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Urban Natural Reviews

4.8 Rating 195 Reviews

94 %

of reviewers recommend Urban Natural

Company Reviews

Product Reviews

4.8

Based on 195 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

(201) 330-1212

Email:

hello@urbannatural.com

Location:

5 S Willow St,
Montclair
New Jersey
07042

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Urban Natural 5 star review on 12th April 2024

Urban Natural 5 star review on 12th April 2024

Urban Natural 5 star review on 12th April 2024

Urban Natural 5 star review on 12th April 2024

Urban Natural 5 star review on 7th January 2024

Urban Natural 5 star review on 7th January 2024

Urban Natural 5 star review on 7th January 2024

9

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We recently purchased a floor model lounge chair and ottoman. The experience was perfect from beginning to end. The online sales rep was very helpful, shipping was quicker than expected, and the chair itself exceeded expectations. Thanks so much!”

Posted 1 year ago

“Because of my location, I ordered entirely online with considerable assistance by telephone and email. Swatches were mailed, and advice was given--such as "this is the most comfortable dining chair in the store," making my experience fantastic. I am a veteran of Urban Natural, and can therefore by repetitive purchases be believed. Ali and his staff are amazing, and the products are beautiful and extremely well-made. I love this business and you will too.”

Posted 1 year ago

“We've had our furniture damaged in delivery multiple times, which is not their fault, but their customer service never fails to be exceptional and everything is replaced.”

Posted 1 year ago

“Best customer service I've ever received! They were extremely patient when I changed my order and couldn't do enough to help me.”

Posted 1 year ago

“Urban Natural provides superior customer service, quality furniture and design.”

Posted 1 year ago

“So pleased with my coffee table purchase from Urban Natural. An American Made quality piece carefully constructed and beautifully finished. Exceptional customer service. Christin was very knowledgeable and helpful. After my order was placed she kept me updated on the production status of my order and subsequent shipping.”

Posted 1 year ago

“We purchased the Cisco April bed from Urban Natural. The customer service here is 100% , they are the best at communicating all details on the order, delivery, product information. We will be making more purchases in the future!”

Posted 1 year ago

“I was pleased with the exceptional service I received online and with the product delivered. All of my many questions were answered promptly and my salesperson couldn't have been nicer.”

Posted 1 year ago

“Love our beautiful Cisco Louis sofa!! We had long delays due to Covid/supply chain stuff (out of Urban Naturals control) and Christin was great to work with graciously keeping us updated all along the way.”

Posted 1 year ago

“Great quality mattresses and customer service to match”

Posted 1 year ago

“Great product, great service. A+”

Posted 1 year ago

“Ordered a sofa from Urban Natural. Great to work with. Prompt to call and email. Haven’t received the sofa yet but also not ready for it yet.”

Posted 1 year ago

“Great Experience. Sales staff was professional, provided multiple updates on order completion, as furniture had to be manufactured, and they delivered the finished product within the designated timeframe. Top tier quality furniture and would buy from them again.”

Posted 1 year ago

“Great Company. Showroom Sales Reps. Customer Service and Delivery all top notch. The entire staff was professional and accommodating at every stage of our purchase experience. A pleasure to do business with.”

Posted 1 year ago

“Great customer service. Very patient and worked with us until we were satisfied with our mattress choice! Sleeping so well now.”

Posted 1 year ago

“I ordered a dining room table and Urban Natural always kept me informed of delivery dates and responded quickly to my emails. I would not hesitate to use Urban Natural in the future.”

Posted 2 years ago

“The service and attention to detail is outstanding!”

Urban Natural 5 star review on 3rd April 2022

Urban Natural 5 star review on 3rd April 2022

Urban Natural 5 star review on 3rd April 2022

Posted 2 years ago

“I love Urban Natural; it is my go to place for furniture. The quality is excellent and the sales team is top notch. All the products are made with integrity and are of wonderful quality.”

Posted 2 years ago

“We purchased a sofa because from Urban Natural Home. Our adult children sleep on it when they visit. We have slept on one in their home. It is very comfortable, whether closed for seating or open for sleeping. The delivery of the sofa went very smoothly. The delivery people were very respectful if our home and property. I highly recommend Urban Natural Home and their products for quality and professionalism. The sofa-bed arrived when promised.”

Posted 2 years ago

“Love my latex pillow and mattress!”

Posted 2 years ago

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Urban Natural is rated 4.8 based on 195 reviews