“Awful customer service experience. I ordered a €120 coat online, expecting it to be black as described. To my disappointment, the coat was a different color. Even after providing clear pictures showing the discrepancy, customer service failed to offer a solution, leaving me responsible for the return fee. This experience has left me extremely dissatisfied, and I won't be making future purchases from them.”
“You cannot return items ordered online to the store. There is no reason for it other than trying to manipulate customers spend more money with them. They say it's because it's a different warehouse. Funny enough you can exchange items ordered online for items from the store. Then all of the sudden a different warehouse stops being a problem. Shady.”
“Packaging of UNIQLO products varied from paper to plastic bags, and when I had to return items brought at shop, they examined the packaging carefully and said 'oh, this part of package is little bit damaged' and because of that they refused to accept th ereturn. It is so horrible, it is not very fair, either.”
“It pains me to say this but Uniqlo India is the most untrustworthy brand ever to be seen in an international market. Being an active shopper at various international brands, I would say that Uniqlo India provides the worst customer service. More you trusted the customer service, the worse the experience was. Never do I have to face such an issue with other brands like zara, manago, michael kors but Uniqlo India is terrible. Various products of Uniqlo India have shown quality worse than clothes found on the streets of Lajpat nagar or Rajouri garden. After one use you can basically throw the product because the material is made of such a degraded class of material. It seems to me like a factory of selling cheap quality with expensive prices. shame on you Uniqlo India, you should not be a part of anyone's shopping experience.”
“used to be a good customer of uniqlo while i was living in uk. they are terrible at customer service and they have the worst return policy ever. I bought a jacker on discount for 150 euros . I wanted to exchange if another size. they told me i need to return my it first and they purchase it from the online store at the current price. the original price is 180euros . they said "we are sorry we can't exchange ur jacket for the discounted price" if i want another size u will have to pay 180euros not 150euros the price u bought it. its the first time i get to hear that answer from a company. such a joke. I am going to get my money back . I won be giving them any money again in my life.”
“Couldn’t return dress shirt that had defective stitching on a shoulder, basically ripped. Customer service profusely apologized, but didn’t offer any help ( my husband threw away tag) We will take our business elsewhere from now on. Why it has to be so difficult to return? Don’t they have insurance policy for such a mishaps?”
“I used to really love the brand (they offer great quality and well-made basics at really attractive prices) but after several terrible customer service experiences I have now officially decided not to ever do business with them. Last straw was bringing back some items from an online order to their Montreal store and being told that they would not accept them back, because online purchases have to be sent back via FedEx only (they would not accept to take the items back and give me a store credit either, which I was prepared to accept, because of some obscure excuse about their cash register system). So I carried a box all the way to their store for absolutely nothing, and now had to carry it back home and will now have to find a FedEx location (another special circle of hell), because their own stores do not honor their own returns. Tried calling customer service only to be told that they could not do calls, only chats. Really an overall awful experience, the customer is really not at the center of their business model. Will boycott deliberately for that reason. Shame also that a company that projects supposedly environmental values had me carry this return back and forth for nothing and is now requesting that I spend even more gasoline to send it back to their warehouse via a third-party provider… actions speak louder than words!”
“Uniqlo customer care service India is worst of the worst… don’t ever shop online. I have received only part of my order and when I placed my complaint they just washed their hands off. When I contacted the consignment company they said that they received only one item from the Uniqlo while on the other hand the Uniqlo people are not ready to provide with documentation proof stating that they have sent all the items together. So, whom shall I held responsible?”
“Pathetic customer service and no solution given by the team
Worst experience ever CCTV footage shows the mark on the jacket and they are not willing to explain or exchange”
“Don’t do online orders with them. I had an awful experience. It’s a long story and it still makes me upset thinking about it. I paid $19 for priority shipping and it wasn’t delivered on the promised date. I contacted them and they told me that they’ll stop the shipment, but it was still delivered… in order for me to get a refund, I have to pay extra to ship it back. Plus their help service is awful! I contacted a couple of time, and nothing was done. The last time I contacted, they finally gave me the shipping label free of charge. So I sent the package back to them. But it will take them up to 4 weeks to give me the refund and I might not getting the $19 I paid for the shipping… it’s just not worth it for me to shop online with this brand.”
“Can't figure out how to filter out the baby girls clothes to only see boys clothing. Can't filter by fabric too and only wanting certain fabrics to view. Can't filter by pajamas!!! Weird. Tried the online chat to ask and its a robot. No phone number on the website (unless its buried somewhere weird) so closed the page and not considering this business for shopping.”
“OK my problem is is getting stuff that you ordered online on the store where you choose and the people there are too lazy or maybe they don’t know how to operate the computer and check if there’s already in the back they asked me so much question for a simple jacket I got my government issued ID state ID New York And still they saying that they can’t check my jacket if it’s already there but I spoke with the customer service yesterday and they told me just to go there and present mic ID and they will help me get my jacket which I ordered online do you have to change the kind of customer service and helping a customer who already paid for the jacket to find a jacket or take the extra effort and look for the jacket in the back the manager I guess said and he said he doesn’t have any record with it but that doesn’t apply to any store that got they ordered online and you should be able to have a record about stuff that come in your store so I’ll give you guys one star for customer service”
