US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 6th floore, New York, New York
Rating: 4.75

4.8 Rating 2,627 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,627 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
6th floore,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ahsan Ejaz, was being an extremely kind, patient, and helpful rep even when I was being short & rude, I’m sorry and thank you again Ahsan! I did not get my issue resolved in this transaction and first time correspondence with this Rep but that’s because yet again I may have an issue with a defective phone, even though the manufacturer and prior carrier says it’s all A-OK. Regardless, that I did not get what I wanted from US Mobile in the way of a basic line… I truly received excellent customer care! I was not expecting that. Ahsan did his very best to help guide me as what to do next and reassured me I would not be charged. We will see how that goes! However, if there is something mechanically wrong with my phone, or it did not get unlocked as the original provider indicated it was, because of this representative’s kind nature and great support, I will definitely connect with US Mobile and try it again, after I solve the hardware issues. And I want to be clear, it’s not because of the free trial or the supposed best price for an unlimited plan, it is directly because I was able to speak to a human being like Ahsan. Who I was able to quickly talk to because he picked up right away. Also, who turned out to be an extremely professional, patient and again, super kind Rep especially in dealing with someone like me. I was a very frustrated customer looking to just activate a simple line on an older phone for basic needs. It didn’t happen but because of Ahsan, I will try again and perhaps give them another try.”

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Posted 3 years ago

“I had issue to get my port out information. Iqra Azad was pretty handily resolve the issue.”

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Posted 3 years ago

“I had a difficult activation, and yet Aizaz Khattak did an excellent job stepping me thru the process to get out working. He was very patient and knowledgeable.”

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Posted 3 years ago

“Maryam was beyond helpful, even tho we were not able to get me activated tonight (not her fault) she did everything possible to try to make it work. We will try again tomorrow, it’s on my end.”

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Posted 3 years ago

“Samantha J. was unbelievable. I have worked in customer service management for 30+ years and have NEVER interacted with anyone so patient and courteous. It took a very long time to fix my problem, but she never grew frustrated. Exceptional service!”

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Posted 3 years ago

“Muhammad Aliyan was very helpful this afternoon. Internet on phone was not working so checked account I go to make sure that was ok and then walked me through the process to reset network. Thank you Muhammad!”

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Posted 3 years ago

“I just switched to this company – US Mobile LLC, from another carrier that has their sim cards available in BestBuy because the billing system on the other carrier's website was utterly terrible. I'm happy to report that I'm extremely pleased with the exemplary customer service support I received over the phone from the US Mobile representative, Joshua, with how quickly a real live person – Joshua, answered the phone, and also with the excellent design + functionality of the US Mobile website. I'm very much looking forward to remaining a US Mobile Customer and introducing others to this outstanding cell phone service provider in the future.”

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Posted 3 years ago

“Muhammed answered all my questions. Great service. Thank you, Muhammed!”

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Posted 3 years ago

“Iqra Azad Did a fantastic job troubleshooting the difficulties I was having setting up my service. Kudos US Mobile, you have a great employee, I couldn’t be happier!”

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Posted 3 years ago

“Wonderful customer service!”

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Posted 3 years ago

“Great and efficient customer service! Aizaz responded fast and solved my issue quickly without long wait time.”

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Posted 3 years ago

“I could not figure out how to transfer all my text messages from my old cell to my new new cell. Usman was the best at helping me go through the step by step. He was patient and understanding. US mobile is lucky to have him. Thanks again for all your help Usman!”

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Posted 3 years ago

“I’m writing to give a 5 Star review for Ghazanfar Ali, he made a very stressful process much less so! I called to help a friend set up her service it would have been a disaster had it not been for this gentleman. Thank you”

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Posted 3 years ago

“Muhammad Aliyan was very helpful and knowledgeable in getting our 2 lines back to making outbound calls. Problem fixed.”

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Posted 3 years ago

“I spoke with Mr Ahsan Ejaz it was a pleasure dealing with him he solved a problem that no one was able to do for the past three days. He had incredible patience and did not give up on us once throughout the over an hour conversation.”

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Posted 3 years ago

“Amazing service. Muhammad Aliyan went straight to the point and helped resolve my issue. 11/10 Would recommend him!”

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Posted 3 years ago

“Amazing customer service”

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Posted 3 years ago

“I spoke to Ahsan Ejaz the reprecentative about my problem I had in which was right after my 10 days plus 90 days transfering a number from tmobile through eSIM activation, I accidentally deactivated my autopay, so Mr. Ahsan Ejaz knew exactly what was needed to do to bring autopay back on so I won't loose all my free benefit of the first 100 days that it's I won't be charged. Also he was very knowedgeable on some other concerns that I had a the moment, to make the story short, now I'm a completely satisfied customer with US Mobile and would definitely recommend all my friends and family. Good job Mr. Ahsan Ejaz and thank you very much!!!”

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Posted 3 years ago

“The customer service is very patient with me, who does not speak English, and I am very grateful to him for giving me”

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Posted 3 years ago

“Talha sovled my problem in 15 minutes. That's a good spirited guy and he needs a raise ASAP.😀 THANK YOU BROTHER”

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Posted 3 years ago

US Mobile is rated 4.8 based on 2,627 reviews