Up&Up Reviews

Name: Up&Up
Rating: 3.84

3.8 Rating 45 Reviews

69 %

of reviewers recommend Up&Up

Company Reviews

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855-908-0600

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success@upandup.co

Location:

10 Grand Street, Suite 700
11249

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Michale And Whitney

Alex

Up&Up 4 star review on 18th December 2019

Amanda

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well we are still having issues with this company it's been a minute since I've tried to contact them for anything please don't use this company.wasteof money there are not a professional regardless of what they show and tell you.we rent here.and they never call you back to fix there homes.please stay away.bad company.rain water is filling up this old sumpump in our house smelling like sewage and the light in our living room we called them three weeks ago no response.sad company .but it's your choice don't make a bad one like we did.”

Helpful Report

Posted 8 months ago

“Horrible experience with Up&Up since day one. They do not care about the homes that they own, the house was a mess when we moved in so we had to call our own professional cleaners, they do not respond to maintenance requests in a timely manner. They just want a rent check. DO NOT rent from them.”

Helpful Report

Posted 1 year ago

Hi Taylor, Thank you so much for taking the time to bring this our attention. We're so sorry that your experience with us didn't meet your expectations. If you are open to sharing more details about your experience, we'd love to hear your feedback so that we can make sure you have a wonderful experience going forward. Please reach out to us at success@upandup.co at any time. We look forward to hearing from you. Warmly, Amanda Team Up&Up

Posted 1 year ago

“After initial connection, not only were internet links fouled and/or not working, the sales staff was on the point of harassing during a weekend. Not once, twice or three times, but 4 times during the weekend i kept getting hounded to finish the application. After connecting to the website, there was a discrepancy in the stipulations, website said one thing, person or text would contradict and state something else. TOO many inconsistencies for me to work with this company”

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Posted 2 years ago

Hi Kody, Thank you so much for taking the time to share your thoughts with us. We're so sorry that your experience with us didn't meet your expectations. We've fixed the link issue you referred to and will be monitoring the situation to make sure it doesn't happen to other customers going forward. We also want to make sure the information we give is consistent across the board, so if you would be open to sharing the discrepancies you found, we would be happy to address them. If you are open to sharing more details about your experience, we'd love to hear your feedback so that we can make sure you have a wonderful experience working with us next time. Please reach out to us at success@upandup.co at any time. We look forward to hearing from you. Warmly, Amanda Up&Up Customer Success

Posted 2 years ago

“Unprofessional, invasive, and impolite. After I enquired, and was urged to 'act quickly', I immediately planned a "self tour". Problem with the lockbox, never got in to the house. The following day was informed the house was off the market, then the day after back on. I have been called several times and told my application is incomplete. All this to view a crummy rental?”

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Posted 2 years ago

Hi M - Thank you so much for taking the time to bring this our attention. We're so sorry that your experience with us didn't meet your expectations. Our homes do move very quickly so we encourage all interested individuals to complete their applications as soon as possible! If you are open to sharing more details about your experience, we'd love to hear your feedback so that we can make sure you have a wonderful experience working with us next time. Please reach out to us at success@upandup.co at any time. We look forward to hearing from you. Warmly, Amanda Up&Up Customer Success

Posted 2 years ago

“Was asked to list my husband as my brother to avoid people from being "uncomfortable." Left this on the Facebook Review for them, and was then told if it wasn't removed I couldn't move into my house. Absolutley no regard for the health and well being of customers. After several attempts to get issues taken care of and being told to contact my renters insurance, I began fixing things on my own. The house should have never passed inspection. Literally pipes held together with tape which eventually led to the basement flooding. Walls would begin to crumble due to this issue as well due to this same issue. We've also had electrical issues due to bad/faulty wiring. The garage door they replaced fell on my car as I was leaving causing thousands in damage and rendering the vehicle useless. Again, nobody cared. Currently they are claiming I owe nearly $6,000 in rent. The ledger they provided is filled with mistakes. My rent is caught up, proven by bank statements. Speaking with an attorney as I have been from the beginning. Beware of this company. They are NOT one of the good guys.”

Helpful Report

Posted 2 years ago

Hi Chris, Thank you for taking the time to share these concerns. We're disappointed to hear about your leasing experience. The interaction you reported does not represent our views or values as a business and we will investigate the incident thoroughly. Here at Up&Up, we see our renters as partners, and it is our top priority to ensure that our renters are treated fairly and with the utmost respect. As it pertains to the rent owed issue, our team has made several attempts to work with you on a resolution and as per our last email, are waiting on copies of the bank statements you referred to. We are surprised and sorry to hear about your maintenance concerns - based on our records, we only received one maintenance request from you in February 2020 regarding a question about your heating system. Please don't hesitate to report the additional issues you have identified so that we can address them promptly. We will continue to try to reach you to address these concerns and hope that you'll make the choice to work with us. Warmly, Up&Up Customer Success

Posted 2 years ago

“I have been physically in the house I am renting for about 45 days. I had to threaten to move out if the (undone work, that should had been completed, before I had moved into this house). They fixed the problems. I don't recommend renting from this company, I moved from Virginia and had no one to check this house for me. I moved in on a blind hope. I also moved out of a 2 story and the electricity bill is higher here and I believe the HVAC unit is too small for this house. This company is definitely all about stuffing their pockets and screwing the unsuspecting tenants.”

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Posted 2 years ago

“A complete waste of time and energy. They constantly have you fill out applications on homes they have no intentions buying. This company should be reported because there is definitely some shadiness going on here. False advertisement at it’s finest.”

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Posted 2 years ago

Hi Paige, Thank you so much for taking the time to bring this our attention. We're so sorry that your experience with us didn't meet your expectations. It's our goal to help each one of our prospective renters find the perfect home. Each time a renter completes an application, we submit a bid on the home they applied for. Unfortunately, we don't always win every bid that we submit. The markets we operate in are highly competitive, but we make every best effort to acquire the homes that our renters are interested in leasing. Upon reviewing your experience with us, we realized that we failed to communicate effectively with you about the status of the bids we made. It was our responsibility to keep you up to date on the outcome of those bids, and we apologize for the gaps in communication. Going forward, we're working on ways to make sure that this doesn't happen again! If you are open to sharing more details about your experience, we'd love to hear your feedback so that we can make sure you have a wonderful experience with us next time. Please reach out to us at success@upandup.co at any time. We look forward to hearing from you. Warmly, Up&Up Customer Success

Posted 2 years ago

“Every single time I inquired about a home all of a sudden it was no longer available. Mind you this happened literally 8 times. But then the company would constantly send you information on the homes you’re not interested in. Then I was told that the owner of a home accepted their offer and congratulated me on my “new home” to only be told days later that the home wasn’t worth the price they were willing to pay. This company is beyond sketchy. Please don’t allow this company to waste your time like they did mine.”

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Posted 2 years ago

“Super sketchy. The home I wanted was "bought out" and the other homes were really bad alternatives. They keep buying up the homes in the area but these homes sit on the market and no one takes them. Wasteful.”

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Posted 2 years ago

“This company is horrible, they told me I had 2 evictions, several collections and 2 criminal charges on my credit report so they couldn't help me but was able to send me to the credit Bureau. I submit a request for my credit report and disputed the Up & Up decision. Nothing, nothing, nothing on my credit report and had a credit score of 694 she told me it was 619 no evictions, criminal charges nor collections. This company wouldn't respond back and kept me running around for 2 weeks. They are horrible. Please make sure that you know exactly what your credit is before working with them and make sure you have all your T's and I's crossed and dotted before they pull your information.”

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Posted 2 years ago

“This company will put really nice homes for rent that they have no intentions of renting out. You show interest in the really nice home and they have you apply to see it. They continue to say they’re waiting for the place to be cleaned or say it’s not ready yet to look at until a certain date. Which is cool, fine. But the day before you’re about to go look at it, it’s already magically rented, even though the home wasn’t even “ready to show yet” then they offer you some crappy other properties to look at that they have for rent. I’m sure the homes are nice but the company is crooked. Do with this information what you want”

Helpful Report

Posted 2 years ago

Up&Up is rated 3.8 based on 45 reviews