Utility Point gas and electricity suppliers. Reviews

“ (1) The energy price is competitive and (2) I had a good follow-on on my request to change the address of the energy supply. However, there are also some negative points: (3) continuous attempts to increase the direct debit above the actual energy consumption; and (4) huge waiting times to talk to customer service ”

“ Straightforward no nonsense gas and electricity suppliers and at a good price. ”

“ Best price and excellent customer service, you can actually find a phone number and get through to somebody on it! ”

“ 6 months down the line we get a bill in saying we now owe them money, which came as a shook as they stool £1345, ever since then we have been complaining and they have been refunding money to our account until now, we had a massive row on the phone and they have refused to refund direct fees which they are charging at £75 per month and refused to sort my account out saying that they can't do nothing and that we are in breech of our contact, beware of this company they will rip you off and i'm not the only one. ”

“ I waiting the 10 working days that is the Ofgem standard and rang them on 19th August to chase my refund. ”

“ I am owed £227 by Utility Point my final bill was on the 23rd of July 2021 you are entitled to your refund within 10days.It is now over six weeks and many phone calls and i still havnt got my money back.The standard reply is you will get in in the next 10 days,it never happens ”

“ i have been a customer of utility point for 4 years and have always found them very competitive rates and great customer service if you would like a £25 joining bonus please feel free to use my code of Green1017234 ”

“ I moved to utility point because there customer service was so good I like the payments method of paying more in winter months and less in the summer months, there costings are one of the cheapest on the market, very good and quick transfer I was informed of every step. Well done utility point. ”

“ Early days as I have recently switched, but I have been impressed with the service so far. It’s really great not to be kept on hold for ages when you phone in. ”