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Urban Outfitters Reviews

2.4 Rating 34 Reviews

35 %

of reviewers recommend Urban Outfitters

Company Reviews

2.4

Based on 34 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

Read Urban Outfitters Reviews

About Urban Outfitters:

Urban Outfitters stock a combination of brands and boutique labels for both Women and Men as well as accessories, kitsch home wares, music and novelty items that prove to be popular fun presents and unique gifts appealing to all age groups. The product range also includes eco friendly clothing made with organic cotton and renewal fashion that has been developed from a mixture of vintage fabrics and styles made to create one off pieces. Womenswear also stocks ‘Boutique’ – a collection of high end diffusion labels such as See By Chloe, Anglomania, Paul Joe Sister, Tatty Devine and Luella. Whilst the Menswear range includes sort after brands such as Lyle Scott, G Star, Penguin, Fred Perry, Nike and many more.

Visit Website

Phone:

0845 330 1288

Email:

customerservice@urbanoutfitters.co.uk

Location:

Covent Garden42 56 Earlham Street
London
WC2H 9LJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, very quick and efficient, placed my order on the 15th December and my parcel arrived on the 16th December. A very happy customer, will definitely be using them again, highly recommend them.”

Posted 3 years ago

“Super speedy delivery and everything ordered was fantastic quality. Sadly a glass frame had cracked when being delivered so I contacted their social media and they we so kind and sent a replacement. Definitely recommend and will be shopping there again”

Posted 3 years ago

“My urban outfitters products have latested such a long time. All the products are made at a high standard and use great fabrics.”

Posted 3 years ago

“My experience was great, shopping online was very easy as I could find everything in specified categories, this made it much easier to find what I was looking for.”

Posted 3 years ago

“Such a great community and the clothes are always in good condition and really on trend”

Posted 4 years ago

“The item was exactly as I expected and it arrives on time too”

Posted 5 years ago

“Fantastic choice of gifts for teenagers and also able to deliver to an alternative address! Great birthday and Christmas presents purchased! Good reliable service.”

Posted 5 years ago

“quick delivery, refund in store available, free returns”

Posted 5 years ago

“They always have exactly what I need at a reasonable price. Usually there are great sales too, and the selection (sizes, colour etc.) is amazing. I can also always count on them for fast shipping!”

Posted 5 years ago

“Great products, easy check out and speedy delivery service. I purchased some fragile items and was a little concerned that things might arrive damaged but everything was packaged well and was delivered in one piece.”

Posted 5 years ago

“Easy to check out and the different sections make it easier to browse throught the webpage.”

Posted 5 years ago

“the order came quickly and was very easy to collect in store.”

Posted 5 years ago

“My door number was left off my shipping address. I emailed and messaged on Facebook immediately but was told it could not be ammended. I was told I would have to cancel and reorder. This would be fine, but I used a black Friday discount code. The customer service representative said that they would not honour the discount code for the reorder even though it was their error. Just not acceptable”

Posted 5 years ago

“Scammers !! On Wednesday 23rd of January I bought an E-Gift card for the value of £40. This GiftCard was a 16th birthday present for a friend of ours. On Saturday 27th at around 16:37 in UA London Oxford Street W1D 1NU she tried to buy merchandise for a total amount of £36. Unfortunately the person behind the till told her the Gift Card didn’t work despite all the information being on the print : card number, PIN and barre code. He finally managed to scan the giftcard but told her there was only £4 on it ?!?!? How strange and suspicious if you ask me .... Being with just a friend at the time and no adult, she feels very vulnerable and thinks she has been scammed and will certainly never shop again in UA ! The voucher clearly worked ! Where are those £36 gone ??!! This is shocking and simply thief ! Customers service are being useless and not helping telling I need to contact the shop. The shop is not responding to phone call and not responding to email. We live 100 miles away from London. What do we do ?? Someone in UA London Oxford Street W1D 1NU has stollen £36 of our giftcard !!!”

Posted 2 months ago

“I purchased multiple items from UOat Chenal Promenade in Little Rock, AR on 9/23/2023. I chose a light blue bucket hat marked down for 14.99. The regular price was $45. There were 3 colors to choose from, light blue, black and khaki. There were 4-5 of each. All were marked down. When I got to the register, the hat rang up at regular price. I asked the question about the sales price. The clerk called the manager who stated that not the correct price. I brought all 12-15 hats (all colors) that all had the $14.99 sales price. She stated that’s a mistake and proceeded to take the stickers off of the merchandise. She never looked or addressed me. Customers should not be penalized for store error. Ever store that I’ve shopped at honors the price as marked. After I made my purchase I checked the reviews for UO and I found out that this company had very poor customer service reviews. Go figure,”

Posted 7 months ago

“I ordered a t-shirt as a birthday gift on July 9th and received an approximate shipping date. About a week after the order it was showing on back order with a new shipping date of 7/14 and the same thing happened again with a later shipping date. I called to cancel since it wouldn't be here in time. Customer service said it was already in the process of cancellation so I thought there was just an issue so no big deal. I bought it elsewhere. So, to my great surprise I receive an email on 7/31 that it has shipped. I called back and asked why did a cancelled order ship. She said it was not approved. I am just confused at this point since they were cancelling it before I even called. I ask her can I just return to sender she says yes, but when I go online the item says it can't be returned. So, I will update if I have an issue with the return and my money refunded. Company should be transparent about products. If they are on backorder, you should know before you order it and not keep getting delays. When you call to cancel, it should be canceled. You should not get a surprise email stating it has shipped. I have never in my life had this kind of experience. Also, the text option to contact the company didn't even work. They never responded or called. I just received a Thank you for contacting... text. Also, live chat isn't really live chat and was not helpful at all.”

Posted 8 months ago

“I bought a skirt on 23 May. UO UK “shipped” it on 26 May. For 3 weeks, whenever I clicked on the tracking link, it said “Awaiting Carrier Pick Up.” On 15 Jun, UO said they’ve received my return and will proceed to refund me. I was flabbergasted as I’ve never received my skirt in the first place. Demanded that they refund me my shipping fee, as I believe they’ve never shipped it in the first place. They did refund me my shipping fee, but I’m terribly put off by their service. This is nothing but a scam. Will never purchase from such a dishonest company ever again.”

Posted 10 months ago

“High Street Kensington Store looks like a badly managed second hand shop. Staff unhelpful and unknowledgeable. The 3 staff at the tills were chatting whilst 'serving' one man. When I asked if only one till was open all 3 said 'yes' and made no attempt to help me.”

Posted 1 year ago

“Never sent my order then charged me £6 for a call when I chased it up with them. Had to speak to customer service 4 times and they never resolved the issue.”

Posted 1 year ago

“This whole company is a scam, they steal your money. Worst customer service I have ever dealt with. I ordered a furniture item in February 2022 (wardrobe). Biggest mistake ever. The item was of poor quality and defective, so it could not even be assembled properly. I contacted customer service for a refund, first of all, they made me disassemble it and fit it back into the original box which took me hours but that's fine. Item was picked up within the next several days but to this day I DID NOT RECEIVE MY MONEY BACK. It is May! It's been 3 months. I contacted their customer support through the chat several times and all they can give me is empty promises. They have been withholding my money for months, and I don't even believe they'll refund me. It is not just $10, it is $216. Never again I will buy anything from this place.”

Posted 1 year ago

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Urban Outfitters is rated 2.4 based on 34 reviews