Up&Up Reviews

Name: Up&Up
Rating: 3.41

3.4 Rating 54 Reviews

57 %

of reviewers recommend Up&Up

Company Reviews

Info

About Up&Up:

Friends helping friends

That's the spirit from which up&up was born. Four years ago, my friend came to me to chat about renewing his apartment lease. He was fed up with how much rent he had paid ($1,000/m over 5 years is $60K!) and that he wasn't able to benefit from the rise in home prices. He was approved for a mortgage but still couldn't buy a home because he couldn't afford the down payment.

I offered to help and we partnered to buy his home together. We split the down payment, split the mortgage payments and he paid me a percentage of what the house would rent for on the share I owned. Because our splits were based on our down payments and rents were obvious from the market, we both knew this was a fair deal amongst friends.

We quickly realized this was a product that could help many Americans who want to stop paying rent and get into their first homes sooner. The vision is powerful but simple - let's build a business on the premise of making fair partnerships, the same type as we did with friends and family, and help as many people achieve homeownership as possible.

Visit Website

Phone:

855-908-0600

Email:

success@upandup.co

Location:

10 Grand Street, Suite 700
11249

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick and easy process. Also the option to purchase and build equity while renting is pretty great. Especially in this housing market!”

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Posted 3 years ago

Hi B, Thank you for taking the time to write us this amazing review! We're thrilled you're excited about the program and so happy you had a positive experience. If there's anything else we can do to help, please don't hesitate to let us know! Warmly, Amanda Team Up&Up

Posted 3 years ago

“The staff at Up&Up were professional and efficient. The application process was also very user friendly . My calls were also returned in a timely manner whenever I had any questions.”

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Posted 3 years ago

Hi Jerry, Thank you for the wonderful review! We're so glad that you've enjoyed your experience with us. Please don’t hesitate to let us know if there’s anything we can do to help! :) Warmly, Team Up&Up

Posted 3 years ago

“All around great!!!”

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Posted 3 years ago

Hi Ian, Thank you for the wonderful review! We're so glad that you've enjoyed your experience with us. Please don’t hesitate to let us know if there’s anything we can do to help! :) Warmly, Team Up&Up

Posted 3 years ago

“Their level of professionalism and communication was well beyond our previous experience when renting. Abby was extremely helpful in meeting us to walk us through the property and run through how their policy works. Kudos to the entire up&up team ~ from the initial phone call, to the leasing paperwork, to getting the keys. I would recommend this company to anyone looking for a quick and painless experience in this crazy market.”

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Posted 3 years ago

Hi there! Thank you for taking the time to tell us about your wonderful experience! We're so glad that we could help provide a seamless way for you to find your new home. If there's anything we could do to make your experience even better, don't hesitate to let us know! Warmly, Amanda Team Up&Up

Posted 3 years ago

“Very smooth process from initial application to moving in. Quite satisfied.”

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Posted 3 years ago

Hi Shane, Thank you for taking the time to write this review! I'm so glad you enjoyed your experience with us. Don't hesitate to let us know if there's anything we could do to make your experience even better. :) Warmly, Amanda Team Up&Up

Posted 3 years ago

“Throughout my entire process starting from the application process to handing me my key to my new home has been really a friendly, patient, and punctual experience. I personally would like to thank Ms Abby. She’s very sweet and professional, They most definitely earned a 5 ⭐️”

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Posted 3 years ago

Hi there, Thank you for taking the time to tell us about your wonderful experience. We agree that Abby is a total rockstar! If there's ever anything more we can do to help, please don't hesitate to reach out. :) Warmly, Amanda Team Up&Up

Posted 3 years ago

“After initial connection, not only were internet links fouled and/or not working, the sales staff was on the point of harassing during a weekend. Not once, twice or three times, but 4 times during the weekend i kept getting hounded to finish the application. After connecting to the website, there was a discrepancy in the stipulations, website said one thing, person or text would contradict and state something else. TOO many inconsistencies for me to work with this company”

Helpful Report

Posted 3 years ago

Hi Kody, Thank you so much for taking the time to share your thoughts with us. We're so sorry that your experience with us didn't meet your expectations. We've fixed the link issue you referred to and will be monitoring the situation to make sure it doesn't happen to other customers going forward. We also want to make sure the information we give is consistent across the board, so if you would be open to sharing the discrepancies you found, we would be happy to address them. If you are open to sharing more details about your experience, we'd love to hear your feedback so that we can make sure you have a wonderful experience working with us next time. Please reach out to us at success@upandup.co at any time. We look forward to hearing from you. Warmly, Amanda Up&Up Customer Success

Posted 3 years ago

“They are phenomenal!!!! They really work with you to make the process as smooth as possible. Big shout out to Abbey here in Atlanta area.”

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Posted 3 years ago

Hi there! Thank you so much for taking the time to leave us a review. We're so happy that you had a positive experience with us and with Abby - we agree that she's amazing! Don't hesitate to let us know if there's anything we can help you with. Warmly, Amanda Team Up&Up

Posted 3 years ago

“Very happy with our home. Any issues that have needed fixing concerning the house have been addressed in a timely manner with a satisfying outcome.”

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Posted 3 years ago

“There have been occasional situations that require me to speak with an associate from Up and Up, and I have had a good experience with them.”

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Posted 3 years ago

Hi Stephanie, thank you for the wonderful review! We're so glad that you've enjoyed your experience with us. Thank you for being an awesome partner renter! :)

Posted 3 years ago

“Unprofessional, invasive, and impolite. After I enquired, and was urged to 'act quickly', I immediately planned a "self tour". Problem with the lockbox, never got in to the house. The following day was informed the house was off the market, then the day after back on. I have been called several times and told my application is incomplete. All this to view a crummy rental?”

Helpful Report

Posted 3 years ago

Hi M - Thank you so much for taking the time to bring this our attention. We're so sorry that your experience with us didn't meet your expectations. Our homes do move very quickly so we encourage all interested individuals to complete their applications as soon as possible! If you are open to sharing more details about your experience, we'd love to hear your feedback so that we can make sure you have a wonderful experience working with us next time. Please reach out to us at success@upandup.co at any time. We look forward to hearing from you. Warmly, Amanda Up&Up Customer Success

Posted 3 years ago

“Was asked to list my husband as my brother to avoid people from being "uncomfortable." Left this on the Facebook Review for them, and was then told if it wasn't removed I couldn't move into my house. Absolutley no regard for the health and well being of customers. After several attempts to get issues taken care of and being told to contact my renters insurance, I began fixing things on my own. The house should have never passed inspection. Literally pipes held together with tape which eventually led to the basement flooding. Walls would begin to crumble due to this issue as well due to this same issue. We've also had electrical issues due to bad/faulty wiring. The garage door they replaced fell on my car as I was leaving causing thousands in damage and rendering the vehicle useless. Again, nobody cared. Currently they are claiming I owe nearly $6,000 in rent. The ledger they provided is filled with mistakes. My rent is caught up, proven by bank statements. Speaking with an attorney as I have been from the beginning. Beware of this company. They are NOT one of the good guys.”

Helpful Report

Posted 3 years ago

Hi Chris, Thank you for taking the time to share these concerns. We're disappointed to hear about your leasing experience. The interaction you reported does not represent our views or values as a business and we will investigate the incident thoroughly. Here at Up&Up, we see our renters as partners, and it is our top priority to ensure that our renters are treated fairly and with the utmost respect. As it pertains to the rent owed issue, our team has made several attempts to work with you on a resolution and as per our last email, are waiting on copies of the bank statements you referred to. We are surprised and sorry to hear about your maintenance concerns - based on our records, we only received one maintenance request from you in February 2020 regarding a question about your heating system. Please don't hesitate to report the additional issues you have identified so that we can address them promptly. We will continue to try to reach you to address these concerns and hope that you'll make the choice to work with us. Warmly, Up&Up Customer Success

Posted 3 years ago

“I have been physically in the house I am renting for about 45 days. I had to threaten to move out if the (undone work, that should had been completed, before I had moved into this house). They fixed the problems. I don't recommend renting from this company, I moved from Virginia and had no one to check this house for me. I moved in on a blind hope. I also moved out of a 2 story and the electricity bill is higher here and I believe the HVAC unit is too small for this house. This company is definitely all about stuffing their pockets and screwing the unsuspecting tenants.”

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Posted 3 years ago

“A complete waste of time and energy. They constantly have you fill out applications on homes they have no intentions buying. This company should be reported because there is definitely some shadiness going on here. False advertisement at it’s finest.”

Helpful Report

Posted 3 years ago

Hi Paige, Thank you so much for taking the time to bring this our attention. We're so sorry that your experience with us didn't meet your expectations. It's our goal to help each one of our prospective renters find the perfect home. Each time a renter completes an application, we submit a bid on the home they applied for. Unfortunately, we don't always win every bid that we submit. The markets we operate in are highly competitive, but we make every best effort to acquire the homes that our renters are interested in leasing. Upon reviewing your experience with us, we realized that we failed to communicate effectively with you about the status of the bids we made. It was our responsibility to keep you up to date on the outcome of those bids, and we apologize for the gaps in communication. Going forward, we're working on ways to make sure that this doesn't happen again! If you are open to sharing more details about your experience, we'd love to hear your feedback so that we can make sure you have a wonderful experience with us next time. Please reach out to us at success@upandup.co at any time. We look forward to hearing from you. Warmly, Up&Up Customer Success

Posted 3 years ago

“Every single time I inquired about a home all of a sudden it was no longer available. Mind you this happened literally 8 times. But then the company would constantly send you information on the homes you’re not interested in. Then I was told that the owner of a home accepted their offer and congratulated me on my “new home” to only be told days later that the home wasn’t worth the price they were willing to pay. This company is beyond sketchy. Please don’t allow this company to waste your time like they did mine.”

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Posted 3 years ago

“Super sketchy. The home I wanted was "bought out" and the other homes were really bad alternatives. They keep buying up the homes in the area but these homes sit on the market and no one takes them. Wasteful.”

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Posted 3 years ago

“This company is horrible, they told me I had 2 evictions, several collections and 2 criminal charges on my credit report so they couldn't help me but was able to send me to the credit Bureau. I submit a request for my credit report and disputed the Up & Up decision. Nothing, nothing, nothing on my credit report and had a credit score of 694 she told me it was 619 no evictions, criminal charges nor collections. This company wouldn't respond back and kept me running around for 2 weeks. They are horrible. Please make sure that you know exactly what your credit is before working with them and make sure you have all your T's and I's crossed and dotted before they pull your information.”

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Posted 3 years ago

“This company will put really nice homes for rent that they have no intentions of renting out. You show interest in the really nice home and they have you apply to see it. They continue to say they’re waiting for the place to be cleaned or say it’s not ready yet to look at until a certain date. Which is cool, fine. But the day before you’re about to go look at it, it’s already magically rented, even though the home wasn’t even “ready to show yet” then they offer you some crappy other properties to look at that they have for rent. I’m sure the homes are nice but the company is crooked. Do with this information what you want”

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Posted 4 years ago

“It was great!”

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Posted 4 years ago

“The house is nice but feel a bit let down in some of the service areas.”

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Posted 4 years ago

Thank you Dan. We apologize for any mishaps on our end with servicing. Please don't hesitate to reach out to Charlie at "charlie@upandup.co" or our main servicing line at 314.266.3639

Posted 4 years ago

Up&Up is rated 3.4 based on 54 reviews