Urban Outfitters Reviews

Name: Urban Outfitters
Address: Covent Garden42 56 Earlham Street, London
Rating: 2.38

2.4 Rating 34 Reviews

35 %

of reviewers recommend Urban Outfitters

2.4

Based on 34 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

About Urban Outfitters:

Urban Outfitters stock a combination of brands and boutique labels for both Women and Men as well as accessories, kitsch home wares, music and novelty items that prove to be popular fun presents and unique gifts appealing to all age groups. The product range also includes eco friendly clothing made with organic cotton and renewal fashion that has been developed from a mixture of vintage fabrics and styles made to create one off pieces. Womenswear also stocks ‘Boutique’ – a collection of high end diffusion labels such as See By Chloe, Anglomania, Paul Joe Sister, Tatty Devine and Luella. Whilst the Menswear range includes sort after brands such as Lyle Scott, G Star, Penguin, Fred Perry, Nike and many more.

Visit Website

Phone:

0845 330 1288

Email:

customerservice@urbanoutfitters.co.uk

Location:

Covent Garden42 56 Earlham Street
London
WC2H 9LJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT SHOP THERE! It’s literally the worst shopping experience I have ever had! I order a coat on December. The order got shipped but never got any update since then. I contacted with customer service so they replaced my order. Again the order got shipped but then disappeared. I contacted them for a second time asking what happened and they told me that it was sent back to the sender so I asked for a refund. That happened in the beginning of January. Now its February and I contacted with them more times than i can count. Every time they tell me i will receive a refund in under 48 hours but i never do! This is tragic. Don’t shop there I lost a 100 euro.”

Helpful Report

Posted 2 years ago

“I day delivery?! 1 week later - still waiting. Got hold of customer services who said a 10 day delay, no sorry, no idea of when it may arrive. Once they have your money they don't care.”

Helpful Report

Posted 2 years ago

“I would put no stars if I could I ordered items one bigger item was missing I paid with Clearpay who already pay urban outfitters so they don’t care They keep saying they are investigating it I want a refund simple as they just keep fobbing me off why just refund my money do the right thing”

Helpful Report

Posted 2 years ago

“I did an 2 orders on The 27 of January, a discount code was available but was not working with not information on the terms and conditions, before I did the orders I call customer service to get information about it, the person on the phone didn’t know why the code was not working and advise to use and other one that was not working either because of that the person advise me to wait for he to call me back, on the call back the same day he said “You can process the order even if is showing full price I’ll update the information on the system and you will paid the price including the discount even if is showing you full price” so I did 2 orders, (I been dealing with this since the 27/01 I been replacing emails asking the same questions, nearly 65 emails in total)I got an email on 03/03 telling me that in 3 working day I’ll have the money back, on the 11/03 I sent an email updating the situation because once again noting happens and I still waiting, this is not a refund is my money that I paid extra following the advise of you own customers service, on the 18/03 I got a text by messenger that said “this will be treat as a high priority because is going for so long” is 24/03 and nothing still happens”

Helpful Report

Posted 3 years ago

“I would put 0 stars. On the 18 of February I have ordered a bag, they issued me a tracking code that never worked. After 6 days I enquired why it's not working and received a reply, oh, we're sorry, but a DPD courier has returned it to us without reason . Now, it's been 17 days since they informed me that my order isn't going to be delivered, and 23 days since I have ordered it and they still didn't give me any refund. Every time I ask about refund it's millions of excuses, oh, we have to inspect it first, before issuing the refund - why - It was Never delivered, so it's in a same condition. Why should I pay at once, but not get a refund for 23 days when they cancelled the order themselves?? Never order from them, they are incompetent trade company that is unreliable and doesn't take responsibility for customer money.”

Helpful Report

Posted 3 years ago

“Shocking service. I ordered a gift card and paid the extra £5.99 for next day delivery. After four days, chased this up only to be told it hadn't been shipped and didn't know when it would be. Told them this was not acceptable and I should be refunded the next day shipping. Refund was never processed. A week further on, still no gift card. Contacted customer services who again said they didn't know when this was going to be shipped and once again, requested a refund for next day shipping. Still no refund!!”

Helpful Report

Posted 3 years ago

“Customer service is awful! I have ordered two items from the UO-UK website on 28 November, £95 has been taken off my account. An initial delivery date (8 November) with Hermes was sent, even though 'despatched' on 2nd December the Hermes page stated that they were awaiting to receive the parcel. Parcel didn't arrive on the 8th. Checked delivery status again on UO page. The status disappeared. Hermes has the same message saying they are waiting for the parcel to arrive! Have been in touch with UO via email and FB. No reply via email, no reply via messenger. Placed a comment with one of their photos and they gave a standard reply! This business is shambolic! Shame on you taking my money and not bothering to give me my items and good customer service!”

Helpful Report

Posted 3 years ago

“So disappointed UO used to be such a good company with excellent customer service. However with my latest purchase that hasnt arrived after 10 days my view has changed. Look on trustpilot to see how bad it is now. It’s clear UO are having issues and parcels are not being sent to Royal Mail. Trying to contact customer service is hard especially getting a reply back from an email. Twice have been in contact with customer services and both said different things but having read trustpilot reviews this morning something isn’t right with this company. I will be escalating my complaint and will attempt to get a refund through PayPal because UO isn’t helpful at all. Just be honest with the customer if your having major issues with deliveries.”

Helpful Report

Posted 3 years ago

“I bought a £149 chair mid April and by 10th June it was in pieces! Very poorly made - the legs caved in under me - they were glued in by manufacturer. UO refuse to take responsibility. Poorly made and dangerous! UO customer service awful! They are saying it is my fault. I only used chair as a chair - not sure what it is for if not for sitting. . Chair also has all the screws on show so looks ugly and not consistent with style / wood / ratan (they do not show these on the photographs). You have to assemble most of it - not easiest thing. UO refuse to advise on regulatory process to resolve claim, emails just get passed around. You will never see your purchase or money again! Real shame.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Absolutely discusting, I will never be shopping with these people again, I question their integrity... I have been chasing an order, they told me it had been delivered, it hadn't... So I was concerned it may have got lost in the post... I can't get through to anyone then eventually I do, they tell me my order hasn't been dispatched, so I was relieved today to find I have an email saying my order has been dispatched... But when I try to track my order with the number they have provided... I find the order has been delivered in 2017, telephone Royal Mail and they confirm that this is a very old tracking number...a wrong number. I didn't place the order until November 2018..... Alarm bells are ringing. I would normally say it's most likely human error, but with all the other problems iv had with them, I am slightly worried now. Now going to ring my bank to investigate.... From personal experience I shall avoid this company in the future. Not been a veryy good experience at all.... Xmas present for my daughter, just hope I can obtain a refund, but with not being able to get through to anyone at the customer services by phone or email, I doubt I will have much joy with them...”

Helpful Report

Posted 5 years ago

“worst customer service. sends defective item and won't return!! very bad attitude as well. stay away.”

Helpful Report

Posted 5 years ago

“Disgusting service, never order from these people.”

Helpful Report

Posted 9 years ago

“Why am I still surprised by the horrid customer service at urban outfitters online? Remind me never to shop there again.”

Helpful Report

Posted 10 years ago

Urban Outfitters is rated 2.4 based on 34 reviews