Urban Online Apparel Reviews

Name: Urban Online Apparel
Rating: 1.07

1.1 Rating 123 Reviews

1 %

of reviewers recommend Urban Online Apparel

Company Reviews

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Metrics

1.1

Based on 123 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 3%
Customer Service
Communication Channels	Email, Telephone

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514-549-9589

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Urban Online Apparel 1 star review on 27th April 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a north Face 1996 Retro jacket, £115 for my 15 year old daughter. No issues at all with payment or delivery of jacket. Jacket was perfect, no issues at all. Surprised to see all this negative feedback tbh.”

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Posted 2 years ago

“Hate ordering online from here, customer service is slow, they never send me updates, and don’t refund me for paying 6 quid for fast delivery when they take a bout a week ?”

Helpful Report

Posted 2 years ago

“Ordered Northface jacket for my granddaughter, never arrived. No replies to my emails. Have been refunded my money by the bank. Total scam. Do not order from this company. Website Looks very professional … Beware.”

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Posted 2 years ago

“DO NOT ORDER FROM THESE SCAM ARTISTS. WIAITNG 2 MONTHS FOR A NORTHFACE JACKET FOR £115. NO REPSONSES OT ANY EMAILS. SCAM ARTISTS. FRAUDSTERS. HOPE THEY GET CAUGHT AND GET TO SERVE TIME.”

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Posted 2 years ago

“This is a fake company, total scammers!! Bought a £115 North Face jacket for my daughter's Christmas present in October. No jacket received and they will not respond to my emails. I have reported them to North Face, and will try and retrieve the money off my bank but not holding out much hope. Feel so stupid!!!”

Helpful Report

Posted 3 years ago

“Stupidly ordered a north face jacket on the 29th October. No delivery to date, contacted but reluctant to provide my email address still no update. DO NOT order anything from this website, absolute con merchants and I hope one day they all get the comeuppance. Scum bags”

Helpful Report

Posted 3 years ago

“Stupidly didn’t read reviews ordered 2 sizes in north face jackets yes they arrived but are fakes, sent 3 emails requesting a refund, no address to return or invoice in parcel, have handed this case over to credit card company hopefully resolve this stay clear fr this site”

Helpful Report

Posted 3 years ago

“Total scam ordered north face jacket, no jacket. Sent countless emails and no replies. Do not order from this site or our attire is on fire.”

Helpful Report

Posted 3 years ago

“Feel foolish, ordered jacket, no jacket arrived. Can’t contact anyone so no option other than to speak to my bank about a refund. Will contact Trading standards as well. Do not order.”

Helpful Report

Posted 3 years ago

“Ordered the North Face Jacket - £115.00, before I read the reviews online. Feel very very stupid now. Didn’t know it was a scam and goods most likely fake. I’ve contacted my card provider, and I’ve emailed company in the hope that they don’t request the payment, but not holding out much hope off that…. Moral of the story, if someone appears to good to be true, it usually is 😔😔”

Helpful Report

Posted 3 years ago

“Scam!!! Ordered north face jacket from Facebook on the 6th of April taken my money still no jacket, untold emails iv sent still nothing, stay away from this site dirty scamming #####”

Helpful Report

Posted 3 years ago

“Massive Scam - do not use this company for anything. Order never arrived and don’t answer any emails. Their website is now no longer accessible.”

Helpful Report

Posted 3 years ago

“Ordered north face jacket ... sizing not right but no response to return request emails !”

Helpful Report

Posted 3 years ago

“Ordered and paid £115 for a jacket in March, followed up and told it would arrive on 12th April. Now 4th May and no one responding to emails. AVOID.”

Helpful Report

Posted 3 years ago

“I fell for this scam after seeing them advertise north face jackets on Facebook ! The coat arrived after a month of ordering it which I was expecting, however it’s a terrible fake made of poor cheap nylon fabric with the badge on the arm upside down ! The coat is huge and nasty ! I emailed them to say I wanted a refund but have heard nothing since I received an automated email ! I have contacted my credit card company about it . I never thought to read the reviews but wish I had as I paid £100 for the coat and feel very foolish ! Please don’t let them scam you like they did me ! Stay away from this company would be my advice !”

Helpful Report

Posted 3 years ago

“Do not order from this company, they advertise as a reputable business but they send fake products. They do not reply to emails and there is no option to return the products online for a refund.”

Helpful Report

Posted 3 years ago

“Ordered a north face jacket was a copy when arrived and was huge so emailed for a refund no response after 9 emails”

Helpful Report

Posted 3 years ago

“Do not use this company. The products are bad copies. Customer service is non existent and they are not responding to any requests regarding returns”

Helpful Report

Posted 3 years ago

“Ordered jacket 25th March cancelled order 27th March you confirmed cancelled order, I asked for refund no replies from any further emails no refund received then out of the blue I get shipping details to say jacket out for delivery what is going on I cannot find details of address to return it to, for when or if I receive it 😡”

Helpful Report

Posted 3 years ago

“Same as everyone else, ordered a jacket over a month ago and nothing has turned up. Multiple emails sent and no response. I’m going to contact my bank. AVOID”

Helpful Report

Posted 3 years ago

Urban Online Apparel is rated 1.1 based on 123 reviews