“I placed an order 7/29/25. I have not received it yet. It’s 9/4/25 today. They charged my Debit card. I can’t get a hold of anyone for help. Terrible service. Never again will I order anything from them.”
“Did not get confirmation email about my order. Did not get my whole order. Try and get email on there site 5 times got no response. Get charged 7 dollars for signature shipping and orders not sent that way.”
“I made an order on July 16 for $157.00 and it still says processing. I have emailed numerous times without any response. I'm so disappointed because I've been a customer for years without issue. Does anyone have a valid phone number for this place?”
“I ordered in July the order still processing. I’ve emailed them 20 times. Probably no reply is still processing today. I actually put a complaint in with BBB so we’ll see what happens next I’ve ordered for years from them never had a problem”
“I have been ordering hundreds of dollars worth of vapes from this company since 2024 and have had decent experiences with them until now.
On Wed 7/16/25, I placed an order for almost $200. It has been "processing" since then. It is now 8/7/25 and I have emailed them 3 times, once by responding to the original order placed email and twice through their website, in the three weeks since I placed the order. There has been no response from them at all.
I'll be filing a dispute with my bank to get my money back. There's no reason an order should be taking this long and never any reason other than fraud for a company to refuse to respond to their customers for three weeks.
Never trust this company.”
“I started ordering from Vape Royalty back in September of 2024. Up until now, never an issue. I placed my most recent order on 7/24. My card was charged on 7/29. Almost two weeks after ordering, my order is still "processing". I've left multiple voicemails, sent multiple emails, and used their customer service contact form online, and received absolutely no response. Disputing the charge and will never order again.”
“I've been waiting for an order since the beginning of July 2025 , I've emailed 3 time and have not recieved a response. I spend over $100.00 each order I've put in threw them. They will never get my business again. I do not recommend this company.”
“I've been ordering from Vape Royalty since 2019. I placed an order on 07/16 and it has been in processing limbo since. I emailed them on 07/27, saying I wanted to cancel my order because I bought something similar from the local vape shop. No answer from them. 07/29 @0800, I get an email my order finished processing and was shipped. Yesterday my order was still being processed but magically it was shipped this morning. Never ordering from this place ever again and I'm warning all my buddies to stay away!”
“Wow, I placed an order with Vape Royalty on 7/16/25. I'm reading the review before mine and I'm dealing with the same issue. my order has been processing for 13 days. I've emailed numerous times with no response. I've tried calling and no answer. Over $100 order. It's infuriating. It seems this company is now taking money and not sending the orders by the looks of the other reviews. I'll definitely dispute it with Discover and get my money, but I'd rather have my e-liquid.”
“I placed an order on 7/16/25, and it is still processing. I have emailed them and ai have also tied calling them with now reply. I have been ordering from Vape Royalty for over 3 years and I have never had a problem. I wonder what is going on with them? HMMM”
“I 1st want to say that vape royalty has been my #1 online choice. For the past 2 years they've been wonderful. Not so good anymore. I put in an order on 7/6/25 for $199.07. It is now 7/27 and my order still says processing BUT THEY TOOK MY MONEY! I have spent the past week sending emails and trying to find a contact number. On my bank account there was a phone # in the description area, so I called it. While it was ringing i recieved a text which i have attached to this review. Unbelievable what this guy said to me. Thank GOD my bank reimbursed me, but what a nightmare its been. I'm super super sad about this because everywhere else charges state sales tax. I'm guessing those good days are over”
“IVE BEEN A LOYAL CUSTOMER FOR YEARS! I ORDERED WEEKS AGO TOOK MY MONEY AND STUCK IN PROCESSING. EMAIL OVER 15 TIMES NOTHING VERY DISAPPOINTED WILL NEVER ORDE AGAIN. THEY ARE LOSING A LOYAL CUSTOMER 😔”
“I've been a long-time customer of Vape Royalty since their California days, but this recent experience has been extremely disappointing. I placed an order for three items totaling $67.54, and while they charged my debit card, they never shipped the order. I've reached out via email five times with no response. At this point, they've neither shipped my products nor issued a refund.
This is completely unacceptable. I will not be ordering from them again.”
“I was happy to find this company and ordered twice from them, they shipped quick and I was happy with the products. I gave a great review and had told friends about them to order. I ordered 2 more times and both of those orders ($120.00) are still showing processing although they have charged me through my bank. I am disputing those charges as they will not respond to my emails and should not be ripping people off like this, so not happy and do not recommend this company.”
“honestly don't know how too feel atm but disappointed. Placed an order last month and got it in 7 days. This time its been 10 days hasn't been shipped and After emailing them 3 days ago haven't heard a single thing from them. We are about to make a dispute with the bank due to the lack of communication (and lack of order.)
you would think if someone spent over $100 the order might be a priority but no. so soon to be their loss i guess.
we were really excited that we found a vape store online being that the vapes we were getting locally just got marked up over 200% (again) But now here we are going out and spending another $100 on local vape pods that last 3 days because this company has some screws loose somewhere...”
