Vanquis Bank Ltd Reviews

Name: Vanquis Bank Ltd
Address: Vanquis Visa Card Customer Services PO Box 399, Chatham
Rating: 1.29

1.3 Rating 35 Reviews

9 %

of reviewers recommend Vanquis Bank Ltd

Company Reviews

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About Vanquis Bank Ltd:

Vanquis Bank’s products serve customers ranging from those who have had credit problems in the past, to those completely new to credit, are self-employed or have a low income.
Our aim is to provide a range of credit cards that give them the options they deserve.

Phone:

0871 770 5555

Location:

Vanquis Visa Card Customer Services PO Box 399
Chatham
ME4 4WQ

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Vanquis Bank Ltd 1 star review on 18th May 2025

Anonymous

Vanquis Bank Ltd 1 star review on 8th May 2025

Julius

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Robbing bastards. Hidden charges. I would not trust this company. They don't know the word etiquette means. Interest rate 41 per cent.”

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Posted 2 days ago

“I WAS SHATTERED BUT MRS FRANCESCA MADE ME WHOLE”

Vanquis Bank Ltd 1 star review on 9th August 2025

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Posted 3 weeks ago

“I WAS SHATTERED BUT MRS FRANCESCA MADE ME WHOLE”

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Posted 3 weeks ago

“Leading Specialists in Lost Fund Recovery”

Vanquis Bank Ltd 1 star review on 8th August 2025

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Posted 3 weeks ago

“I paid back vanquis over a week ago in full £2147.31p I paid it from my standing order on my Barclays app and they have said that this is not showing up so it still looks on their end that I have not paid it. On top of this they have then taken a further £57 from my account which is my minimum monthly payment. They have not resolved this problem even though there will be a clear paper trail. It's given me huge anxiety as it's a lot of money I have paid back and I ring them every day to try get this problem resolved it's not been resolved and I am so upset this has happened. i would never recommend this company to anyone. I've done the right thing paying it back in full and I just want them to hurry up and find all the money I've paid back that they seem to easily take from my standing order so why does it not say I've paid them I'm so upset”

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Posted 4 weeks ago

“Quick, clear, and professional—the team in my bio got the job done. They recovered my funds without hassle and kept me informed the whole way. Highly recommended for anyone needing trustworthy help.”

Vanquis Bank Ltd 1 star review on 9th June 2025

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Posted 2 months ago

“Lost $950K—saved by Supreme assets recovery AT G mail .com”

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Posted 3 months ago

“harrylucy977 - @ gmail . com Successfully Recovered my money”

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Posted 3 months ago

“Don’t invest any money with them—I got scammed. Thankfully, I contacted BRIDGERECLAIM..COM and they retrieved my funds.”

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Posted 4 months ago

“I had my account hacked. That was 4 weeks ago, I still don’t have a replacement card and the fraudulent transactions were only refunded yesterday. The customer service at Vanquis is disgusting. I received no help, no support and was lied to on every call, from agents telling me my card had been blocked, to telling me a new card has been sent out, to telling me the fraud team were looking into the transactions….lied to consistently. I will never use Vanquis again and I would recommend that no one uses them as if your account is hacked, you will not receive even a satisfactory level of service from customer services. STAY AWAY FROM VANQUIS”

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Posted 4 months ago

“Vanquis did not adhere to Policies, Procedures or Law in relation to Data/GDPR breech on (2) occasions. Vanquis swept the matter under the carpet. They did not acknowledge their error on (2) occasions.”

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Posted 5 months ago

“Useless customer service. On Nov 29th, they sent a text message asking for a yes or no about a credit card transaction. When I replied 'no' they messaged back to say they couldn't locate any details of my account. After four phone calls that were never actually answered, and one today that was - I discovered that since 29th Nov, multiple transactions have been attempted (and declined by Vanquis) including one today in UK and abroad, and not a single person bothered to contact me! They sent a letter 5 days ago which has not arrived, but they couldn't explain why, when replying to their own text message, none of my account details could be found. I'm now locked out of the app and will probably be left with no card before Christmas. Their customer service is extremely poor.”

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Posted 8 months ago

“Worst customer services in the world. Incompetence is an understatement”

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Posted 8 months ago

“Terrible as if they don’t like your enquiry they put the phone down.”

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Posted 8 months ago

“Shocking customer service...you cannot hear when you call- the background sounds like a zoo/kids nursery.”

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Posted 9 months ago

“Absolute useless bank. Someone used my name and postal address to open a credit card account with Vanquis bank and they approved the person without an identity and address proof. On top of that the person stole my identity used their email address and personal phone number yet got credit card. Imagine the level of security checks. And when I called the bank to register the fraud were extremely unprofessional, asked for tons of person so they can update the fraud account and took 2months to commence their internal investigation as well as unable to provide a timescale when they will conclude the investigate. They have no regard of others time and credit score due to their internal fault. It's been damn frustrating and disappointing dealing with their customer and security team.”

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Posted 9 months ago

“I have a chronic illness Vanquis continue to phone and text me. I am at present bed bound. I informed them of this in April. I phoned their specialist team and informed them they offered no support. I had 3 emails and a phone call from Asia this morning he went through same questions in April. I informed them I had lost my job and was on benefits I could not afford their premium. Asian man on phone had no idea that vanquis had emailed me advising interest on account would decrease on 11th December he informed me that I would need to pay the full amount for October, when I asked why he said that was decided. I was too fatigued to argue with him. I just put the phone down. No doubt they be ringing me again. Just making me feel anxious more unwell.”

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Posted 10 months ago

“Please avoid Vanquish at all cost. They keeper my account account open after I requested it be closed in February 2024 and they are obliged in law to action closer request. I have been a victim of fraud linked to Vanquish. The customer service is worst than terrible. Please, please avoid this terrible outfit the calls itself a bank. It will cost you dear.”

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Posted 11 months ago

“They allowed £1,500 to be taken out of my account never heard of the company they told me I would have to wait 5/6 days for them to investigate. Not very reassuring and not much sympathy with their customers. Would not recommend to anyone.”

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Posted 11 months ago

“They allow scammers to get away with fraud ans shaft their customers. AVOID AT ALL COSTS!”

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Posted 11 months ago

Vanquis Bank Ltd is rated 1.3 based on 35 reviews