returns - fiendishly difficult and complicated. I certainly will not be using their online ordering again.”

Posted 2 years ago

“Customer service is terrible and irresponsible. They cooperate with Fedex, always indicate delivered but never show up or more than 2 weeks late. Never purchase Uniqlo again.”

Posted 3 years ago

“Customer service is non- existent. Have sent emails with no reply from Uniqlo, and I have tried to call many times with no luck. The error that I am trying to correct was theirs. I really liked their clothes, but I am not going to pay for items if I can't get reasonable customer service. No stores near me, so I have to order online.”

Posted 3 years ago

“One thing thats certain is that the workers are not human, they are either snails or turtles because they take too long to deliver, refund and reply. They seem to be very unattentive to their work and dont value our time, anyways this was my experience and everybody has their own.......”

Posted 3 years ago

“terrible return policy, creates bad customer experience. I will never buy from a UNIQLO store again.”

Posted 3 years ago

“Unfortunately I've had a similar experience to many people, wish I'd checked trustpilot and other reviews before buying .. Returned items (they don't provide a QR code to make this easy like other companies) Dec 9th along with an Amazon item. Received the refund from Amazon the same day. I'm currently still trying to get the refund processed by Uniqlo "they're looking into it" - have the tracking number from the Hermes pick up and everything. Avoid buying online with this company!!!”

Posted 3 years ago

“Worst customer service ever. Tracking device on website does not work. Chat feature on website: No response for over 30 minutes. No phone number for customer service provided on website. Once I googled number, was on hold 15 minutes, then got an agent who was of no help. Said he would transfer me to supervisor . . . and I got disconnected. Think I'll ever shop with this company again? Also: Why is there no option for ZERO stars? I got ZERO service.”

Posted 3 years ago

“You've earned another poor review. Uniqlo is refusing to refund an umbrella when it bent out of shape in light winds on first use. Rubbish products and refuse to refund, despite statutory short-term right to reject under CRA 2015. "we have not deemed the condition of this item as a result of a manufacturing fault. We believe that this is the result of wear and tear and so we are unable to assist you further on this matter. We appreciate the time in allowing us to investigate this further."”

Posted 4 years ago

“It pains me to say this but Uniqlo India is the most untrustworthy brand ever to be seen in an international market. Being an active shopper at various international brands, I would say that Uniqlo India provides the worst customer service. More you trusted the customer service, the worse the experience was. Never do I have to face such an issue with other brands like zara, manago, michael kors but Uniqlo India is terrible. Various products of Uniqlo India have shown quality worse than clothes found on the streets of Lajpat nagar or Rajouri garden. After one use you can basically throw the product because the material is made of such a degraded class of material. It seems to me like a factory of selling cheap quality with expensive prices. shame on you Uniqlo India, you should not be a part of anyone's shopping experience.”

Posted 1 year ago

“Worse return policy ever. I will never purchase from them again”

Posted 1 year ago

“Took 10 days to ship out the order. Xmas will be over, Winter will be over..... be careful!”

Posted 1 year ago

“Pathetic customer service and no solution given by the team Worst experience ever CCTV footage shows the mark on the jacket and they are not willing to explain or exchange”

Posted 1 year ago

“Return policy is horrible. 24 hour Live chat is a lie . You may speak to a BOT however any customer service is 9AM-6PM. I was told to call store directly and speak to their manager, but there is no way to call a store directly for assistance. Long story short l am stuck with shirts l would have loved to exchange for a different item.”

Posted 1 year ago

“NEVER SHOP HERE AGAIN!!! Worst return policy ever... during COVID!!! Returned a gift I got for a friend's daughter. Missed 30 return by a week... it is COVID.. I am high risk... I don't go to malls!!! Wouldn't take return even though I had receipt. Most other retailers have a 60-90 day return policy or longer during COVID!! Spoke to customer service online. They said they escalated it to a supervisor who said she would speak to store to have them accept the return and store would email me within 48 hours. NEVER HAPPENED. Waited about a week or so, still nothing so I called again. Same response. This time I got stock response email from store with the same bs the store gave me. Called a third time and once again said they would resolve and I would hear from store. I got an email from store saying they would accept the return if it was within 2 months!!! ARE YOU F@#KING KIDDING ME?!?! It has now been over 2 month and I had even emailed them the copy of the receipt! I called a 4th time, they escalated and then the supervisors had technical problems and couldn't talk to me. I got a lame email saying he/she had technical problems and they couldn't help me. I WILL NEVER EVER SHOP HERE AGAIN AND WILL ENCOURAGE ALL OF YOU AND MY FRIENDS TO DO THE SAME!!!”

Posted 2 years ago

“Horrible return policy…I will NEVER buy from them again. I purchased a few items online…when I brought them back to my nearest Uniqlo to return (obviously unworn with tags attached) they said I couldn’t return them because they were purchased online and not at that exact store. Wtf!?! I mow have to pay $7 shipping and ship them back myself.”

Posted 2 years ago

“Good quality products, quick delivery - have used them frequently and no complaints.”

Posted 2 years ago

«
1
2
»

UNIQLO is rated 1.7 based on 197 reviews