UNIQLO Reviews

Name: UNIQLO
Rating: 1.74

1.7 Rating 197 Reviews

18 %

of reviewers recommend UNIQLO

Company Reviews

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Metrics

1.7

Based on 197 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UNIQLO 1 star review on 21st February 2022

T Baillie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love Uniqlo's products, but their customer service is a true disaster. I returned some items from an order and received confirmation that the package was received in the Uniqlo warehouse. No refund appeared on my account. It took me two (very long) phone calls (and several weeks) to eventually learn that the refund had failed. (No one from Uniqlo informed me of this before I called.) It wasn't until my fourth phone call and my insistence that I speak to a manager that I learned that the refund had failed multiple times as a result of a technical error on Uniqlo's end. Then, in my FIFTH phone call, I learned that this technical error had been logged already a week prior to that fifth phone call, yet nothing had been resolved. All the "supervisor" could do was "reach out" to that department. Before realizing that the refund for my first order was going to be such a mess, I ordered some replacement items and requested in-store pickup. I was never notified that the items were available in the store, and approximately 10 days after I placed the order I (ironically) received a credit on my account for the new order. After two phone calls to customer service, I was able to discover that the items were never logged in at the store and were sent back to the warehouse.”

Helpful Report

Posted 4 years ago

“I ordered 5 items online that were the incorrect size. So, I called the customer service, which underestimates the wait time on the phone. I asked how I could exchange the items, and they notified me that the only way to exchange the items is in a physical store, where they would assist me, and there is no way to see if they have the items in stock or to have the items reversed. After waiting in line for 20 minutes to exchange the items, I was notified that I had to go find the five items independently. Then I was told that they could only exchange four or the items because one was an online exclusive. However, the manager said that if I called the customer support, they should be able to exchange the online exclusive item. When I called the customer support, they said that they do not re-ship items, so the only thing I can do is to return the item. So, basically, there is no way to exchange anything that is an online exclusive, which is fine, but it should say that on the website, and the first customer service representative should have said that on the first call. I will be going back tomorrow to return everything and will no be buying from here again. The reason that I have Uniqlo two stars is that their clothing is pretty good quality for the price point, but it's not worth the hassle, the unknowledgeable customer service representatives, or a business where the services offered do not communicate or work together.”

Helpful Report

Posted 5 years ago

UNIQLO is rated 1.7 based on 197 reviews