UNIQLO Reviews

1.7 Rating 198 Reviews

18 %

of reviewers recommend UNIQLO

Company Reviews

Questions

Metrics

1.7

Based on 198 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does UNIQLO deliver? How long does UNIQLO take to deliver? Does UNIQLO deliver on time? How is accuracy and good condition of items delivered by UNIQLO?

Returns

How is UNIQLO returns process?

Customer Service

How can I contact UNIQLO? How quickly does UNIQLO resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of UNIQLO.

Visit Website

How is UNIQLO returns process?

Helpful Report

(1 day ago)

Greater than 95% of reviewers feedback is UNIQLO returns process could be better.

Helpful Report

(1 day ago)

0.00%

Industry Average

“ Common technology allows businesses to process returns with only the receipt to original form of payment. ”

- Anonymous

“ Terrible returns policy and terrible customer service team giving out incorrect information, stating that because I requested a refund rather than stating exactly that I 'wished to cancel the contract" they would not refund me. Wow. ”

- Anonymous

“ Loyal customer for years but encountered it’s terrible new returns policy where basically you have to pay to try online only items, even though it was click and collect - well you might have made some money by making me exchange this time but I won’t be using your shop again in a hurry ”

- Chris

UNIQLO Reviews

Returns - Difficult