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Utility Warehouse Reviews

1.5 Rating 494 Reviews
11 %
of reviewers recommend Utility Warehouse
1.5
Based on 494 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
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Utility Warehouse 1 star review on 14th March 2025
Anonymous
Utility Warehouse 1 star review on 14th March 2025
Anonymous
Utility Warehouse 1 star review on 14th March 2025
Anonymous
Utility Warehouse 1 star review on 14th March 2025
Anonymous
Utility Warehouse 1 star review on 15th December 2024
Dionne
Utility Warehouse 1 star review on 24th September 2024
Leyens Paul
Utility Warehouse 1 star review on 24th September 2024
Leyens Paul
45
Anonymous
Anonymous  // 01/01/2019
Customer service with Tyrone was excellent he is an excellent customer service agent I give him 10 stars if I could
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Posted 1 year ago
Switched to Utility Warehouse in January and saving about £100 a month and I love the cashback every month and all bills in one app.. had an issue with telephone line which was sorted in 2 days so great experience !
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Posted 2 years ago
Absolutely brilliant company. I saved nearly £1000 off my annual bill from previous supplier. The help centre call number is answered quickly by really nice people in the uk 🇬🇧 Couldn't rate them highly enough
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Posted 2 years ago
Great company, getting loads of money back off my bill from shopping, which means I get free broadband every month. Can't beat that!
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Posted 2 years ago
Brilliant service great co
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Posted 2 years ago
Great prices!
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Posted 2 years ago
I have just joined UW and had to call technical department for help . They were amazingly helpful and patient , I cannot praise them enough . Please continue as you are Thank you
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Posted 2 years ago
Joined Uw gingerly in August last year. Spoke with a lady who went through presentation and showed me and told me what I needed to do to maximise the full deal. Absolutely great deal and savings were exceptional. I took gas electric broadband sim and boiler cover with cash card. It’s impossible not to save money if you follow the system they have set out.
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Posted 2 years ago
UW are a brilliant company. I get all my services through them and my monthly bill for everything is only £130. That’s gas, electric, unlimited data mobile sim and fibre broadband. I can’t understand why there are low reviews when trust pilot and which magazine are all saying that UW are the best. Well, from my point of view- they are the best. Hands down
Utility Warehouse 5 star review on 15th December 2022
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Posted 2 years ago
I was so impressed with their customer service. So refreshing and reassuring. Initial customer support were incredibly helpful, ran tests and were empathic I needed it fixed asap as working from home. Technical support knew exactly what the issue was after running tests before contacting me and then ordered a part to be sent out whilst I was on the phone. Thank you very very much!!
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Posted 2 years ago
Having read some of the reviews I have to say I have had a very different experience I spoke to them earlier today and have to say the customer service was excellent they went the extra mile to help and sorted issue out and would highly recommend them
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Posted 2 years ago
We’ve been with UW for years. We have a huge house and need best deal out there.
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Posted 2 years ago
I don't get the bad reviews, I'm having a fantastic experience with UW. I've taken all services and everything is great! And I love the cashback card.
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Posted 2 years ago
Easy to apply
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Posted 2 years ago
Utility warehouse won over 70 awards in the last decade alone. This year, they won the Uswitch Energy awards (Best customer service, Most likely to recommend, Best rewards) and the which ''Best buy WIFI-Routers''. Do you Live in the UK ? Get the best fix energy deal (Gas & Electricity) on the market before October, January and March price cap increase. I am a Utility Warehouse partner. Contact me on my email: patrick.ntienountienou@uw.partners
Utility Warehouse 5 star review on 31st August 2022
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Posted 2 years ago
Fantastic advice from Sarah, we have made the switch to UW for utilities and broadband and are now confident that we are well prepared for the forthcoming prices hikes. Thanks 😊
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Posted 2 years ago
Fantastic company, brilliant customer service. They've fixed my gas and electric rates for a year at a great rate. Love the bundle. Really can't fault them!
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Posted 2 years ago
I have been a happy customer of UW for more than 7 years. Recently they helped me move house and everything went really well. Excellent service.
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Posted 3 years ago
16 years as a customer and have always found the agents who have taken my calls when needed to be courteous, helpful and genuinely interested in helping me. Price wise they have consistently been fairly priced and. In this energy crisis have given me the cheapest fixed rate available in the Uk!
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Posted 3 years ago
I have been a customer for ten years always fair with prices and answer the phone when I ring with a problem and sort it
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Posted 3 years ago
Utility Warehouse is rated 1.5 based on 494 reviews