“price is good but very very slow delivery. almost 2 weeks after ordering still no sign of my package and very little useful info on either the valuebasket tracking system of the courier company DPD. Not sure I will use you again.”
Dear Charles,
We would like to express our sincere apologies for the inconvenience and trouble experienced with the order.
Although the item was dispatched from our warehouse on time, there was an unfortunate delay on the shipment as it was on the way to the courier's delivery depot. This shipment was put on hold with customs. Rest assured that our relevant teams and the shipping company are handling the matter. As of the latest update, we were advised that this should be released very soon, and will be arriving at the courier's depot. Once they have received the parcel, they will be contacting you for the final delivery details confirmation.
We appreciate your patience with us and kind understanding on the matter.
Please do not hesitate to contact us for any further concerns.
“I am updating my review after actually recieving the goods I would say the experience was good, apart from that annoying habit of retailers asking for a review before they have delivered the goods, see previous review in brackets.
(I haven't received the goods I purchased so can't rate any higher at this time.)”
Dear James,
Recently checking on our system for the order number specified, as well as the tracking ID provided by the courier, it shows that the parcel had just been delivered and signed for. May we ask if this is confirmed?
If there are any concerns or issues with the parcel or order, please do not hesitate to contact us right away.
Posted 8 years ago
Thank you very much, James.
We'll be sure to re-check these email notification settings so that these are only sent out when order has been confirmed to have been delivered.
Dear Michael,
Our sincere apologies for this unfortunate incident and mishandling of the order. We understand the concern and frustration that this has caused you, please be assured that we will be reviewing the matter and the process the order has gone through.
As for the parcel, we are now waiting for confirmation on its location and that the courier has cancelled the delivery - once received, we will process the replacement order for the correct item.
We appreciate your patience throughout this whole incident, and would once again, request for your kind understanding on the matter.
For any further concerns or issues, please do not hesitate to contact us right away.
“We have ordered 2 phones recently, and both took about a week before they were dispatched. Everything else was fine just need to improve the time between order and dispatch.”
“INDIFFERENCE, NEGLIGENCE, WASTE OF TIME AND MONEY
This is the most disappointing experience with a customer service I ever had in my life.
I ordered a camera and I had to cancel the order because they were taking TOO LONG in sending it.
When I canceled the order because of this, they said they would send it right away what they did. I was happy then.
When the camera was about to reach me ( already in London, five streets from my house) someone from Value Basket ordered to send it back to China again, in spite of my calls and mails. I called DPD courrier in order to stop the return, and they said if VB would give the order they would stop it right away. I telephoned Value Basket three times, send three e mails when the product was in London, only to hear at least five different answers but no one stopped the return in spite it was a whole day hold in London. Why this kind of negligence? Mystery.
I ONLY EXPECT A QUICK AND COMPLETE REFUND.
Sergio Marras
Journalist”
Dear Sergio,
This is a rather unfortunate incident that happened to the order - rest assured that there will be a thorough check and investigation.
As of the moment, we can confirm that the order was dispatched from our warehouse and was on its way to the courier's delivery depot. On this time, there was a request received to cancel the order. Thus, a delivery cancellation was sent to the courier.
For now, we have requested for confirmation on the parcel's exact location and whether this is indeed on its way back to the warehouse - this has yet to be received.
An agent has been requested to contact you and provide updates on the matter. Once confirmation on the parcel's location has been received from the courier themselves, the refund will immediately be processed.
“Very disappointed. Website advertised 2-3 day delivery. However upon placing the order and making payment, I was advised it would take 8 days.
I needed the camera for holiday and ended up going on holiday without a camera.”
Dear Bhavesh,
We would like to apologise for the rather disappointing experience you had with the website order.
Please note that dispatch and delivery dates are specified on each item on the website - these would be the shipping and delivery dates provided. Since the items are dispatched from various locations worldwide, delivery timeframes may differ for each item.
As for the ordered item, we can confirm that this was dispatched and delivery was completed within the specified delivery timeframe. Nevertheless, we are always working on improving these and reduce wait times.
For any other issues or concerns, please do not hesitate to contact us right away.
Dear David,
Please do accept our sincere apologies for the inconvenience caused by the long wait.
We can confirm that the order was dispatched from our warehouse on time and had made its way to the courier's delivery depot. The tracking ID confirms that this has indeed been received by the depot, delivery should have already been completed. Rest assured that we are following up with the courier on what has delayed the delivery. Special request and attention to this parcel has also been requested.
We understand the concerns and frustration on this incident, but you can be assured that this is now being monitored. While waiting for updates from the courier, an agent has been assigned to contact you through the email address provided on the order, for some updates.
For any other issues or concerns, please do not hesitate to contact us right away.
“I suggest you change your delivery company, I have yet to receive my purchase.
2 days running they can't find the address, I contact them and they arrange for it to be delivered this morning pre 12.00 but when I go on the tracking site, it's scheduled for this afternoon.”
Dear Richard,
Thank you for providing feedback on your recent experience with a website order.
We can confirm that the order has been dispatched from our warehouse, courier's tracking ID also shows that delivery was completed on 21-Aug - May we confirm if this has been received?
We have noted your feedback on the courier's performance with regards to handling this parcel - and we will definitely consider this when conducting the review with management and the courier company.
For any further issues or concerns, please do not hesitate to contact us right away.
“Order number - 813384 - 421760
Faulty Item - Not answering any of my emails!
I'll keep this short and sweet! I ordered a phone from value basket. If there wasn't anything wrong with the phone it would be fine.....
However the phone has a mark on the screen which isn't what I paid for. I'm not someone who normally complains but I have now emailed them 4 times. After answering my first email they have since ignored me.
I would advise everyone not to buy from here...yes it may be cheaper but if your item is faulty then you will spend along time trying to get anyone to answer you, if they answer at all.
Time to start contacting VISA and the police I think...daylight robbery is an understatement!”
Dear Susana,
Please do accept our sincere apologies for the inconvenience caused by the delay. Rest assured that we have noted this incident and will be reviewed along with the team handling email queries and responses.
As for the order, we have confirmed that the item was reported to be faulty and that an agent has sent a response on the email query sent. May I ask if this was received, please? We have requested, once again, for an agent to follow-up on the email sent, assisting on having the item assessed further.
Many thanks for your patience and kind understanding. Please do not hesitate to contact us again for any further issues or concerns.
“A couple of days late when my phone arrived. It came with a worldwide charger instead of one specific to UK. I then found the phone cheaper from a high street shop.”
Dear Sam,
We appreciate receiving feedback on your recent experience with your order.
We can confirm that the order's dispatch and delivery was slightly delayed due to the high volume of orders to be processed. Rest assured that such an incident has been noted and set for review with the relevant dispatch team.
With regards to the item, please note that the products on the website are sourced globally, thus a universal charger is provided for use with the device. This does not, however, undermine the device's functionality or performance.
For any further issues or concerns, please do not hesitate to contact us right away.
Dear Anne,
Thanks for providing us with feedback on your recent experience with the website.
It is rather unfortunate that you had an unsatisfactory level of service - rest assured that we will be looking into this and review with the relevant agent and team.
As for the issue with your ordered item, we have requested for an agent to assist you in having the item returned for assessment.
Many thanks once again. Please don't hesitate to contact us for any further issues.
“I bought a new Nikon d5200 camera from this company and had found Nikon are giving a £40.00 summer promotional cashback on this model of camera,
[before buying this camera]
but I have since found this does not apply If I buy products from this company,
this information was not available on this company's website
I find this very disappointing”
Dear Trevor,
We appreciate receiving feedback on your recent experience with us.
Our website do have promotional offers for various items or for orders placed at certain amounts - you may check on our website for these promotional codes, or save on bundle offers.
Please do not hesitate to contact us for any further concerns or issues that we may be able to assist you with.
“Difficult to write a review as I do not have the item I ordered 2 weeks ago. Little info available via tracking from Value basket and what is given conflicts with tracking from courier DPD. Helplines give no further info and just blame the other party. Not happy, will not order again and would not recommend if time is important”
Dear Christian,
Thank you for providing us with feedback on your recent order with us.
Whilst the item was dispatched from our warehouse on time, the unfortunate event of the shipment being held at customs has caused delay on the completion of the delivery process. Rest assured that our relevant teams are looking into the matter to avoid this from happening again.
Checking on the order and the tracking ID, it shows that the parcel is currently with the courier. They will soon be contacting you for final delivery details confirmation.
Many thanks for your patience and kind understanding. Please do not hesitate to contact us for any further concerns.
“Ha ha ha, unbelievable . . . . . . you're askig me for a review BEFORE my item has been delivered !!!!
Been waiting for 9 days on it now . . . . . what's happening like, are you still making it ??
Cheers”
Dear Robert,
We would like to express our sincere apologies for the inconvenience due to the delay.
Although the item was dispatched from our warehouse on time, the unfortunate event of the shipment being held at customs has caused delay on the completion of the delivery process. Rest assured that our relevant teams are looking into the matter to avoid this from happening again.
Checking on the order and the tracking ID, it shows that the parcel is already with the courier. They will soon be contacting you to confirm delivery details and arrangements.
Many thanks for your patience and kind understanding. Please do not hesitate to contact us for any further concerns.
Dear Alex,
We appreciate receiving feedback on your recent experience with the website.
Whilst the item was dispatched from our warehouse on time, the unfortunate event of the shipment being held at customs has caused delay on the completion of the delivery process. Rest assured that our relevant teams are looking into the matter to avoid this from happening again.
Checking on the order and the tracking ID, it shows that the parcel is currently with the courier and that a delivery schedule has been set.
Please do not hesitate to contact us for any further concerns.
“I bought a canon powershot sx60 hs and arrived the July 23th the delivery was good but the even I was excited for the camera it wasn't what I expected, the same day I sent a email saying I wanted to return the item "under the 14 day money back guarantee " I got an automatic response from them and after that someone saying I will get information about what do I need to do but till now I don't have any answer. I read that most of the time they don't return the money and they keep your item and charge you a lot of money just for the return so I am scared because of that. Because I would like the money back to buy a canon eos 1200d from ValueBasket as well. My order is "413703-801149"”
Dear Lorena,
We appreciate receiving feedback on your recent experience on the website.
We can confirm that it has been noted on the order that a request to return the item was received, an agent has also sent responses to the email sent to us with information on having the item returned.
Please do not hesitate to contact us for any further issues.
“I received the item. I would appreciate being better informed about what is going on. Tracking will only work a day before delivery as I guess the company ships a pallet to the country and then the courier distributes it. An alternative method of payment such as paypal is essential.”
Dear Nathan,
Thank you for providing feedback on your recent experience with us. We aim to better improve our services and have definitely taken note of your feedback.
As for tracking an order before delivery, this can be done through the website's "My Accounts" page. Log-in information for this page is provided on the email confirmation sent when the order was received.
Please do not hesitate to contact us for any further assistance we may be able to provide.
“The product is what I was expected.
the delivery however is different experience. My 2nd time when I buy from valuebasket and probably the last time. Dpd is simply stupid, I ended up to pick up my item from their depot after 3 days of failing to update my delivery location to a nearby shop and 3 times calling customer service. I simply wanted to cancell the order and buy it again from amazon with a next day delivery for an extra 20-30£
Happy with the product but that's no credit for valuebasket. It's what i was expecting : quality nikon lense”
Dear Costel,
We would like to express our sincere apologies for the inconvenience experienced with the order.
Rest assured that we have taken note of your feedback and will be consulting with the dispatch and delivery team, as well as the courier, on this particular delivery arrangement. We appreciate your providing us with this feedback so as to call attention on the courier's performance.
Many thanks for your patience and kind understanding.
“I found it very difficult to understand what the person was saying and I didn't actually get the answers I wanted. I ordered an iPad on 21st june and was told delivery would be 5-8 working days. It has been 9 days already and apparently it is still not with the courier. I am anxious to receive it ASAP as I bought it to take on a writing holiday leaving July 10th. I still have no definite idea when it will arrive. Not a happy customer at all.”
Dear Tara,
Further to our response on the other comment/feedback, we would like to confirm that the parcel has been delivered on 3-July.
Many thanks for your patience and sharing feedback on your experience with your recent order. Rest assured that these issues causing the delays on order deliveries are being addressed and further reduce shipping wait times.
Please do not hesitate to contact us for any further concerns
