Up&Up Reviews

Name: Up&Up
Rating: 3.60

3.6 Rating 50 Reviews

62 %

of reviewers recommend Up&Up

Company Reviews

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About Up&Up:

Friends helping friends

That's the spirit from which up&up was born. Four years ago, my friend came to me to chat about renewing his apartment lease. He was fed up with how much rent he had paid ($1,000/m over 5 years is $60K!) and that he wasn't able to benefit from the rise in home prices. He was approved for a mortgage but still couldn't buy a home because he couldn't afford the down payment.

I offered to help and we partnered to buy his home together. We split the down payment, split the mortgage payments and he paid me a percentage of what the house would rent for on the share I owned. Because our splits were based on our down payments and rents were obvious from the market, we both knew this was a fair deal amongst friends.

We quickly realized this was a product that could help many Americans who want to stop paying rent and get into their first homes sooner. The vision is powerful but simple - let's build a business on the premise of making fair partnerships, the same type as we did with friends and family, and help as many people achieve homeownership as possible.

Visit Website

Phone:

855-908-0600

Email:

success@upandup.co

Location:

10 Grand Street, Suite 700
11249

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Michale A

Alex

Up&Up 4 star review on 18th December 2019

Amanda

Anonymous

Anonymous // 01/01/2019

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“I am currently a renter and want to share a tad bit of my experiences so far. First of all the pipes were nearly jammed when I moved in. Of course I did t know this until water started backing up in the bathtubs and showers about a month after I moved in. By backing up I mean brown water and toilet paper coming into the tub and shower. I later found out that the laundry pipes were leaking in the wall and onto the floor. When the Hispanic guy came to fix it, he told them that it was because there were several sanitary napkins and tampons in the pipes. lol Now we know me, a black woman, did not do that lol. FYI…the renters prior to me were Hispanic..ijs. Anyway, they charge ME half of the repair price. So basically, everyone you call them for a repair, you get charged half of the repair price. I had electrical problems for a whole year. They kept sending repair people but would not authorize them to fix it. One repair guy told me the home needs rewiring. They will patch and patch but not actually fix anything and you get charged half of the repair costs lol. I moved in two years ago, yes the lease is for 2 years but it goes up after the first year. I’m waiting on my daughter to finish the school year out so we can go. This company is a rip off. Rent at your own risk.”

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Posted 6 days ago

“Cool experience but it was a horrible experience from start to finish. Had a good experience when it was homevest and then went downhill with the name change. Lots of hidden fees, customer service leaves much to be desired. There’s no number to call to address concerns. Email correspondence is frustrating. Constant overpromising and underdelivering. Tons of mistakes on their end and then they won’t even do anything to correct those mistakes. Just give a “too bad, good luck” attitude about it. It’s obvious they don’t care about their customers or care enough to provide a good experience whatsoever.”

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Posted 3 weeks ago

“When we first started trying to find a place to live it was a nightmare and Up&Up seemed to be the only place that made an effort to get people into their homes. It is a rent to own - but the plus is there no required commitment to own/buy. The problem is, Up&Up has a commitment issue on its own. We've only lived in our house since the beginning of summer and every single time we've needed anything it has been a nightmare. The first time we had a maintenance request it took almost a month to get it done. It included our master bathroom toilet coming off the floor (the handyman couldn't believe they let us move in with it like that), which it had been doing since move in. He also shared concern because the carbon monoxide detectors were ancient, so he had to replace that as well. The third issue was the gas stove that was smoking and emitting horrible fumes when used. Thankfully once the handyman requested a new one given the circumstance, it only took about a week to get a new one. But this was after a month of trying to get something scheduled (not to mention we JUST moved in). Now, here we are in November and we haven't had trash pick up in three weeks, and we've had another two, almost three week, maintenance request where nothing was scheduled or handled. THREE TIMES someone was scheduled to come out and they never showed. This was for a plumbing issue with the garbage disposal, and an outlet issue. (Which had to be replaced because it was OLD.) I've called and emailed constantly about the trash pick up and no one will resolve it. We've been paying for trash in our fees for rent every month but the county told us we actually weren't supposed to have service during any of that time due to the property owner not paying for the account. Because we are renters, we aren't allowed to fix the account; it has to go through the property owner. Up & Up and been ZERO help in getting this resolved. Meanwhile, we have trash bags piling up on the property with nowhere to take them. Which is what prompted me to write this review. Getting into the home was relatively easy, but you simply don't matter to Up & Up once you're in. They push that you handle maintenance issues on your own, and now I know why. But as a renter, I'm not coming out of pocket for issues on the property that aren't my fault. If anyone sees this and has advice, I'm looking into complaining with the county. They are required to provide this service to us (Up & Up) per our lease, so I might have to make a bigger deal than I wanted to.”

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Posted 3 weeks ago

“I've been with upand for 4yrs now and it was a great start, but after my lease was up at my old property they took 3000 out my wallet saying them went down in value and that I needed to have it appraised to get my wallet back up to par, this was after I renewed the lease. So I stuck it out and waited only to find out I'm still not getting my wallets value. So I spoke with a Mr. Needham who said that he would help me to get an appraisal to see if that would help and said that if I moved out and got another one of their properties he would help me. So I moved to a new property and waited only still to not have an appraisal done and they still kept my wallet the same -3000. Once I get to the new property I moved (Brand New) the Ac unit does not work well. They send out 3 different tech who still can't fix the ac and give me temp ac to put in the windows. (CRAZY) Saying that because this a new property I'm under warranty. How about 30days later they charged for the service and the ac still not fixed. I began to reach out to the office because they will not let you pay until the maintenance fee is paid. So I paid because my rent was due and avoid a late fee. Afterwards I start reaching out to their management team to only get a run around. No one follows up, no one picks up the phone except for the leasing team. And they are no help.... it was good start but afterwards of setting goals and trying to be good sport about the whole deal. I finally came to the conclusion that this company is not right me. I even reached out to Micheal Wong who is the founder of the company only to be disappointed again. (No Response from him) see att: In any business communication is key. I really had high hopes of completing a home buying process with them but after the experience I'm getting and receiving....I'm no longer wanting to be a part of this company attributes.”

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Posted 1 month ago

“SCAMMERS!!!”

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Posted 5 months ago

To whom it may concern, Your concerns are taken very seriously, and I’d like to understand what went wrong. We strive to maintain transparency and integrity in all our dealings, and I regret that we did not meet your expectations. Please reach out to us directly at success@upandup.co so we can discuss your experience and work toward a resolution. Your feedback is valuable, and we’re committed to improving our services. Thank you for bringing this to my attention. Warmly, Up&Up Team

Posted 2 months ago

“It is impossible to ever get a response or talk to a human person. We had issues that we called and called about and no one ever answered. They said they remodeled the home and they did, but it was a cheap remodel. DO NOT USE THIS COMPANY!”

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Posted 7 months ago

To whom it may concern, Thank you for taking the time to share your feedback. I sincerely apologize for the frustration you experienced in reaching our team and for the issues you encountered with the remodel. We strive to provide excellent service and it’s clear we fell short in your case. Your concerns are important to us, and we would like to personally address them. Please reach out to our customer success team directly at succes@upandup.co, and we will do our best to resolve the issues you’ve faced. We appreciate your input as it helps us improve. Thank you for your understanding, and we hope to hear from you soon. Best regards, Up&Up Team

Posted 2 months ago

“Well we are still having issues with this company it's been a minute since I've tried to contact them for anything please don't use this company.wasteof money there are not a professional regardless of what they show and tell you.we rent here.and they never call you back to fix there homes.please stay away.bad company.rain water is filling up this old sumpump in our house smelling like sewage and the light in our living room we called them three weeks ago no response.sad company .but it's your choice don't make a bad one like we did.”

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Posted 1 year ago

“I'm Gary please don't use them too much time wasted its been not a year at our place and they can't fix our leak in the basement. but they can tell you we will fix it. too many contractors we had 5 but they won't give our money back it's been doing this from day one.”

Helpful Report

Posted 2 years ago

Hi Gary, Thank you so much for taking the time to bring this our attention. We're so sorry that your experience with us didn't meet your expectations. Our Customer Success team always does its best to resolve maintenance requests in a timely fashion and we will be reviewing the concern you shared. If you are open to sharing more details about your experience, we'd love to hear your feedback so that we can make sure you have a wonderful experience with us next time. Please reach out to us at success@upandup.co at any time. We look forward to hearing from you. Warmly, Amanda Up&Up Customer Success

Posted 2 years ago

“Since the beginning I had a lot of hiccups with this company , and started to think it was a scam.It wasn’t till the end that Ricky helped to speed up my moving process and was good about answering any questions I had along the way. David from Indy was also kind and helped with small repairs on our first week of living in the house. So far I have had a good experience with up & up.”

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Posted 2 years ago

“David was awesome. Went above and beyond what was expected. Overall experience was great after the lease issue was taken care off”

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Posted 2 years ago

“David from the Indianapolis market is awesome! I was a little nervous renting from up&up since I had never heard of them, but David walked me through my home and tested everything with me to ensure it worked. He even came to do some small repairs the very next morning so they would be done before I moved in. He also is great with communication. We have only been in the house for a week but so far everything is going great!”

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Posted 2 years ago

Hi Emily, thank you for the wonderful review! We're so glad that you've enjoyed your experience with us. We think that David is awesome too!! Please don’t hesitate to let us know if there’s anything we can do to help! :) Warmly, Amanda Team Up&Up

Posted 2 years ago

“Horrible experience with Up&Up since day one. They do not care about the homes that they own, the house was a mess when we moved in so we had to call our own professional cleaners, they do not respond to maintenance requests in a timely manner. They just want a rent check. DO NOT rent from them.”

Helpful Report

Posted 2 years ago

Hi Taylor, Thank you so much for taking the time to bring this our attention. We're so sorry that your experience with us didn't meet your expectations. If you are open to sharing more details about your experience, we'd love to hear your feedback so that we can make sure you have a wonderful experience going forward. Please reach out to us at success@upandup.co at any time. We look forward to hearing from you. Warmly, Amanda Team Up&Up

Posted 2 years ago

“Up and Up was the best. It was almost to good to be true. We went through Rently, and once we viewed the home, I applied and the best part about it. it was free. No application fee. I was contacted right away and everyone was very friendly and helpful. They kept us informed the whole time. We were moved in on the 1st of April. The program they have in place is really good, and you have an option to buy the home if you love it. Abby was really awesome. (I also did my homework on this company, that's how much I thought this was a fraud...But I am here to let you know they are very real and a very good Company). You are in good hands!!”

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Posted 2 years ago

Hi Deniseann, thank you for the wonderful review! We're so glad that you've enjoyed your experience with us. Please don’t hesitate to let us know if there’s anything we can do to help! :) Warmly, Amanda Team Up&Up

Posted 2 years ago

“Abby is a amazing Coordinator! Up&up has made my move so easy”

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Posted 2 years ago

Hi there! We're so glad that you enjoyed your move-in. We agree that Abby is incredible! If there's anything else we can do to help, please don't hesitate to let us know! Warmly, Amanda Team Up&Up

Posted 2 years ago

“Best experience I’ve had”

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Posted 2 years ago

Hi there! We're so delighted to hear that you had an incredible experience with us. Thank you for taking the time to let us know, and don't hesitate to reach out to us if there is anything else we can do! Warmly, Team Up&Up

Posted 2 years ago

“I had a great experience moving in with Up&Up. I had a short deadline to move, and they got me approved and moved in quickly! I would recommend. The leasing team is awesome. Also, Abbi was so sweet and helpful getting me situated!”

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Posted 2 years ago

Hi Aubrey, Thank you for taking the time to write us this amazing review! We're so glad you had a positive experience with us. If there's anything else we can do to help, don't hesitate to let us know! Warmly, Amanda Team Up&UP

Posted 2 years ago

“Issa, Carla and Abby were all amazing, great customer service!”

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Posted 2 years ago

Hi Cheri, Thank you for taking the time to write us this amazing review! We're so glad you enjoyed working with Issa, Carla and Abby - we agree they're awesome! If there's anything else we can do to help, don't hesitate to let us know! Warmly, Amanda Team Up&Up

Posted 2 years ago

“Very quick and easy process. Also the option to purchase and build equity while renting is pretty great. Especially in this housing market!”

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Posted 2 years ago

Hi B, Thank you for taking the time to write us this amazing review! We're thrilled you're excited about the program and so happy you had a positive experience. If there's anything else we can do to help, please don't hesitate to let us know! Warmly, Amanda Team Up&Up

Posted 2 years ago

“The staff at Up&Up were professional and efficient. The application process was also very user friendly . My calls were also returned in a timely manner whenever I had any questions.”

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Posted 2 years ago

Hi Jerry, Thank you for the wonderful review! We're so glad that you've enjoyed your experience with us. Please don’t hesitate to let us know if there’s anything we can do to help! :) Warmly, Team Up&Up

Posted 2 years ago

“All around great!!!”

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Posted 2 years ago

Hi Ian, Thank you for the wonderful review! We're so glad that you've enjoyed your experience with us. Please don’t hesitate to let us know if there’s anything we can do to help! :) Warmly, Team Up&Up

Posted 2 years ago

Up&Up is rated 3.6 based on 50 reviews