UNIQLO Reviews

1.7 Rating 197 Reviews

18 %

of reviewers recommend UNIQLO

Company Reviews

Questions

Metrics

1.7

Based on 197 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Customer Service

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How does UNIQLO deliver?

Helpful Report

(4 weeks ago)

UNIQLO delivers items by Courier and Postal Service.

Helpful Report

(4 weeks ago)

100.00%

Industry Average

“ Great quality products, easy online ordering, good communication throughout, very speedy delivery free for many products - my two orders were both delivered for free within less than 24 hours from online confirmation; very easy and free returns through a local grocery shop. ”

- Marina Zaretskaya

“ Items where as they said very pleased with the delivery service could not fault it ”

- Anonymous

“ Gave me delivery charge back within two days of stating I was returning item, excellent communication too. ”

- Anne da Costa

UNIQLO Reviews

Delivery - Fast