Up&Up Reviews

Name: Up&Up
Rating: 3.41

3.4 Rating 54 Reviews

57 %

of reviewers recommend Up&Up

Company Reviews

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About Up&Up:

Friends helping friends

That's the spirit from which up&up was born. Four years ago, my friend came to me to chat about renewing his apartment lease. He was fed up with how much rent he had paid ($1,000/m over 5 years is $60K!) and that he wasn't able to benefit from the rise in home prices. He was approved for a mortgage but still couldn't buy a home because he couldn't afford the down payment.

I offered to help and we partnered to buy his home together. We split the down payment, split the mortgage payments and he paid me a percentage of what the house would rent for on the share I owned. Because our splits were based on our down payments and rents were obvious from the market, we both knew this was a fair deal amongst friends.

We quickly realized this was a product that could help many Americans who want to stop paying rent and get into their first homes sooner. The vision is powerful but simple - let's build a business on the premise of making fair partnerships, the same type as we did with friends and family, and help as many people achieve homeownership as possible.

Visit Website

Phone:

855-908-0600

Email:

success@upandup.co

Location:

10 Grand Street, Suite 700
11249

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cool experience but it was a horrible experience from start to finish. Had a good experience when it was homevest and then went downhill with the name change. Lots of hidden fees, customer service leaves much to be desired. There’s no number to call to address concerns. Email correspondence is frustrating. Constant overpromising and underdelivering. Tons of mistakes on their end and then they won’t even do anything to correct those mistakes. Just give a “too bad, good luck” attitude about it. It’s obvious they don’t care about their customers or care enough to provide a good experience whatsoever.”

Helpful Report

Posted 6 months ago

“When we first started trying to find a place to live it was a nightmare and Up&Up seemed to be the only place that made an effort to get people into their homes. It is a rent to own - but the plus is there no required commitment to own/buy. The problem is, Up&Up has a commitment issue on its own. We've only lived in our house since the beginning of summer and every single time we've needed anything it has been a nightmare. The first time we had a maintenance request it took almost a month to get it done. It included our master bathroom toilet coming off the floor (the handyman couldn't believe they let us move in with it like that), which it had been doing since move in. He also shared concern because the carbon monoxide detectors were ancient, so he had to replace that as well. The third issue was the gas stove that was smoking and emitting horrible fumes when used. Thankfully once the handyman requested a new one given the circumstance, it only took about a week to get a new one. But this was after a month of trying to get something scheduled (not to mention we JUST moved in). Now, here we are in November and we haven't had trash pick up in three weeks, and we've had another two, almost three week, maintenance request where nothing was scheduled or handled. THREE TIMES someone was scheduled to come out and they never showed. This was for a plumbing issue with the garbage disposal, and an outlet issue. (Which had to be replaced because it was OLD.) I've called and emailed constantly about the trash pick up and no one will resolve it. We've been paying for trash in our fees for rent every month but the county told us we actually weren't supposed to have service during any of that time due to the property owner not paying for the account. Because we are renters, we aren't allowed to fix the account; it has to go through the property owner. Up & Up and been ZERO help in getting this resolved. Meanwhile, we have trash bags piling up on the property with nowhere to take them. Which is what prompted me to write this review. Getting into the home was relatively easy, but you simply don't matter to Up & Up once you're in. They push that you handle maintenance issues on your own, and now I know why. But as a renter, I'm not coming out of pocket for issues on the property that aren't my fault. If anyone sees this and has advice, I'm looking into complaining with the county. They are required to provide this service to us (Up & Up) per our lease, so I might have to make a bigger deal than I wanted to.”

Helpful Report

Posted 6 months ago

“I'm Gary please don't use them too much time wasted its been not a year at our place and they can't fix our leak in the basement. but they can tell you we will fix it. too many contractors we had 5 but they won't give our money back it's been doing this from day one.”

Helpful Report

Posted 2 years ago

Hi Gary, Thank you so much for taking the time to bring this our attention. We're so sorry that your experience with us didn't meet your expectations. Our Customer Success team always does its best to resolve maintenance requests in a timely fashion and we will be reviewing the concern you shared. If you are open to sharing more details about your experience, we'd love to hear your feedback so that we can make sure you have a wonderful experience with us next time. Please reach out to us at success@upandup.co at any time. We look forward to hearing from you. Warmly, Amanda Up&Up Customer Success

Posted 2 years ago

Up&Up is rated 3.4 based on 54 reviews