Vanquis Bank Ltd Reviews

Name: Vanquis Bank Ltd
Address: Vanquis Visa Card Customer Services PO Box 399, Chatham
Rating: 1.25

1.3 Rating 12 Reviews

8 %

of reviewers recommend Vanquis Bank Ltd

Company Reviews

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About Vanquis Bank Ltd:

Vanquis Bank’s products serve customers ranging from those who have had credit problems in the past, to those completely new to credit, are self-employed or have a low income.
Our aim is to provide a range of credit cards that give them the options they deserve.

Phone:

0871 770 5555

Location:

Vanquis Visa Card Customer Services PO Box 399
Chatham
ME4 4WQ

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They allow scammers to get away with fraud ans shaft their customers. AVOID AT ALL COSTS!”

Helpful Report

Posted 1 week ago

“Terrible poor Customer service, put simply the worst customer service I have ever experienced anywhere. If it was free for life I would want one. On going customer service complaint, whet behind there own hole of 56 days. Took five phone calls, each one over many hours, cut off poor spoken English simply a nightmare to deal with, totally horrible and hopeless. Far too many broken promises, put simply there should be banned for trading in the UK. The regulator fined them a massive fine @of way over 1 Million pounds for Breaking the Financial conduct authority. rules. Simply Awful company to deal with.”

Helpful Report

Posted 3 months ago

“Company took my entire wage out my bank, promised to refund, but then said they can’t a week later. Agreed to partially refund after countless hours on phone. “Manager” agreed to refund £1500 but put £500 in my bank and added £1500 to my card. Hours on the phone later they admitted it was their fault and sent another £1000. When I paid balance to close card, they added another £1000 onto my card. Explained over and over that 500 +1000 doesn’t equal 1500 + 1000 and getting no where. Can’t get through to anyone that can fix it and the call backs never happen. Absolutely awful. They can’t even add up. And they’re not interested in dealing with complaints. Should be shut down”

Helpful Report

Posted 7 months ago

“Recently I have suffered identity theft with this bank. Someone opened credit card just with my name! It’s that easy to open it, yeah… It was more than 8 weeks ago, they said they closed that credit card, but they didn’t and now it ruined my credit score because of missed payments. And no one is willing to help me, customer service is so poor. Avoid this bank at any cost!”

Helpful Report

Posted 8 months ago

Vanquis Bank Ltd is rated 1.3 based on 12 reviews